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WO-01270014 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PSM

📍 UPMC Hamot — 201 State St, Erie PA, 16550

May 2, 2025 → Sep 27, 2025

✅ Completed
PSM
SLA Clock
Last business day of May 2025 · Target: May 30, 2025
✗ SLA Missed (81 biz days late)
Active: 100 biz days
Paused: 1 biz days
🕐 Clock stopped: Completed (Sep 28, 2025)
▶ Clock Running
Status: Created
May 2 → May 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
16d
▶ Clock Running
Status: Ready for Scheduling
May 2 → May 27, 2025
16 business days (counted)
Running total: 16 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
May 27 → May 28, 2025
1 business day (not counted)
12d
▶ Clock Running
Status: Scheduled
May 28 → Jun 13, 2025
12 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Entered
Jun 13 → Jun 13, 2025
0 business days (counted)
Running total: 28 of ? biz days used
16d
▶ Clock Running
Status: Ready for Scheduling
Jun 13 → Jul 9, 2025
16 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Assigned
Jul 9 → Jul 9, 2025
0 business days (counted)
Running total: 44 of ? biz days used
56d
▶ Clock Running
Status: Scheduled
Jul 9 → Sep 28, 2025
56 business days (counted)
Running total: 100 of ? biz days used
Created: May 2, 2025 Completed: Sep 28, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
May 2 → May 2 Created ▶ Running 0 0
May 2 → May 27 Ready for Scheduling ▶ Running 16 16
May 27 → May 28 Ready for Release ⏸ Paused 1 —
May 28 → Jun 13 Scheduled ▶ Running 12 28
Jun 13 → Jun 13 Entered ▶ Running 0 28
Jun 13 → Jul 9 Ready for Scheduling ▶ Running 16 44
Jul 9 → Jul 9 Assigned ▶ Running 0 44
Jul 9 → Sep 28 Scheduled ▶ Running 56 100
Dispatch 0.4d
Holding 1.5d (excluded)
Coordinators 102.6d
Billing 1.4d
✗ SLA Missed
Dispatch
0.4 days
Holding (excluded from total)
1.5 days
Coordinators
102.6 days
Over SLA
Billing
1.4 days
Over SLA
Created: May 2, 2025 Due: Jun 30, 2025 Completed: Sep 28, 2025 (89 days late)
📅
102.0 days Total Age
⏱️
57.0d in Scheduled Longest Stage
🔄
11 transitions Status Changes
⚠️
98.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00489715
URGENT Philips WO Request
Closed
PM - Trade - Customer Value PM
Priority
Standard
Origin
Email
Reason
New Case
Contact
Mike Loesel
Owner
John Rolston
Created
May 2, 2025
Work Orders from this Case (5)
WO-01270013 Invoiced
Preventive Maintenance • Fady Messak
Created: May 2, 2025 • Closed: Feb 27, 2026
WO-01270014 (current) Invoiced
Preventive Maintenance • Fanfan Siku
Created: May 2, 2025 • Closed: Sep 27, 2025
WO-01270015 Invoiced
Preventive Maintenance • Fanfan Siku
Created: May 2, 2025 • Closed: Oct 17, 2025
WO-01270016 Invoiced
Preventive Maintenance • Fanfan Siku
Created: May 2, 2025 • Closed: May 12, 2025
WO-01270017 Invoiced
Preventive Maintenance • Fanfan Siku
Created: May 2, 2025 • Closed: Jul 31, 2025
Completed with significant delays
Invoiced • 306 days old
🚨
Primary Delay 57.0 days stuck in "Scheduled"
⏱️
Total Delay 98.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Scheduling
34.0d / 1.0d SLA
Ready for Release
1.5d
Scheduled
68.6d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/28/2025 DMalloy - Dispatched to Fanfan for the purpose of returning the aging parts Per Fady.  


05/02/2025 DMalloy - Fanfan to begin this site 5/8/2025 and Paul to join the week of May 12th and will also complete the EV300 FCO as well.  

🔧 Work Performed
PM
🔍 Technician Findings
N/A
⚠️ Problem Description
PM - Trade - Customer Value PM
📄 Description
V60 Ventilator
📞 Call Description
PM - Trade - Customer Value PM

Timeline

📞
Case Linked May 2, 8:37 AM
Case Number: 00489715
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created May 2, 9:07 AM
Work Order: WO-01270014
Type: Preventive Maintenance
Priority: PSM
📅
Status: Ready for Scheduling by Deon Malloy May 2, 12:02 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 2h 54m
🚨 17.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:11 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 25d 4h
⏳ 2.0 business days
👷
▶
4 Technician Assigned May 28, 6:48 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-05-29T04:00:00.000+0000, 2025-05-29T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 1d 2h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-05-29T12:00:00.000+0000
⏳ 3.6 business days
📅
Dispatch Scheduled by Deon Malloy Jun 2, 11:14 AM
Scheduled For: 2025-06-02T12:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Deon Malloy Jun 6, 10:04 AM
Scheduled For: 2025-06-16T12:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Deon Malloy Jun 11, 8:48 AM
Scheduled For: 2025-06-23T12:00:00.000+0000
⏳ 2.0 business days
🆕
Status: Entered by Deon Malloy Jun 12, 11:22 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 15d 4h, 0m
🚨 17.1 business days
👷
▶
2 Technician Assigned Jul 9, 8:06 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mandy Newman
From: Ready for Scheduling
To: Assigned
Duration in Previous: 26d 8h
🗓️
▶
2 Status: Scheduled Jul 9, 8:11 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-08-02T12:00:00.000+0000
🚨 17.0 business days
📅
Dispatch Scheduled by Deon Malloy Jul 31, 12:00 PM
Scheduled For: 2025-08-16T12:00:00.000+0000
🚨 12.0 business days
📅
Dispatch Scheduled by Deon Malloy Aug 15, 1:19 PM
Scheduled For: 2025-09-06T12:00:00.000+0000
🚨 11.0 business days
📅
Dispatch Scheduled by Deon Malloy Aug 29, 9:34 AM
Scheduled For: 2025-09-13T12:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Deon Malloy Sep 4, 4:31 PM
Scheduled For: 2025-09-20T12:00:00.000+0000
⚠️ 6.9 business days
📅
Dispatch Scheduled by Deon Malloy Sep 12, 10:59 AM
Scheduled For: 2025-09-27T12:00:00.000+0000
🚨 10.0 business days
📅
Dispatch Scheduled by Deon Malloy Sep 25, 4:46 PM
Scheduled For: 2025-09-25T12:00:00.000+0000
⏳ 1.9 business days
⏱️
▶
3 4x Labor Added Sep 27, 10:27 PM
4x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Fanfan Siku
From: Scheduled
To: Completed
Duration in Previous: 80d 14h
🏁
Status: Closed by Fanfan Siku
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Sep 30, 11:00 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 12h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 2, 4:25 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 5h
💰
Status: Invoiced by Josh Longway Oct 3, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 35m
⚠️ 5.0 business days
🧾
Invoice Created Oct 9, 4:56 PM
Invoice Number: SM-242734

Bottlenecks

Ready for Scheduling
Duration: 17.0 business days (threshold: 1.0 business days)
Exceeded by 16.0 business days
Scheduled
Duration: 11.6 business days (threshold: 2.0 business days)
Exceeded by 9.6 business days
Ready for Scheduling
Duration: 17.0 business days (threshold: 1.0 business days)
Exceeded by 16.0 business days
Scheduled
Duration: 57.0 business days (threshold: 2.0 business days)
Exceeded by 55.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

📞
Case 00489715
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fanfan Siku
Scheduled
Sep 25, 8:00 AM
Created
May 2, 9:07 AM
Invoice #
SM-242734

Work Details (5)

Name Type Status Qty Amount Date
WL-02952105 Labor Open 3 $150.00 Sep 27, 10:27 PM
WL-02952106 Labor Open 2 $155.00 Sep 27, 10:27 PM
WL-02952107 Expenses Open 1 $0.00 Sep 27, 10:27 PM
WL-02952108 Travel Open 131 $0.00 Sep 27, 10:27 PM
WL-02954256 Labor Open 0.016666666666667 $38.00 Sep 30, 11:00 AM

Details