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WO-01270016 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PSM

📍 UPMC Hamot — 201 State St, Erie PA, 16550

May 2, 2025 → May 12, 2025

✅ Completed
PSM
SLA Clock
Last business day of May 2025 · Target: May 30, 2025
✓ SLA Met (12 biz days early)
Active: 7 biz days
🕐 Clock stopped: Completed (May 13, 2025)
▶ Clock Running
Status: Created
May 2 → May 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Ready for Scheduling
May 2 → May 12, 2025
6 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Scheduled
May 12 → May 13, 2025
1 business day (counted)
Running total: 7 of ? biz days used
Created: May 2, 2025 Completed: May 13, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
May 2 → May 2 Created ▶ Running 0 0
May 2 → May 12 Ready for Scheduling ▶ Running 6 6
May 12 → May 13 Scheduled ▶ Running 1 7
Dispatch 0.4d
Coordinators 8.2d
Field Work 0.0d
Billing 2.0d
✓ SLA Met
Dispatch
0.4 days
Coordinators
8.2 days
Over SLA
Field Work
0.0 days
Billing
2.0 days
Over SLA
Created: May 2, 2025 Due: May 16, 2025 Completed: May 13, 2025 (3 days early)
📅
7.5 days Total Age
⏱️
7.0d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
7.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00489715
URGENT Philips WO Request
Closed
PM - Trade - Customer Value PM
Priority
Standard
Origin
Email
Reason
New Case
Contact
Mike Loesel
Owner
John Rolston
Created
May 2, 2025
Work Orders from this Case (5)
WO-01270013 Invoiced
Preventive Maintenance • Fady Messak
Created: May 2, 2025 • Closed: Feb 27, 2026
WO-01270014 Invoiced
Preventive Maintenance • Fanfan Siku
Created: May 2, 2025 • Closed: Sep 27, 2025
WO-01270015 Invoiced
Preventive Maintenance • Fanfan Siku
Created: May 2, 2025 • Closed: Oct 17, 2025
WO-01270016 (current) Invoiced
Preventive Maintenance • Fanfan Siku
Created: May 2, 2025 • Closed: May 12, 2025
WO-01270017 Invoiced
Preventive Maintenance • Fanfan Siku
Created: May 2, 2025 • Closed: Jul 31, 2025
Completed with minor delays
Invoiced • 306 days old
🚨
Primary Delay 7.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 7.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Scheduling
7.0d / 1.0d SLA
Scheduled
1.2d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/02/2025 DMalloy - Fanfan to begin this site 5/8/2025 and Paul to join the week of May 12th and will also complete the EV300 FCO as well.  


🔧 Work Performed
PM
🔍 Technician Findings
N/A
⚠️ Problem Description
PM - Trade - Customer Value PM
📄 Description
V60 Ventilator
📞 Call Description
PM - Trade - Customer Value PM

Timeline

📞
Case Linked May 2, 8:37 AM
Case Number: 00489715
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created May 2, 9:12 AM
Work Order: WO-01270016
Type: Preventive Maintenance
Priority: PSM
📅
Status: Ready for Scheduling by Deon Malloy May 2, 12:01 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 2h 48m
⚠️ 7.0 business days
👷
▶
4 Technician Assigned May 12, 2:10 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-05-12T04:00:00.000+0000, 2025-05-12T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 10d 2h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-05-12T18:00:00.000+0000
⏱️
▶
3 4x Labor Added May 12, 11:41 PM
4x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Fanfan Siku
From: Scheduled
To: Completed
Duration in Previous: 9h 33m
🏁
Status: Closed by Fanfan Siku
From: Completed
To: Closed
Duration in Previous: 1m
⏱️
▶
2 Labor Added May 13, 8:54 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 9h 8m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey May 15, 11:28 AM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 2h
💰
Status: Invoiced by Josh Longway May 16, 4:02 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 16h 33m
🚨 63.0 business days
🧾
Invoice Created Aug 15, 5:26 PM
Invoice Number: SM-228387

Bottlenecks

Ready for Scheduling
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00489715
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Fanfan Siku
Scheduled
May 12, 2:00 PM
Created
May 2, 9:12 AM
Invoice #
SM-228387

Work Details (5)

Name Type Status Qty Amount Date
WL-02791020 Labor Open 2 $155.00 May 12, 11:41 PM
WL-02791021 Labor Open 3 $150.00 May 12, 11:41 PM
WL-02791022 Expenses Open 1 $0.00 May 12, 11:41 PM
WL-02791023 Travel Open 127 $0.00 May 12, 11:41 PM
WL-02791102 Labor Open 0.016666666666667 $38.00 May 13, 8:54 AM

Details