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WO-01275253 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Danville Regional Medical Center — 142 South Main Street, Danville VA, 24541

May 23, 2025 → Dec 6, 2025

✅ Completed
PSM
SLA Clock
Last business day of May 2025 · Target: May 30, 2025
✗ SLA Missed (128 biz days late)
Active: 132 biz days
🕐 Clock stopped: Completed (Dec 6, 2025)
▶ Clock Running
Status: Created
May 23 → May 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 23 → May 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
55d
▶ Clock Running
Status: Assigned
May 23 → Aug 13, 2025
55 business days (counted)
Running total: 55 of ? biz days used
46d
▶ Clock Running
Status: Ready for Scheduling
Aug 13 → Oct 20, 2025
46 business days (counted)
Running total: 101 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 20 → Oct 29, 2025
7 business days (counted)
Running total: 108 of ? biz days used
22d
▶ Clock Running
Status: Ready for Scheduling
Oct 29 → Dec 3, 2025
22 business days (counted)
Running total: 130 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 3 → Dec 6, 2025
2 business days (counted)
Running total: 132 of ? biz days used
Created: May 23, 2025 Completed: Dec 6, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
May 23 → May 23 Created ▶ Running 0 0
May 23 → May 23 Ready for Scheduling ▶ Running 0 0
May 23 → Aug 13 Assigned ▶ Running 55 55
Aug 13 → Oct 20 Ready for Scheduling ▶ Running 46 101
Oct 20 → Oct 29 Assigned ▶ Running 7 108
Oct 29 → Dec 3 Ready for Scheduling ▶ Running 22 130
Dec 3 → Dec 6 Assigned ▶ Running 2 132
Dispatch 0.0d
Coordinators 136.2d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
136.2 days
Over SLA
Billing
0.1 days
Created: May 23, 2025 Due: May 30, 2025 Completed: Dec 6, 2025 (189 days late)
📅
133.0 days Total Age
⏱️
56.0d in Assigned Longest Stage
🔄
11 transitions Status Changes
⚠️
132.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Aug 7, 2025
Visit 2 Oct 23, 2025
Visit 3 Dec 3, 2025
Visit 4 Dec 4, 2025
Visit 5 Dec 5, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00495452
GE Healthcare Danville-PM WOs Needed
Closed
1 of 15 Please create the PM WOs for the list of assets attached. Please have them ready asap.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Mike Slaughter
Owner
Leona Coonrod
Created
May 22, 2025
Work Orders from this Case (15)
WO-01275252 Invoiced
Preventive Maintenance • Mark Stelter
Created: May 23, 2025 • Closed: Oct 23, 2025
WO-01275253 (current) Invoiced
Preventive Maintenance • Christopher Carroll
Created: May 23, 2025 • Closed: Dec 6, 2025
WO-01275254 Invoiced
Preventive Maintenance • Todd Fogiel
Created: May 23, 2025 • Closed: Jun 26, 2025
WO-01275255 Invoiced
Preventive Maintenance • Mark Stelter
Created: May 23, 2025 • Closed: Oct 23, 2025
WO-01275256 Invoiced
Preventive Maintenance • Mark Stelter
Created: May 23, 2025 • Closed: Oct 23, 2025
WO-01275257 Invoiced
Preventive Maintenance • Todd Fogiel
Created: May 23, 2025 • Closed: Jun 1, 2025
WO-01275258 Invoiced
Preventive Maintenance • Jim Kingery
Created: May 23, 2025 • Closed: Aug 20, 2025
WO-01275260 Invoiced
Preventive Maintenance • Christopher Carroll
Created: May 23, 2025 • Closed: Aug 13, 2025
WO-01275261 Invoiced
Preventive Maintenance • Jim Kingery
Created: May 23, 2025 • Closed: Aug 5, 2025
WO-01275262 Invoiced
Preventive Maintenance • Jim Kingery
Created: May 23, 2025 • Closed: Aug 5, 2025
WO-01275263 Invoiced
Preventive Maintenance • Christopher Carroll
Created: May 23, 2025 • Closed: Aug 13, 2025
WO-01275264 Invoiced
Preventive Maintenance • Jim Kingery
Created: May 23, 2025 • Closed: Aug 20, 2025
WO-01275265 Invoiced
Preventive Maintenance • Todd Fogiel
Created: May 23, 2025 • Closed: Jun 24, 2025
WO-01275266 Invoiced
Preventive Maintenance • Mark Stelter
Created: May 23, 2025 • Closed: Oct 23, 2025
WO-01275267 Invoiced
Preventive Maintenance • Jim Kingery
Created: May 23, 2025 • Closed: Aug 6, 2025
Completed with significant delays
Invoiced • 285 days old
🚨
Primary Delay 56.0 days stuck in "Assigned"
⏱️
Total Delay 132.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
70.0d / 1.0d SLA
Assigned
66.1d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Technician Findings upon arrival: Located unit in facility What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM. Final Resolution: All Functions are Working as Intended Returned to Service 8.7.25 cnl 10.23.25 cnl 12.4.25 CNL 12.5.25 PM '25.10.23_MS: Searched for asseet. Could not locate. 2nd attempt to locate'25.10.23_MS: Searched for asseet. Could not locate. 2nd attempt to locate
🔍 Technician Findings
Technician Findings upon arrival: Located unit in facility What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM. Final Resolution: All Functions are Working as Intended Returned to Service Technician Findings upon arrival: Located unit in facility What caused the issue: Annual PM Required Actions Taken/Work Performed: Performed PM. Final Resolution: All Functions are Working as Intended Returned to Service '25.10.23_MS: Searched for asseet. Could not locate. 2nd attempt to locate '25.10.23_MS: Searched for asseet. Could not locate. 2nd attempt to locate12/4 CNL
⚠️ Problem Description
1 of 15 Please create the PM WOs for the list of assets attached. Please have them ready asap.
📄 Description
Bed, Electric

Timeline

📞
Case Linked May 22, 2:31 PM
Case Number: 00495452
Subject: GE Healthcare Danville-PM WOs Needed
Status: Closed
📋
▶
2 Work Order Created May 23, 9:30 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
2 Technician Assigned May 23, 9:57 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 23m
🚨 50.0 business days
👷
Technician Assigned by Stephanie Ramen Aug 5, 5:57 PM
Technician: Jim Kingery
⏳ 2.8 business days
⏱️
Labor Added Aug 7, 6:17 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 4.7 business days
📅
Status: Ready for Scheduling by Stephanie Ramen Aug 13, 11:14 AM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 82d 1h
🚨 47.0 business days
👷
▶
2 Technician Assigned Oct 20, 4:09 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 68d 4h
⏳ 4.0 business days
⏱️
Labor Added Oct 23, 9:10 PM
Type: Labor
Status: Open
Qty: 0.25
⏳ 4.4 business days
📅
Status: Ready for Scheduling by Stephanie Ramen Oct 29, 10:12 AM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 8d 18h
🚨 23.0 business days
👷
▶
2 Technician Assigned Dec 3, 1:51 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 35d 4h
⏳ 2.0 business days
⏱️
2x Labor Added Dec 4, 3:29 PM
Type: Labor, Expenses
Status: Open
Qty: 0.5, 1
💵
Expenses Added Dec 4, 3:40 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Dec 4, 4:04 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
Labor Added Dec 4, 6:31 PM
Type: Labor
Status: Open
Qty: 11.25
💵
Expenses Added Dec 4, 7:01 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Dec 5, 4:18 PM
Type: Labor
Status: Open
Qty: 1
⏱️
▶
3 Labor Added Dec 5, 8:48 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Christopher Carroll
From: Assigned
To: Completed
Duration in Previous: 2d 6h
🏁
Status: Closed by Christopher Carroll
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 1.4 business days
📄
Status: Ready to Bill by Hannah Shaw Dec 8, 12:13 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 15h
📨
▶
2 Status: Invoice Pending Dec 8, 12:47 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Dec 9, 9:00 AM
Invoice Number: SM-248465

Bottlenecks

Assigned
Duration: 56.0 business days (threshold: 4.0 business hours)
Exceeded by 55.5 business days
Ready for Scheduling
Duration: 47.0 business days (threshold: 1.0 business days)
Exceeded by 46.0 business days
Assigned
Duration: 7.5 business days (threshold: 4.0 business hours)
Exceeded by 7.0 business days
Ready for Scheduling
Duration: 23.0 business days (threshold: 1.0 business days)
Exceeded by 22.0 business days
Assigned
Duration: 2.6 business days (threshold: 4.0 business hours)
Exceeded by 2.1 business days

🔗 Related Artifacts

📞
Case 00495452
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Christopher Carroll
Scheduled
N/A
Created
May 23, 9:30 AM
Invoice #
SM-248465

Work Details (10)

Name Type Status Qty Amount Date
WL-02894632 Labor Open 0.5 $0.00 Aug 7, 6:17 PM
WL-02982396 Labor Open 0.25 $0.00 Oct 23, 9:10 PM
WL-03026611 Labor Open 0.5 $0.00 Dec 4, 3:29 PM
WL-03026612 Expenses Open 1 $0.00 Dec 4, 3:29 PM
WL-03026638 Expenses Open 1 $0.00 Dec 4, 3:40 PM
WL-03026693 Labor Open 0.5 $0.00 Dec 4, 4:04 PM
WL-03027025 Labor Open 11.25 $0.00 Dec 4, 6:31 PM
WL-03027115 Expenses Open 1 $0.00 Dec 4, 7:01 PM
WL-03028428 Labor Open 1 $0.00 Dec 5, 4:18 PM
WL-03028863 Labor Open 12.75 $0.00 Dec 5, 8:48 PM

Details