Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of May 2025 · Target: May 30, 2025
✗ SLA Missed (99 biz days late)
🕐 Clock stopped: Completed (Oct 23, 2025)
▶ Clock Running
Status: Created
May 23 → May 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 23 → May 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
55d
▶ Clock Running
Status: Assigned
May 23 → Aug 13, 2025
55 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 13 → Aug 13, 2025
0 business days (counted)
Running total: 55 of ? biz days used
10d
▶ Clock Running
Status: Assigned
Aug 13 → Aug 27, 2025
10 business days (counted)
Running total: 65 of ? biz days used
36d
▶ Clock Running
Status: Ready for Scheduling
Aug 27 → Oct 20, 2025
36 business days (counted)
Running total: 101 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 20 → Oct 23, 2025
3 business days (counted)
Running total: 104 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 104 of ? biz days used
Created: May 23, 2025
Completed: Oct 23, 2025
Show SLA Clock Detail (8 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| May 23 → May 23 |
Created |
▶ Running
|
0 |
0 |
| May 23 → May 23 |
Ready for Scheduling |
▶ Running
|
0 |
0 |
| May 23 → Aug 13 |
Assigned |
▶ Running
|
55 |
55 |
| Aug 13 → Aug 13 |
Ready for Scheduling |
▶ Running
|
0 |
55 |
| Aug 13 → Aug 27 |
Assigned |
▶ Running
|
10 |
65 |
| Aug 27 → Oct 20 |
Ready for Scheduling |
▶ Running
|
36 |
101 |
| Oct 20 → Oct 23 |
Assigned |
▶ Running
|
3 |
104 |
| Oct 23 → Oct 23 |
Tech On Site |
▶ Running
|
0 |
104 |
Coordinators
107.6 days
Over SLA
Created: May 23, 2025
Due: May 30, 2025
Completed: Oct 23, 2025 (145 days late)
⏱️
56.0d in Assigned
Longest Stage
🔄
11 transitions
Status Changes
⚠️
105.8d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Mark Stelter — scheduling delays attributed to technician, not coordinators
Visit 1
Aug 20, 2025
Visit 2
Oct 23, 2025
AI Analysis
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Generating AI analysis...
🎫
Case #00495452
GE Healthcare Danville-PM WOs Needed
Closed
1 of 15
Please create the PM WOs for the list of assets attached. Please have them ready asap.
Work Orders from this Case (15)
WO-01275252
Invoiced
Preventive Maintenance • Mark Stelter
Created: May 23, 2025 • Closed: Oct 23, 2025
WO-01275253
Invoiced
Preventive Maintenance • Christopher Carroll
Created: May 23, 2025 • Closed: Dec 6, 2025
WO-01275254
Invoiced
Preventive Maintenance • Todd Fogiel
Created: May 23, 2025 • Closed: Jun 26, 2025
WO-01275255
Invoiced
Preventive Maintenance • Mark Stelter
Created: May 23, 2025 • Closed: Oct 23, 2025
WO-01275256
Invoiced
Preventive Maintenance • Mark Stelter
Created: May 23, 2025 • Closed: Oct 23, 2025
WO-01275257
Invoiced
Preventive Maintenance • Todd Fogiel
Created: May 23, 2025 • Closed: Jun 1, 2025
WO-01275258
Invoiced
Preventive Maintenance • Jim Kingery
Created: May 23, 2025 • Closed: Aug 20, 2025
WO-01275260
Invoiced
Preventive Maintenance • Christopher Carroll
Created: May 23, 2025 • Closed: Aug 13, 2025
WO-01275261
Invoiced
Preventive Maintenance • Jim Kingery
Created: May 23, 2025 • Closed: Aug 5, 2025
WO-01275262
Invoiced
Preventive Maintenance • Jim Kingery
Created: May 23, 2025 • Closed: Aug 5, 2025
WO-01275263
Invoiced
Preventive Maintenance • Christopher Carroll
Created: May 23, 2025 • Closed: Aug 13, 2025
WO-01275264
Invoiced
Preventive Maintenance • Jim Kingery
Created: May 23, 2025 • Closed: Aug 20, 2025
WO-01275265
Invoiced
Preventive Maintenance • Todd Fogiel
Created: May 23, 2025 • Closed: Jun 24, 2025
WO-01275266 (current)
Invoiced
Preventive Maintenance • Mark Stelter
Created: May 23, 2025 • Closed: Oct 23, 2025
WO-01275267
Invoiced
Preventive Maintenance • Jim Kingery
Created: May 23, 2025 • Closed: Aug 6, 2025
🚨
Primary Delay
56.0 days stuck in "Assigned"
⏱️
Total Delay
105.8 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
37.3d
/ 1.0d SLA
Assigned
70.3d
/ 0.5d SLA
Tech On Site
0.0d
/ 1.0d SLA
Billing Review
0.3d
/ 2.0d SLA
Ready to Bill
0.0d
/ 1.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
10.24.25 Hshaw - chat JJohnson how to proceed WO contains Repair & PM
🔧
Work Performed
8.20.25 searching for asset
25.10.23_MS: Performed PM. Review PM form for details. Replaced 9V NC battery.
🔍
Technician Findings
25.10.23_MS: Asset is due for PM. Found in 4th floor in section D rm 15
bed is located in graveyard on 4th floor
⚠️
Problem Description
1 of 15
Please create the PM WOs for the list of assets attached. Please have them ready asap.
📄
Description
Bed, Electric
Oct 24, 2025 12:48pm
@Jennifer Johnson please guide how to proceed this, WO contains Repair (billable) and PM. Thank you
PDF
HSFSF004_MedSurg_Bed_Checklist_WO-01275266_10/23/2025 11:03 AM.pdf
Oct 23, 2025
Timeline
📞
Case Number:
00495452
Subject:
GE Healthcare Danville-PM WOs Needed
Status:
Closed
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
1m
📅
From:
Assigned
To:
Ready for Scheduling
Duration in Previous:
82d 1h
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
2h 23m
⏱️
Type:
Labor
Status:
Open
Qty:
1
📅
From:
Assigned
To:
Ready for Scheduling
Duration in Previous:
13d 19h
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
54d 6h
🔧
From:
Assigned
To:
Tech On Site
Duration in Previous:
2d 19h
⏱️
✔️
From:
Tech On Site, Completed
To:
Completed, Closed
Duration in Previous:
19m, 0m
💵
From:
Closed
To:
Billing Review
Duration in Previous:
1d 0h
📄
📨
From:
Ready to Bill, Invoice Pending
To:
Invoice Pending, Invoiced
Duration in Previous:
4m, 0m
🧾
Invoice Number:
SM-244714
Bottlenecks
Assigned
Duration: 56.0 business days (threshold: 4.0 business hours)
Exceeded by 55.5 business days
Assigned
Duration: 10.8 business days (threshold: 4.0 business hours)
Exceeded by 10.3 business days
Ready for Scheduling
Duration: 37.0 business days (threshold: 1.0 business days)
Exceeded by 36.0 business days
Assigned
Duration: 3.5 business days (threshold: 4.0 business hours)
Exceeded by 3.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 7.9 business hours
ℹ️ Work Order Details
Type
Preventive Maintenance
Work Details (2)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-02909117 |
Labor |
Open |
1 |
$0.00 |
Aug 20, 10:03 PM |
| WL-02981383 |
Labor |
Open |
1 |
$0.00 |
Oct 23, 12:07 PM |