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WO-01275261 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Danville Regional Medical Center — 142 South Main Street, Danville VA, 24541

May 23, 2025 → Aug 5, 2025

✅ Completed
PSM
SLA Clock
Last business day of May 2025 · Target: May 30, 2025
✗ SLA Missed (44 biz days late)
Active: 49 biz days
🕐 Clock stopped: Completed (Aug 5, 2025)
▶ Clock Running
Status: Created
May 23 → May 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 23 → May 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
49d
▶ Clock Running
Status: Assigned
May 23 → Aug 5, 2025
49 business days (counted)
Running total: 49 of ? biz days used
Created: May 23, 2025 Completed: Aug 5, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
May 23 → May 23 Created ▶ Running 0 0
May 23 → May 23 Ready for Scheduling ▶ Running 0 0
May 23 → Aug 5 Assigned ▶ Running 49 49
Dispatch 0.0d
Coordinators 50.0d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
50.0 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: May 23, 2025 Due: May 30, 2025 Completed: Aug 5, 2025 (66 days late)
📅
50.0 days Total Age
⏱️
50.0d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
49.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jul 10, 2025
Visit 2 Aug 5, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00495452
GE Healthcare Danville-PM WOs Needed
Closed
1 of 15 Please create the PM WOs for the list of assets attached. Please have them ready asap.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Mike Slaughter
Owner
Leona Coonrod
Created
May 22, 2025
Work Orders from this Case (15)
WO-01275252 Invoiced
Preventive Maintenance • Mark Stelter
Created: May 23, 2025 • Closed: Oct 23, 2025
WO-01275253 Invoiced
Preventive Maintenance • Christopher Carroll
Created: May 23, 2025 • Closed: Dec 6, 2025
WO-01275254 Invoiced
Preventive Maintenance • Todd Fogiel
Created: May 23, 2025 • Closed: Jun 26, 2025
WO-01275255 Invoiced
Preventive Maintenance • Mark Stelter
Created: May 23, 2025 • Closed: Oct 23, 2025
WO-01275256 Invoiced
Preventive Maintenance • Mark Stelter
Created: May 23, 2025 • Closed: Oct 23, 2025
WO-01275257 Invoiced
Preventive Maintenance • Todd Fogiel
Created: May 23, 2025 • Closed: Jun 1, 2025
WO-01275258 Invoiced
Preventive Maintenance • Jim Kingery
Created: May 23, 2025 • Closed: Aug 20, 2025
WO-01275260 Invoiced
Preventive Maintenance • Christopher Carroll
Created: May 23, 2025 • Closed: Aug 13, 2025
WO-01275261 (current) Invoiced
Preventive Maintenance • Jim Kingery
Created: May 23, 2025 • Closed: Aug 5, 2025
WO-01275262 Invoiced
Preventive Maintenance • Jim Kingery
Created: May 23, 2025 • Closed: Aug 5, 2025
WO-01275263 Invoiced
Preventive Maintenance • Christopher Carroll
Created: May 23, 2025 • Closed: Aug 13, 2025
WO-01275264 Invoiced
Preventive Maintenance • Jim Kingery
Created: May 23, 2025 • Closed: Aug 20, 2025
WO-01275265 Invoiced
Preventive Maintenance • Todd Fogiel
Created: May 23, 2025 • Closed: Jun 24, 2025
WO-01275266 Invoiced
Preventive Maintenance • Mark Stelter
Created: May 23, 2025 • Closed: Oct 23, 2025
WO-01275267 Invoiced
Preventive Maintenance • Jim Kingery
Created: May 23, 2025 • Closed: Aug 6, 2025
Completed with significant delays
Invoiced • 285 days old
🚨
Primary Delay 50.0 days stuck in "Assigned"
⏱️
Total Delay 49.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
50.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
7/10/25 TCF - SEARCHED pm service
🔍 Technician Findings
bed is working properly located in room 6117
⚠️ Problem Description
1 of 15 Please create the PM WOs for the list of assets attached. Please have them ready asap.
📄 Description
Bed, Electric

Timeline

📞
Case Linked May 22, 2:31 PM
Case Number: 00495452
Subject: GE Healthcare Danville-PM WOs Needed
Status: Closed
📋
▶
2 Work Order Created May 23, 9:32 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
2 Technician Assigned May 23, 9:57 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 21m
🚨 32.0 business days
⏱️
Labor Added Jul 10, 6:07 PM
Type: Labor
Status: Open
Qty: 0.5
🚨 18.7 business days
👷
Technician Assigned by Stephanie Ramen Aug 5, 5:57 PM
Technician: Jim Kingery
⏱️
▶
3 Labor Added Aug 5, 6:50 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Jim Kingery
From: Assigned
To: Completed
Duration in Previous: 74d 8h
🏁
Status: Closed by Jim Kingery
From: Completed
To: Closed
Duration in Previous: 3m
📄
Status: Ready to Bill by Hannah Shaw Aug 6, 12:30 PM
From: Closed
To: Ready to Bill
Duration in Previous: 17h 35m
📨
▶
2 Status: Invoice Pending Aug 6, 1:12 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
⚠️ 8.0 business days
🧾
Invoice Created Aug 15, 5:24 PM
Invoice Number: SM-237234

Bottlenecks

Assigned
Duration: 50.0 business days (threshold: 4.0 business hours)
Exceeded by 49.5 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business hours

🔗 Related Artifacts

📞
Case 00495452
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jim Kingery
Scheduled
N/A
Created
May 23, 9:32 AM
Invoice #
SM-237234

Work Details (2)

Name Type Status Qty Amount Date
WL-02861223 Labor Open 0.5 $0.00 Jul 10, 6:07 PM
WL-02891628 Labor Open 1 $0.00 Aug 5, 6:50 PM

Details