Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of May 2025 · Target: May 30, 2025
✗ SLA Missed (50 biz days late)
🕐 Clock stopped: Completed (Aug 13, 2025)
▶ Clock Running
Status: Created
May 23 → May 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 23 → May 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
55d
▶ Clock Running
Status: Assigned
May 23 → Aug 13, 2025
55 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 13 → Aug 13, 2025
0 business days (counted)
Running total: 55 of ? biz days used
▶ Clock Running
Status: Assigned
Aug 13 → Aug 13, 2025
0 business days (counted)
Running total: 55 of ? biz days used
Created: May 23, 2025
Completed: Aug 13, 2025
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
May 23 → May 23
Created
▶ Running
0
0
May 23 → May 23
Ready for Scheduling
▶ Running
0
0
May 23 → Aug 13
Assigned
▶ Running
55
55
Aug 13 → Aug 13
Ready for Scheduling
▶ Running
0
55
Aug 13 → Aug 13
Assigned
▶ Running
0
55
Coordinators Over SLA
Created: May 23, 2025
Due: May 30, 2025
Completed: Aug 13, 2025 (74 days late)
⏱️
56.0d in Assigned
Longest Stage
🔄
9 transitions
Status Changes
⚠️
55.9d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1
Aug 11, 2025
Visit 2
Aug 12, 2025
AI Analysis
Powered by OpenAI
Generating AI analysis...
🎫
Case #00495452
GE Healthcare Danville-PM WOs Needed
Closed
1 of 15
Please create the PM WOs for the list of assets attached. Please have them ready asap.
Work Orders from this Case (15)
WO-01275252
Invoiced
Preventive Maintenance • Mark Stelter
Created: May 23, 2025 • Closed: Oct 23, 2025
WO-01275253
Invoiced
Preventive Maintenance • Christopher Carroll
Created: May 23, 2025 • Closed: Dec 6, 2025
WO-01275254
Invoiced
Preventive Maintenance • Todd Fogiel
Created: May 23, 2025 • Closed: Jun 26, 2025
WO-01275255
Invoiced
Preventive Maintenance • Mark Stelter
Created: May 23, 2025 • Closed: Oct 23, 2025
WO-01275256
Invoiced
Preventive Maintenance • Mark Stelter
Created: May 23, 2025 • Closed: Oct 23, 2025
WO-01275257
Invoiced
Preventive Maintenance • Todd Fogiel
Created: May 23, 2025 • Closed: Jun 1, 2025
WO-01275258
Invoiced
Preventive Maintenance • Jim Kingery
Created: May 23, 2025 • Closed: Aug 20, 2025
WO-01275260 (current)
Invoiced
Preventive Maintenance • Christopher Carroll
Created: May 23, 2025 • Closed: Aug 13, 2025
WO-01275261
Invoiced
Preventive Maintenance • Jim Kingery
Created: May 23, 2025 • Closed: Aug 5, 2025
WO-01275262
Invoiced
Preventive Maintenance • Jim Kingery
Created: May 23, 2025 • Closed: Aug 5, 2025
WO-01275263
Invoiced
Preventive Maintenance • Christopher Carroll
Created: May 23, 2025 • Closed: Aug 13, 2025
WO-01275264
Invoiced
Preventive Maintenance • Jim Kingery
Created: May 23, 2025 • Closed: Aug 20, 2025
WO-01275265
Invoiced
Preventive Maintenance • Todd Fogiel
Created: May 23, 2025 • Closed: Jun 24, 2025
WO-01275266
Invoiced
Preventive Maintenance • Mark Stelter
Created: May 23, 2025 • Closed: Oct 23, 2025
WO-01275267
Invoiced
Preventive Maintenance • Jim Kingery
Created: May 23, 2025 • Closed: Aug 6, 2025
🚨
Primary Delay
56.0 days stuck in "Assigned"
⏱️
Total Delay
55.9 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
0.6d
/ 1.0d SLA
Assigned
56.1d
/ 0.5d SLA
Completed
0.0d
/ 1.0d SLA
Ready to Bill
0.3d
/ 1.0d SLA
Invoice Pending
0.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (4)
📎 Files (1)
🔧
Work Performed
Technician Findings upon arrival: Located unit in facility
What caused the issue: Annual PM Required
Actions Taken/Work Performed: Performed PM.
Final Resolution: All Functions are Working as Intended
Returned to Service
🔍
Technician Findings
Technician Findings upon arrival: Located unit in facility
What caused the issue: Annual PM Required
Actions Taken/Work Performed: Performed PM.
Final Resolution: All Functions are Working as Intended
Returned to Service
⚠️
Problem Description
1 of 15
Please create the PM WOs for the list of assets attached. Please have them ready asap.
📄
Description
Bed, Electric
PDF
HSFSF004_MedSurg_Bed_Checklist_WO-01275260_8/13/2025 4:35 PM.pdf
Aug 13, 2025
Timeline
📞
Case Number:
00495452
Subject:
GE Healthcare Danville-PM WOs Needed
Status:
Closed
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
2m
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
22m
👷
Technician:
a0h5A00000HFAXWQA5, Jim Kingery
⏱️
Type:
Labor
Status:
Open
Qty:
0.5
⏱️
Type:
Labor, Expenses, Travel
Status:
Open
Qty:
0.5, 1, 11
⏱️
Type:
Labor
Status:
Open
Qty:
0.5
📅
From:
Assigned
To:
Ready for Scheduling
Duration in Previous:
82d 1h
👷
👷
Technician:
Christopher Carroll
⏱️
✔️
From:
Assigned
To:
Completed
Duration in Previous:
40m
🏁
From:
Completed
To:
Closed
Duration in Previous:
3m
📄
From:
Closed
To:
Ready to Bill
Duration in Previous:
18h 20m
📨
💰
From:
Invoice Pending
To:
Invoiced
Duration in Previous:
2m
🧾
Invoice Number:
SM-237945
Bottlenecks
Assigned
Duration: 56.0 business days (threshold: 4.0 business hours)
Exceeded by 55.5 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours
ℹ️ Work Order Details
Type
Preventive Maintenance
Technician
Christopher Carroll
Work Details (7)
Name
Type
Status
Qty
Amount
Date
WL-02898881
Labor
Open
0.5
$0.00
Aug 12, 10:57 AM
WL-02899268
Labor
Open
0.5
$0.00
Aug 12, 3:41 PM
WL-02899269
Labor
Open
0.5
$0.00
Aug 12, 3:41 PM
WL-02899270
Expenses
Open
1
$0.00
Aug 12, 3:41 PM
WL-02899271
Travel
Open
11
$0.00
Aug 12, 3:41 PM
WL-02899330
Labor
Open
0.5
$0.00
Aug 12, 4:12 PM
WL-02900611
Labor
Open
1
$0.00
Aug 13, 4:32 PM