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WO-01275255 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Danville Regional Medical Center — 142 South Main Street, Danville VA, 24541

May 23, 2025 → Oct 23, 2025

✅ Completed
PSM
SLA Clock
Last business day of May 2025 · Target: May 30, 2025
✗ SLA Missed (99 biz days late)
Active: 104 biz days
🕐 Clock stopped: Completed (Oct 23, 2025)
▶ Clock Running
Status: Created
May 23 → May 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
May 23 → May 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
55d
▶ Clock Running
Status: Assigned
May 23 → Aug 13, 2025
55 business days (counted)
Running total: 55 of ? biz days used
46d
▶ Clock Running
Status: Ready for Scheduling
Aug 13 → Oct 20, 2025
46 business days (counted)
Running total: 101 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 20 → Oct 23, 2025
3 business days (counted)
Running total: 104 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 104 of ? biz days used
Created: May 23, 2025 Completed: Oct 23, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
May 23 → May 23 Created ▶ Running 0 0
May 23 → May 23 Ready for Scheduling ▶ Running 0 0
May 23 → Aug 13 Assigned ▶ Running 55 55
Aug 13 → Oct 20 Ready for Scheduling ▶ Running 46 101
Oct 20 → Oct 23 Assigned ▶ Running 3 104
Oct 23 → Oct 23 Tech On Site ▶ Running 0 104
Dispatch 0.0d
Coordinators 106.5d
Field Work 0.0d
Billing 0.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
106.5 days
Over SLA
Field Work
0.0 days
Billing
0.3 days
Created: May 23, 2025 Due: May 30, 2025 Completed: Oct 23, 2025 (145 days late)
📅
105.0 days Total Age
⏱️
56.0d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
105.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Mark Stelter — scheduling delays attributed to technician, not coordinators
Visit 1 Aug 7, 2025
Visit 2 Aug 20, 2025
Visit 3 Oct 23, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00495452
GE Healthcare Danville-PM WOs Needed
Closed
1 of 15 Please create the PM WOs for the list of assets attached. Please have them ready asap.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Mike Slaughter
Owner
Leona Coonrod
Created
May 22, 2025
Work Orders from this Case (15)
WO-01275252 Invoiced
Preventive Maintenance • Mark Stelter
Created: May 23, 2025 • Closed: Oct 23, 2025
WO-01275253 Invoiced
Preventive Maintenance • Christopher Carroll
Created: May 23, 2025 • Closed: Dec 6, 2025
WO-01275254 Invoiced
Preventive Maintenance • Todd Fogiel
Created: May 23, 2025 • Closed: Jun 26, 2025
WO-01275255 (current) Invoiced
Preventive Maintenance • Mark Stelter
Created: May 23, 2025 • Closed: Oct 23, 2025
WO-01275256 Invoiced
Preventive Maintenance • Mark Stelter
Created: May 23, 2025 • Closed: Oct 23, 2025
WO-01275257 Invoiced
Preventive Maintenance • Todd Fogiel
Created: May 23, 2025 • Closed: Jun 1, 2025
WO-01275258 Invoiced
Preventive Maintenance • Jim Kingery
Created: May 23, 2025 • Closed: Aug 20, 2025
WO-01275260 Invoiced
Preventive Maintenance • Christopher Carroll
Created: May 23, 2025 • Closed: Aug 13, 2025
WO-01275261 Invoiced
Preventive Maintenance • Jim Kingery
Created: May 23, 2025 • Closed: Aug 5, 2025
WO-01275262 Invoiced
Preventive Maintenance • Jim Kingery
Created: May 23, 2025 • Closed: Aug 5, 2025
WO-01275263 Invoiced
Preventive Maintenance • Christopher Carroll
Created: May 23, 2025 • Closed: Aug 13, 2025
WO-01275264 Invoiced
Preventive Maintenance • Jim Kingery
Created: May 23, 2025 • Closed: Aug 20, 2025
WO-01275265 Invoiced
Preventive Maintenance • Todd Fogiel
Created: May 23, 2025 • Closed: Jun 24, 2025
WO-01275266 Invoiced
Preventive Maintenance • Mark Stelter
Created: May 23, 2025 • Closed: Oct 23, 2025
WO-01275267 Invoiced
Preventive Maintenance • Jim Kingery
Created: May 23, 2025 • Closed: Aug 6, 2025
Completed with significant delays
Invoiced • 285 days old
🚨
Primary Delay 56.0 days stuck in "Assigned"
⏱️
Total Delay 105.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
47.0d / 1.0d SLA
Assigned
59.5d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
8.7.25 searching for asset 8.20.25 searching for asset 25.10.23_MS: Performed PM. Review PM form for details. Unit is in storage.
🔍 Technician Findings
25.10.23_MS: Asset is due for PM. Bed was located Sec_D 4th Room 13 bed is in graveyard waiting on repairs on 4th floor
⚠️ Problem Description
1 of 15 Please create the PM WOs for the list of assets attached. Please have them ready asap.
📄 Description
Bed, Electric

Timeline

📞
Case Linked May 22, 2:31 PM
Case Number: 00495452
Subject: GE Healthcare Danville-PM WOs Needed
Status: Closed
📋
▶
2 Work Order Created May 23, 9:31 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
2 Technician Assigned May 23, 9:57 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 22m
🚨 50.0 business days
👷
Technician Assigned by Stephanie Ramen Aug 5, 5:57 PM
Technician: a0h5A00000HFAXWQA5, Jim Kingery
⏳ 2.8 business days
⏱️
Labor Added Aug 7, 6:16 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 4.7 business days
📅
Status: Ready for Scheduling by Stephanie Ramen Aug 13, 11:14 AM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 82d 1h
⚠️ 6.0 business days
⏱️
Labor Added Aug 20, 9:30 PM
Type: Labor
Status: Open
Qty: 3
🚨 41.3 business days
👷
▶
2 Technician Assigned Oct 20, 4:09 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 68d 4h
⏳ 4.0 business days
🔧
Status: Tech On Site by Mark Stelter Oct 23, 3:31 PM
From: Assigned
To: Tech On Site
Duration in Previous: 2d 23h
⏱️
▶
3 Labor Added Oct 23, 3:45 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Mark Stelter
From: Tech On Site
To: Completed
Duration in Previous: 15m
🏁
Status: Closed by Mark Stelter
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Oct 24, 1:22 PM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 34m
📨
Status: Invoice Pending by Hannah Shaw Oct 24, 3:33 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2h 11m, 0m
⏳ 2.0 business days
🧾
Invoice Created Oct 27, 4:42 PM
Invoice Number: SM-244714

Bottlenecks

Assigned
Duration: 56.0 business days (threshold: 4.0 business hours)
Exceeded by 55.5 business days
Ready for Scheduling
Duration: 47.0 business days (threshold: 1.0 business days)
Exceeded by 46.0 business days
Assigned
Duration: 3.5 business days (threshold: 4.0 business hours)
Exceeded by 3.0 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours

🔗 Related Artifacts

📞
Case 00495452
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Mark Stelter
Scheduled
N/A
Created
May 23, 9:31 AM
Invoice #
SM-244714

Work Details (3)

Name Type Status Qty Amount Date
WL-02894631 Labor Open 0.5 $0.00 Aug 7, 6:16 PM
WL-02909079 Labor Open 3 $0.00 Aug 20, 9:30 PM
WL-02981794 Labor Open 1 $0.00 Oct 23, 3:45 PM

Details