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WO-01308327 ↗ ServiceMax

MIDMARK • Delivery • PC

📍 VA Nashville — 1310 24th Ave S, Nashville TN, 37212

Oct 8, 2025 → Oct 22, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 22, 2025
✓ SLA Met
Active: 9 biz days
🕐 Clock stopped: Completed (Oct 22, 2025)
▶ Clock Running
Status: Created
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Oct 8 → Oct 22, 2025
9 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 22 → Oct 22, 2025
0 business days (counted)
Running total: 9 of ? biz days used
Created: Oct 8, 2025 Completed: Oct 22, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Oct 8 → Oct 8 Created ▶ Running 0 0
Oct 8 → Oct 8 Ready for Scheduling ▶ Running 0 0
Oct 8 → Oct 8 Assigned ▶ Running 0 0
Oct 8 → Oct 22 Scheduled ▶ Running 9 9
Oct 22 → Oct 22 Tech On Site ▶ Running 0 9
Dispatch 0.1d
Coordinators 9.7d
Field Work 0.8d
Billing 0.0d
✓ SLA Met
Dispatch
0.1 days
Coordinators
9.7 days
Over SLA
Field Work
0.8 days
Billing
0.0 days
Created: Oct 8, 2025 Due: Oct 22, 2025 Completed: Oct 22, 2025 (on time)
📅
9.8 days Total Age
⏱️
9.5d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
8.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00533407
Dispatch Request for Midmark Delivery - MDS Project - VA Nashville-Nashville-(8) 630's - MDS - 8657346 8657410 - Equipment. Waiting for follow up email for location addresses.ti
Closed
Please see the following technician request details for Midmark delivery. This dispatch is being sent to request 1 (one) Tech to be on-site for a total of six (6) different delivery locations between the dates of Oct. 15th – Oct. 22nd. I have attached the schedule. However, the address/locations are not included in the attachment. I will send a follow-up email with addresses to each location. Please let me know who I need to speak with to discuss this medical delivery. I would like to discuss with the POC to ensure the Tech understands the scope of work. Request Type: Medical Equipment Delivery Date of Delivery: 10/22/2025 - 12:00PM Delivery Time: See attachment Time Technician needs to arrive at location: See attachment Estimated Time on Site (hours): 8 – 10 hours per day Product: See attachment EMSAR Technician Expectations: Review all of the attached documents in detail Call the Midmark contact (created the dispatch) with any questions Call the customer POC 48 hours ahead of time to confirm date/time Call the delivery agent 24 hours ahead of time to confirm date/time and confirm preassembly will be done and essential tools are known Arrive on scheduled time to meet with customer Point of Contact (POC) and confirm rooms are ready for delivery prior to actual delivery Supervise the delivery Fill our Serial Number Tracking file and provide back to the customer Fill out the Proof of Delivery (POD), get the driver and customer signatures Fill out the Medical Delivery Observation Form Email POD and Observation form to MDSLogistics@midmark.com Removal and disposal
Priority
Standard
Origin
Email
Reason
New Case
Contact
Artie Haraway
Owner
Kimberly Hardison
Created
Oct 6, 2025
Work Orders from this Case (6)
WO-01308327 (current) Invoiced
Delivery • Michael Swingle
Created: Oct 8, 2025 • Closed: Oct 22, 2025
WO-01308334 Invoiced
Delivery • Christopher Carroll
Created: Oct 8, 2025 • Closed: Oct 16, 2025
WO-01308344 Invoiced
Delivery • Christopher Carroll
Created: Oct 8, 2025 • Closed: Oct 15, 2025
WO-01308346 Canceled
Delivery • Christopher Carroll
Created: Oct 8, 2025 • Closed: Oct 16, 2025
WO-01308348 Invoiced
Delivery • Christopher Carroll
Created: Oct 8, 2025 • Closed: Oct 15, 2025
WO-01308350 Invoiced
Delivery • Christopher Carroll
Created: Oct 8, 2025 • Closed: Oct 24, 2025
Completed with minor delays
Invoiced • 147 days old
🚨
Primary Delay 9.5 days stuck in "Scheduled"
⏱️
Total Delay 8.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Scheduled
9.5d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Closed
2.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Helped with set up, function test of chairs and wiping down.
🔍 Technician Findings
On site to help delivery of 9 exam chairs
⚠️ Problem Description
Please see the following technician request details for Midmark delivery. This dispatch is being sent to request 1 (one) Tech to be on-site for a total of six (6) different delivery locations between the dates of Oct. 15th – Oct. 22nd. I have attached the schedule. However, the address/locations are not included in the attachment. I will send a follow-up email with addresses to each location. Please let me know who I need to speak with to discuss this medical delivery. I would like to discuss with the POC to ensure the Tech understands the scope of work. Request Type: Medical Equipment Delivery Date of Delivery: 10/22/2025 - 12:00PM Delivery Time: See attachment Time Technician needs to arrive at location: See attachment Estimated Time on Site (hours): 8 – 10 hours per day Product: See attachment EMSAR Technician Expectations: Review all of the attached documents in detail Call the Midmark contact (created the dispatch) with any questions Call the customer POC 48 hours ahead of time to confirm date/time Call the delivery agent 24 hours ahead of time to confirm date/time and confirm preassembly will be done and essential tools are known Arrive on scheduled time to meet with customer Point of Contact (POC) and confirm rooms are ready for delivery prior to actual delivery Supervise the delivery Fill our Serial Number Tracking file and provide back to the customer Fill out the Proof of Delivery (POD), get the driver and customer signatures Fill out the Medical Delivery Observation Form Email POD and Observation form to MDSLogistics@midmark.com Removal and disposal

Timeline

📞
Case Linked Oct 6, 9:16 PM
Case Number: 00533407
Subject: Dispatch Request for Midmark Delivery - MDS Project - VA Nashville-Nashville-(8) 630's - MDS - 8657346 8657410 - Equipment. Waiting for follow up email for location addresses.ti
Status: Closed
2.3 business days
📋
Work Order Created Oct 8, 1:43 PM
Work Order: WO-01308327
Type: Delivery
Priority: PC
📅
Status: Ready for Scheduling by Kimberly Hardison Oct 8, 2:22 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 38m
👷
3 Technician Assigned Oct 8, 4:22 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 2h 0m
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-10-22T16:00:00.000+0000
⚠️ 10.0 business days
🔧
Status: Tech On Site by MICHAEL SWINGLE Oct 22, 12:42 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 13d 20h
⏱️
5x Labor Added Oct 22, 6:50 PM
Type: Labor, Travel
Status: Open
Qty: 1, 4.75, 1.5, 25, 50
✔️
Status: Completed by MICHAEL SWINGLE Oct 22, 7:06 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 6h 23m, 0m
2.6 business days
📄
2 Status: Ready to Bill Oct 24, 1:20 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
2.0 business days
🧾
Invoice Created Oct 27, 4:37 PM
Invoice Number: SM-244691

Bottlenecks

Scheduled
Duration: 9.5 business days (threshold: 2.0 business days)
Exceeded by 7.5 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days

🔗 Related Artifacts

📞
Case 00533407
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Delivery
Branch
N/A
Technician
Michael Swingle
Scheduled
Oct 22, 12:00 PM
Created
Oct 8, 1:43 PM
Invoice #
SM-244691

Work Details (5)

Name Type Status Qty Amount Date
WL-02980558 Labor Open 1 $0.00 Oct 22, 6:50 PM
WL-02980559 Labor Open 4.75 $522.50 Oct 22, 6:50 PM
WL-02980560 Labor Open 1.5 $0.00 Oct 22, 6:50 PM
WL-02980561 Travel Open 25 $110.00 Oct 22, 6:50 PM
WL-02980562 Travel Open 50 $0.00 Oct 22, 6:50 PM

Details