Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01308346 ↗ ServiceMax

MIDMARK • Delivery • PC

📍 Pointe Centre VA Clinic — 1208 Pointe Centre Dr., Chattanooga, TN, 37421

Oct 8, 2025 → Oct 16, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 16, 2025
✓ SLA Met
Active: 5 biz days
🕐 Clock stopped: Completed (Oct 16, 2025)
▶ Clock Running
Status: Created
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Oct 8 → Oct 16, 2025
5 business days (counted)
Running total: 5 of ? biz days used
Created: Oct 8, 2025 Completed: Oct 16, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 8 → Oct 8 Created ▶ Running 0 0
Oct 8 → Oct 8 Ready for Scheduling ▶ Running 0 0
Oct 8 → Oct 8 Assigned ▶ Running 0 0
Oct 8 → Oct 16 Scheduled ▶ Running 5 5
Dispatch 0.0d
Coordinators 5.7d
Billing 1.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.7 days
Over SLA
Billing
1.1 days
Created: Oct 8, 2025 Due: Oct 16, 2025 Completed: Oct 16, 2025 (on time)
📅
5.7 days Total Age
⏱️
5.4d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
5.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00533407
Dispatch Request for Midmark Delivery - MDS Project - VA Nashville-Nashville-(8) 630's - MDS - 8657346 8657410 - Equipment. Waiting for follow up email for location addresses.ti
Closed
Please see the following technician request details for Midmark delivery. This dispatch is being sent to request 1 (one) Tech to be on-site for a total of six (6) different delivery locations between the dates of Oct. 15th – Oct. 22nd. I have attached the schedule. However, the address/locations are not included in the attachment. I will send a follow-up email with addresses to each location. Please let me know who I need to speak with to discuss this medical delivery. I would like to discuss with the POC to ensure the Tech understands the scope of work. Request Type: Medical Equipment Delivery Date of Delivery: 10/22/2025 - 12:00PM Delivery Time: See attachment Time Technician needs to arrive at location: See attachment Estimated Time on Site (hours): 8 – 10 hours per day Product: See attachment EMSAR Technician Expectations: Review all of the attached documents in detail Call the Midmark contact (created the dispatch) with any questions Call the customer POC 48 hours ahead of time to confirm date/time Call the delivery agent 24 hours ahead of time to confirm date/time and confirm preassembly will be done and essential tools are known Arrive on scheduled time to meet with customer Point of Contact (POC) and confirm rooms are ready for delivery prior to actual delivery Supervise the delivery Fill our Serial Number Tracking file and provide back to the customer Fill out the Proof of Delivery (POD), get the driver and customer signatures Fill out the Medical Delivery Observation Form Email POD and Observation form to MDSLogistics@midmark.com Removal and disposal
Priority
Standard
Origin
Email
Reason
New Case
Contact
Artie Haraway
Owner
Kimberly Hardison
Created
Oct 6, 2025
Work Orders from this Case (6)
WO-01308327 Invoiced
Delivery • Michael Swingle
Created: Oct 8, 2025 • Closed: Oct 22, 2025
WO-01308334 Invoiced
Delivery • Christopher Carroll
Created: Oct 8, 2025 • Closed: Oct 16, 2025
WO-01308344 Invoiced
Delivery • Christopher Carroll
Created: Oct 8, 2025 • Closed: Oct 15, 2025
WO-01308346 (current) Canceled
Delivery • Christopher Carroll
Created: Oct 8, 2025 • Closed: Oct 16, 2025
WO-01308348 Invoiced
Delivery • Christopher Carroll
Created: Oct 8, 2025 • Closed: Oct 15, 2025
WO-01308350 Invoiced
Delivery • Christopher Carroll
Created: Oct 8, 2025 • Closed: Oct 24, 2025
At Risk - Monitor Closely
Canceled • 147 days old
🚨
Primary Delay 5.4 days stuck in "Scheduled"
⏱️
Total Delay 5.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
5.4d / 2.0d SLA
Closed
2.6d / 1.0d SLA
Billing Review
1.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

CCarroll

🔧 Work Performed
Per Customer these units are @ the location @ WO-01308334 Site in storage. Photos included here & on that WO.
🔍 Technician Findings
Per Customer these units are @ the location @ WO-01308334 Site in storage. Photos included here & on that WO.
⚠️ Problem Description
Please see the following technician request details for Midmark delivery. This dispatch is being sent to request 1 (one) Tech to be on-site for a total of six (6) different delivery locations between the dates of Oct. 15th – Oct. 22nd. I have attached the schedule. However, the address/locations are not included in the attachment. I will send a follow-up email with addresses to each location. Please let me know who I need to speak with to discuss this medical delivery. I would like to discuss with the POC to ensure the Tech understands the scope of work. Request Type: Medical Equipment Delivery Date of Delivery: 10/16/2025 - 7:00AM Delivery Time: See attachment Time Technician needs to arrive at location: See attachment Estimated Time on Site (hours): 8 – 10 hours per day Product: See attachment EMSAR Technician Expectations: Review all of the attached documents in detail Call the Midmark contact (created the dispatch) with any questions Call the customer POC 48 hours ahead of time to confirm date/time Call the delivery agent 24 hours ahead of time to confirm date/time and confirm preassembly will be done and essential tools are known Arrive on scheduled time to meet with customer Point of Contact (POC) and confirm rooms are ready for delivery prior to actual delivery Supervise the delivery Fill our Serial Number Tracking file and provide back to the customer Fill out the Proof of Delivery (POD), get the driver and customer signatures Fill out the Medical Delivery Observation Form Email POD and Observation form to MDSLogistics@midmark.com

Timeline

📞
Case Linked Oct 6, 9:16 PM
Case Number: 00533407
Subject: Dispatch Request for Midmark Delivery - MDS Project - VA Nashville-Nashville-(8) 630's - MDS - 8657346 8657410 - Equipment. Waiting for follow up email for location addresses.ti
Status: Closed
2.3 business days
📋
Work Order Created Oct 8, 2:11 PM
Work Order: WO-01308346
Type: Delivery
Priority: PC
📅
Status: Ready for Scheduling by Kimberly Hardison Oct 8, 2:23 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 12m
👷
2 Technician Assigned Oct 8, 4:27 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 3m
🗓️
2 Status: Scheduled Oct 8, 4:32 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2025-10-16T11:00:00.000+0000
⚠️ 5.9 business days
✔️
Status: Completed by Christopher Carroll Oct 16, 2:50 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 7d 22h, 0m
3.0 business days
💵
Status: Billing Review by Nancy Suarez Oct 20, 7:27 PM
From: Closed
To: Billing Review
Duration in Previous: 4d 4h
🚫
Status: Canceled by Nancy Suarez Oct 21, 9:53 AM
From: Billing Review
To: Canceled
Duration in Previous: 14h 26m

Bottlenecks

Scheduled
Duration: 5.4 business days (threshold: 2.0 business days)
Exceeded by 3.4 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

📞
Case 00533407
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Delivery
Branch
N/A
Technician
Christopher Carroll
Scheduled
N/A
Created
Oct 8, 2:11 PM
Invoice #
N/A

Details