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WO-01309128 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 BAPTIST HEALTH LOUISVILLE — 4000 KRESGE WAY, LOUISVILLE KY, 40207

Oct 13, 2025 → Nov 21, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 15, 2025
✗ SLA Missed (5 biz days late)
Active: 28 biz days
🕐 Clock stopped: Invoiced (Nov 21, 2025)
20d
▶ Clock Running
Status: Created
Oct 13 → Nov 10, 2025
20 business days (counted)
Running total: 20 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Nov 10 → Nov 14, 2025
3 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 14 → Nov 15, 2025
0 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Completed
Nov 15 → Nov 15, 2025
0 business days (counted)
Running total: 23 of ? biz days used
3d
▶ Clock Running
Status: Closed
Nov 15 → Nov 19, 2025
3 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Ready to Bill
Nov 19 → Nov 20, 2025
1 business day (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: L2 Screening
Nov 20 → Nov 21, 2025
1 business day (counted)
Running total: 28 of ? biz days used
Created: Oct 13, 2025 Invoiced: Nov 21, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Oct 13 → Nov 10 Created ▶ Running 20 20
Nov 10 → Nov 14 Scheduled ▶ Running 3 23
Nov 14 → Nov 15 Tech On Site ▶ Running 0 23
Nov 15 → Nov 15 Completed ▶ Running 0 23
Nov 15 → Nov 19 Closed ▶ Running 3 26
Nov 19 → Nov 20 Ready to Bill ▶ Running 1 27
Nov 20 → Nov 21 L2 Screening ▶ Running 1 28
Dispatch 21.8d
Coordinators 3.8d
Field Work 1.0d
Billing 1.5d
✗ SLA Missed
Dispatch
21.8 days
Over SLA
Coordinators
3.8 days
Over SLA
Field Work
1.0 days
Billing
1.5 days
Over SLA
Created: Oct 13, 2025 Due: Nov 15, 2025 Completed: Nov 21, 2025 (5 days late)
📅
28.0 days Total Age
⏱️
20.0d in Entered Longest Stage
🔄
9 transitions Status Changes
⚠️
24.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00535075
GEHC MIC Install WOs 10.13.2025
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Oct 13, 2025
Work Orders from this Case (9)
WO-01309127 Invoiced
Installation • Rick Charles
Created: Oct 13, 2025 • Closed: Dec 5, 2025
WO-01309128 (current) Invoiced
Installation • Jackson Reeves
Created: Oct 13, 2025 • Closed: Nov 21, 2025
WO-01309130 Invoiced
Installation • Paul Mccormish
Created: Oct 13, 2025 • Closed: Nov 19, 2025
WO-01309132 Entered
Installation
Created: Oct 13, 2025
WO-01309135 Invoiced
Installation • Jackson Reeves
Created: Oct 13, 2025 • Closed: Dec 4, 2025
WO-01309137 Entered
Installation
Created: Oct 13, 2025
WO-01309139 Invoiced
Installation • Fanfan Siku
Created: Oct 13, 2025 • Closed: Nov 6, 2025
WO-01309142 Invoiced
Installation • Paul Mccormish
Created: Oct 13, 2025 • Closed: Oct 27, 2025
WO-01309143 Ready to Bill
Installation • Paul Mccormish
Created: Oct 13, 2025 • Closed: Feb 3, 2026
Completed with significant delays
Invoiced • 142 days old
🚨
Primary Delay 20.0 days stuck in "Entered"
⏱️
Total Delay 24.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
20.0d / 0.5d SLA
Scheduled
3.8d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
4.2d / 1.0d SLA
Ready to Bill
1.5d / 1.0d SLA
L2 Screening
1.8d / 1.0d SLA
L2 Review
3.8d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/10/2025 DMalloy - Dispatching for FSE Jackson to complete on Wednesday 11/12 in the afternoon after the morning install. Sites are 15 minutes apart. 

🔧 Work Performed
GE Panda Bed warmers installed.
🔍 Technician Findings
Device serviced.
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PBW25439412SA,PBW25439413SA Scale serial number(s): P310087L,P310091L *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
"GEHC MIC Installation- 2 PANDA

Timeline

📞
Case Linked Oct 13, 2:43 PM
Case Number: 00535075
Subject: GEHC MIC Install WOs 10.13.2025
Status: Closed
📋
Work Order Created Oct 13, 3:18 PM
Work Order: WO-01309128
Type: Installation
Priority: PC
🚨 20.0 business days
👷
▶
4 Technician Assigned Nov 10, 12:56 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-11-12T05:00:00.000+0000, 2025-11-12T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 27d 22h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-11-12T18:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Deon Malloy Nov 12, 2:26 PM
Scheduled For: 2025-11-13T18:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Deon Malloy Nov 13, 5:06 PM
Scheduled For: 2025-11-14T13:00:00.000+0000
🔧
Status: Tech On Site by Jackson Reeves Nov 14, 11:01 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 22h
⏱️
6x Labor Added Nov 14, 9:10 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 3.25, 4.25, 1, 180
✔️
Status: Completed by Jackson Reeves Nov 14, 9:16 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 10h 14m, 0m
⏳ 3.3 business days
⏱️
▶
2 Labor Added Nov 19, 4:04 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 4d 18h
🔍
Status: L2 Screening by Timothy Amburgey Nov 20, 12:12 PM
From: Ready to Bill
To: L2 Screening
Duration in Previous: 20h 5m
⏳ 2.0 business days
🏁
Status: Closed by Jackson Reeves Nov 21, 5:31 PM
From: L2 Screening
To: Closed
Duration in Previous: 1d 5h
⏳ 1.8 business days
👀
Status: L2 Review by Sean Currie Nov 24, 12:52 PM
From: Closed
To: L2 Review
Duration in Previous: 2d 19h
⏳ 4.0 business days
📄
Status: Ready to Bill by Allison Belyea Dec 1, 12:31 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 6d 23h
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:58 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 27m, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 5:07 PM
Invoice Number: 247866

Bottlenecks

Entered
Duration: 20.0 business days (threshold: 4.0 business hours)
Exceeded by 19.5 business days
Scheduled
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours
L2 Screening
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.8 business hours
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.5 business hours

🔗 Related Artifacts

📞
Case 00535075
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Jackson Reeves
Scheduled
Nov 14, 8:00 AM
Created
Oct 13, 3:18 PM
Invoice #
247866

Work Details (7)

Name Type Status Qty Amount Date
WL-03008480 Labor Open 3.25 $450.00 Nov 14, 9:10 PM
WL-03008481 Labor Open 4.25 $360.00 Nov 14, 9:10 PM
WL-03008482 Labor Open 3.25 $0.00 Nov 14, 9:10 PM
WL-03008483 Expenses Open 1 $0.00 Nov 14, 9:10 PM
WL-03008484 Travel Open 180 $0.00 Nov 14, 9:10 PM
WL-03008485 Travel Open 180 $0.00 Nov 14, 9:10 PM
WL-03013412 Labor Open 0.016666666666667 $38.00 Nov 19, 4:04 PM

Details