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WO-01309143 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 UH ST JOHN MEDICAL CENTER — 29000 CENTER RIDGE RD, WESTLAKE OH, 44145

Oct 13, 2025 → Feb 3, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Feb 7, 2026
✓ SLA Met (2 biz days early)
Active: 76 biz days
🕐 Clock stopped: Completed (Feb 4, 2026)
62d
▶ Clock Running
Status: Created
Oct 13 → Jan 14, 2026
62 business days (counted)
Running total: 62 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Jan 14 → Feb 4, 2026
14 business days (counted)
Running total: 76 of ? biz days used
Created: Oct 13, 2025 Completed: Feb 4, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 13 → Jan 14 Created ▶ Running 62 62
Jan 14 → Feb 4 Scheduled ▶ Running 14 76
Dispatch 62.0d
Coordinators 13.6d
✓ SLA Met
Dispatch
62.0 days
Over SLA
Coordinators
13.6 days
Over SLA
Created: Oct 13, 2025 Due: Feb 7, 2026 (26 days overdue)
📅
75.0 days Total Age
⏱️
62.0d in Entered Longest Stage
🔄
3 transitions Status Changes
⚠️
77.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
13 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Feb 2, 2026
Visit 2 Feb 3, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00535075
GEHC MIC Install WOs 10.13.2025
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Oct 13, 2025
Work Orders from this Case (9)
WO-01309127 Invoiced
Installation • Rick Charles
Created: Oct 13, 2025 • Closed: Dec 5, 2025
WO-01309128 Invoiced
Installation • Jackson Reeves
Created: Oct 13, 2025 • Closed: Nov 21, 2025
WO-01309130 Invoiced
Installation • Paul Mccormish
Created: Oct 13, 2025 • Closed: Nov 19, 2025
WO-01309132 Entered
Installation
Created: Oct 13, 2025
WO-01309135 Invoiced
Installation • Jackson Reeves
Created: Oct 13, 2025 • Closed: Dec 4, 2025
WO-01309137 Entered
Installation
Created: Oct 13, 2025
WO-01309139 Invoiced
Installation • Fanfan Siku
Created: Oct 13, 2025 • Closed: Nov 6, 2025
WO-01309142 Invoiced
Installation • Paul Mccormish
Created: Oct 13, 2025 • Closed: Oct 27, 2025
WO-01309143 (current) Ready to Bill
Installation • Paul Mccormish
Created: Oct 13, 2025 • Closed: Feb 3, 2026
Behind Schedule - Needs Attention
Ready to Bill • 142 days old
🚨
Primary Delay 62.0 days stuck in "Entered"
⏱️
Total Delay 77.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
62.0d / 0.5d SLA
Scheduled
13.6d / 2.0d SLA
Closed
5.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/14/2026 DMalloy - Per PM the devices to be delivered by 1/26/2026 and the custoemr needs the install completed by 1/28/2026. Dispatched to Paul for 1/27/2026 -1/28/2026. 

🔧 Work Performed
Install Panda bed, all required tests passed. Unit ready for customer use.
🔍 Technician Findings
nr
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PBW26038003SA,PBW26038005SA,PBW26038004SA,PBW26038006SA,PBW26038002SA,PBW26038001SA,PBW26038007SA Scale serial number(s): P313017L,P312975L,P313019L,P310734L,P310732L,P313223L,P310735L *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
"GEHC MIC Installation- 7 PANDA

Timeline

📞
Case Linked Oct 13, 2:43 PM
Case Number: 00535075
Subject: GEHC MIC Install WOs 10.13.2025
Status: Closed
📋
Work Order Created Oct 13, 3:30 PM
Work Order: WO-01309143
Type: Installation
Priority: PC
🚨 62.0 business days
👷
▶
3 Technician Assigned Jan 14, 2:16 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-01-27T05:00:00.000+0000, 2026-01-27T00:00:00.000+0000, 2026-01-27T18:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 92d 23h
⚠️ 6.0 business days
📅
Dispatch Scheduled by Deon Malloy Jan 22, 2:41 PM
Scheduled For: 2026-02-02T18:00:00.000+0000, 2026-02-02T13:00:00.000+0000
⚠️ 8.0 business days
⏱️
▶
2 2x Labor Added Feb 2, 6:19 PM
2x Labor Added → 4x Labor Added
⏱️
4x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1, 4, 2, 114
⏱️
6x Labor Added Feb 3, 4:45 PM
Type: Labor, Travel
Status: Open
Qty: 1.75, 7.5, 0.75, 1.5, 94, 100
✔️
Status: Completed by Paul Mccormish Feb 3, 7:09 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 20d 4h, 0m
⚠️ 5.6 business days
⏱️
▶
2 Labor Added Feb 10, 3:00 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 6d 19h

Bottlenecks

Entered
Duration: 62.0 business days (threshold: 4.0 business hours)
Exceeded by 61.5 business days
Scheduled
Duration: 13.6 business days (threshold: 2.0 business days)
Exceeded by 11.6 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

📞
Case 00535075
Closed

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
Installation
Branch
N/A
Technician
Paul Mccormish
Scheduled
Feb 2, 8:00 AM
Created
Oct 13, 3:30 PM
Invoice #
N/A

Work Details (13)

Name Type Status Qty Amount Date
WL-03088568 Labor Open 3.25 $250.00 Feb 2, 6:19 PM
WL-03088569 Travel Open 124 $0.00 Feb 2, 6:19 PM
WL-03088582 Labor Open 1 $0.00 Feb 2, 6:22 PM
WL-03088583 Labor Open 4 $180.00 Feb 2, 6:22 PM
WL-03088584 Labor Open 2 $0.00 Feb 2, 6:22 PM
WL-03088585 Travel Open 114 $0.00 Feb 2, 6:22 PM
WL-03089817 Labor Open 1.75 $0.00 Feb 3, 4:45 PM
WL-03089818 Labor Open 7.5 $180.00 Feb 3, 4:45 PM
WL-03089819 Labor Open 0.75 $0.00 Feb 3, 4:45 PM
WL-03089820 Labor Open 1.5 $250.00 Feb 3, 4:45 PM
WL-03089821 Travel Open 94 $0.00 Feb 3, 4:45 PM
WL-03089822 Travel Open 100 $0.00 Feb 3, 4:45 PM
WL-03099386 Labor Open 0.016666666666667 $38.00 Feb 10, 3:00 PM

Details