Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309130 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 SPARROW LANSING WAREHOUSE — 7704 LANAC ST, LANSING MI, 48917-9572

Oct 13, 2025 → Nov 19, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 22, 2025
✓ SLA Met (2 biz days early)
Active: 26 biz days
🕐 Clock stopped: Invoiced (Nov 19, 2025)
20d
▶ Clock Running
Status: Created
Oct 13 → Nov 10, 2025
20 business days (counted)
Running total: 20 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Nov 10 → Nov 19, 2025
6 business days (counted)
Running total: 26 of ? biz days used
Created: Oct 13, 2025 Invoiced: Nov 19, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 13 → Nov 10 Created ▶ Running 20 20
Nov 10 → Nov 19 Scheduled ▶ Running 6 26
Dispatch 25.0d
Coordinators 6.2d
Billing 1.2d
✓ SLA Met
Dispatch
25.0 days
Over SLA
Coordinators
6.2 days
Over SLA
Billing
1.2 days
Created: Oct 13, 2025 Due: Nov 22, 2025 Completed: Nov 19, 2025 (3 days early)
📅
26.0 days Total Age
⏱️
20.0d in Entered Longest Stage
🔄
8 transitions Status Changes
⚠️
27.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00535075
GEHC MIC Install WOs 10.13.2025
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Oct 13, 2025
Work Orders from this Case (9)
WO-01309127 Invoiced
Installation • Rick Charles
Created: Oct 13, 2025 • Closed: Dec 5, 2025
WO-01309128 Invoiced
Installation • Jackson Reeves
Created: Oct 13, 2025 • Closed: Nov 21, 2025
WO-01309130 (current) Invoiced
Installation • Paul Mccormish
Created: Oct 13, 2025 • Closed: Nov 19, 2025
WO-01309132 Entered
Installation
Created: Oct 13, 2025
WO-01309135 Invoiced
Installation • Jackson Reeves
Created: Oct 13, 2025 • Closed: Dec 4, 2025
WO-01309137 Entered
Installation
Created: Oct 13, 2025
WO-01309139 Invoiced
Installation • Fanfan Siku
Created: Oct 13, 2025 • Closed: Nov 6, 2025
WO-01309142 Invoiced
Installation • Paul Mccormish
Created: Oct 13, 2025 • Closed: Oct 27, 2025
WO-01309143 Ready to Bill
Installation • Paul Mccormish
Created: Oct 13, 2025 • Closed: Feb 3, 2026
Completed with significant delays
Invoiced • 142 days old
🚨
Primary Delay 20.0 days stuck in "Entered"
⏱️
Total Delay 27.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
20.0d / 0.5d SLA
Scheduled
6.2d / 2.0d SLA
Closed
2.1d / 1.0d SLA
WO Correction Needed
1.0d
L2 Screening
5.0d / 1.0d SLA
L2 Review
0.1d
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11-20-25 PM This was the only site I went to. Travel there and back. I have no other WOs to put it on.


11/10/2025 DMalloy - Dispatching to FSE Paul to complete this GE install on this week Thursday 11/13/2025. 

🔧 Work Performed
Install Panda bed, all required tests passed. Unit ready for customer use.
🔍 Technician Findings
nr
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PBW25429405SA Scale serial number(s): P311273L *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
"GEHC MIC Installation- 1 PANDA

Timeline

📞
Case Linked Oct 13, 2:43 PM
Case Number: 00535075
Subject: GEHC MIC Install WOs 10.13.2025
Status: Closed
📋
Work Order Created Oct 13, 3:20 PM
Work Order: WO-01309130
Type: Installation
Priority: PC
🚨 20.0 business days
🗓️
▶
3 Status: Scheduled Nov 10, 5:06 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Paul Mccormish
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-11-13T05:00:00.000+0000, 2025-11-13T00:00:00.000+0000, 2025-11-13T13:00:00.000+0000
⏳ 4.9 business days
📅
Dispatch Scheduled by Deon Malloy Nov 17, 1:27 PM
Scheduled For: 2025-11-19T13:00:00.000+0000
⏳ 3.0 business days
⏱️
▶
2 5x Labor Added Nov 19, 6:22 PM
5x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Paul Mccormish Nov 19, 6:29 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 9d 1h, 0m
✏️
Status: WO Correction Needed by Timothy Amburgey Nov 20, 9:15 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 14h 45m
🏁
Status: Closed by Paul Mccormish Nov 20, 6:38 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 9h 22m
🔍
Status: L2 Screening by Timothy Amburgey Nov 21, 9:45 AM
From: Closed
To: L2 Screening
Duration in Previous: 15h 7m
⚠️ 5.0 business days
👀
Status: L2 Review by Sean Currie Dec 1, 11:44 AM
From: L2 Screening
To: L2 Review
Duration in Previous: 10d 1h
📄
Status: Ready to Bill by Allison Belyea Dec 1, 12:31 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 46m
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:58 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 27m, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 5:07 PM
Invoice Number: 247866

Bottlenecks

Entered
Duration: 20.0 business days (threshold: 4.0 business hours)
Exceeded by 19.5 business days
Scheduled
Duration: 6.2 business days (threshold: 2.0 business days)
Exceeded by 4.2 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.5 business hours
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.4 business hours
L2 Screening
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

📞
Case 00535075
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Paul Mccormish
Scheduled
Nov 19, 8:00 AM
Created
Oct 13, 3:20 PM
Invoice #
247866

Work Details (6)

Name Type Status Qty Amount Date
WL-03013709 Labor Open 4.25 $250.00 Nov 19, 6:22 PM
WL-03013710 Labor Open 1.5 $180.00 Nov 19, 6:22 PM
WL-03013711 Labor Open 4 $0.00 Nov 19, 6:22 PM
WL-03013712 Travel Open 242 $0.00 Nov 19, 6:22 PM
WL-03013713 Travel Open 227 $0.00 Nov 19, 6:22 PM
WL-03013724 Labor Open 0.5 $0.00 Nov 19, 6:26 PM

Details