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← WO Overview

WO-01309142 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 HENRY FORD ROCHESTER HOSPITAL — 1101 W UNIVERSITY DR, ROCHESTER MI, 48307-1863

Oct 13, 2025 → Oct 27, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (43 biz days early)
Active: 10 biz days
🕐 Clock stopped: Invoiced (Oct 27, 2025)
7d
▶ Clock Running
Status: Created
Oct 13 → Oct 22, 2025
7 business days (counted)
Running total: 7 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Oct 22 → Oct 27, 2025
3 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Completed
Oct 27 → Oct 27, 2025
0 business days (counted)
Running total: 10 of ? biz days used
Created: Oct 13, 2025 Invoiced: Oct 27, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 13 → Oct 22 Created ▶ Running 7 7
Oct 22 → Oct 27 Scheduled ▶ Running 3 10
Oct 27 → Oct 27 Completed ▶ Running 0 10
Dispatch 9.8d
Coordinators 4.0d
Field Work 0.1d
Billing 0.2d
✓ SLA Met
Dispatch
9.8 days
Over SLA
Coordinators
4.0 days
Over SLA
Field Work
0.1 days
Billing
0.2 days
Created: Oct 13, 2025 Due: Dec 31, 2025 Completed: Oct 27, 2025 (65 days early)
📅
10.0 days Total Age
⏱️
7.0d in Entered Longest Stage
🔄
7 transitions Status Changes
⚠️
13.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00535075
GEHC MIC Install WOs 10.13.2025
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Oct 13, 2025
Work Orders from this Case (9)
WO-01309127 Invoiced
Installation • Rick Charles
Created: Oct 13, 2025 • Closed: Dec 5, 2025
WO-01309128 Invoiced
Installation • Jackson Reeves
Created: Oct 13, 2025 • Closed: Nov 21, 2025
WO-01309130 Invoiced
Installation • Paul Mccormish
Created: Oct 13, 2025 • Closed: Nov 19, 2025
WO-01309132 Entered
Installation
Created: Oct 13, 2025
WO-01309135 Invoiced
Installation • Jackson Reeves
Created: Oct 13, 2025 • Closed: Dec 4, 2025
WO-01309137 Entered
Installation
Created: Oct 13, 2025
WO-01309139 Invoiced
Installation • Fanfan Siku
Created: Oct 13, 2025 • Closed: Nov 6, 2025
WO-01309142 (current) Invoiced
Installation • Paul Mccormish
Created: Oct 13, 2025 • Closed: Oct 27, 2025
WO-01309143 Ready to Bill
Installation • Paul Mccormish
Created: Oct 13, 2025 • Closed: Feb 3, 2026
Completed with significant delays
Invoiced • 142 days old
🚨
Primary Delay 7.0 days stuck in "Entered"
⏱️
Total Delay 13.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
7.0d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
4.1d / 1.0d SLA
L2 Screening
2.8d / 1.0d SLA
L2 Review
0.2d
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/22/2025 DMalloy - Dispatching for FSE Paul to complete the installation on the 3 devices on Monday October 27, 2025. 

🔧 Work Performed
Install Bed Warmers, all required tests passed.
🔍 Technician Findings
nr
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PBW25409337SA,PBW25409336SA,PBW25409335SA Scale serial number(s): P312007L,P312008L,P312006L *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
"GEHC MIC Installation- 3 PANDA

Timeline

📞
Case Linked Oct 13, 2:43 PM
Case Number: 00535075
Subject: GEHC MIC Install WOs 10.13.2025
Status: Closed
📋
Work Order Created Oct 13, 3:29 PM
Work Order: WO-01309142
Type: Installation
Priority: PC
⚠️ 7.0 business days
👷
▶
4 Technician Assigned Oct 22, 10:30 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-10-27T04:00:00.000+0000, 2025-10-27T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 8d 19h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-10-27T12:00:00.000+0000
⏳ 3.0 business days
💵
Expenses Added Oct 24, 12:49 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
6x Labor Added Oct 27, 5:51 PM
Type: Labor, Travel
Status: Open
Qty: 3.5, 0.5, 2, 3.25, 198
✔️
Status: Completed by Paul Mccormish Oct 27, 6:17 PM
From: Scheduled
To: Completed
Duration in Previous: 5d 7h
🏁
Status: Closed by Paul Mccormish Oct 27, 6:49 PM
From: Completed
To: Closed
Duration in Previous: 32m
⏳ 4.6 business days
⏱️
Labor Added Oct 31, 1:24 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
🔍
Status: L2 Screening by Timothy Amburgey Oct 31, 1:34 PM
From: Closed
To: L2 Screening
Duration in Previous: 3d 18h
⏳ 3.0 business days
👀
Status: L2 Review by Sean Currie Nov 4, 10:12 AM
From: L2 Screening
To: L2 Review
Duration in Previous: 3d 21h
📄
Status: Ready to Bill by Allison Belyea Nov 4, 11:30 AM
From: L2 Review
To: Ready to Bill
Duration in Previous: 1h 18m
📨
Status: Invoice Pending by Timothy Amburgey Nov 4, 1:22 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 51m, 0m
⏳ 3.0 business days
🧾
Invoice Created Nov 6, 12:40 PM
Invoice Number: SM-245567

Bottlenecks

Entered
Duration: 7.0 business days (threshold: 4.0 business hours)
Exceeded by 6.5 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 4.1 business days (threshold: 1.0 business days)
Exceeded by 3.1 business days
L2 Screening
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days

🔗 Related Artifacts

📞
Case 00535075
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Paul Mccormish
Scheduled
Oct 27, 8:00 AM
Created
Oct 13, 3:29 PM
Invoice #
SM-245567

Work Details (8)

Name Type Status Qty Amount Date
WL-02983164 Expenses Open 1 $0.00 Oct 24, 12:49 PM
WL-02985733 Labor Open 3.5 $250.00 Oct 27, 5:51 PM
WL-02985734 Labor Open 0.5 $0.00 Oct 27, 5:51 PM
WL-02985735 Labor Open 2 $180.00 Oct 27, 5:51 PM
WL-02985736 Labor Open 3.25 $0.00 Oct 27, 5:51 PM
WL-02985737 Travel Open 198 $0.00 Oct 27, 5:51 PM
WL-02985738 Travel Open 198 $0.00 Oct 27, 5:51 PM
WL-02991724 Labor Open 0.016666666666667 $38.00 Oct 31, 1:24 PM

Details