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← WO Overview

WO-01309139 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 INDIANA REGIONAL MEDICAL CENTER — 835 HOSPITAL RD, INDIANA PA, 15701-3629

Oct 13, 2025 → Nov 6, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 8, 2025
✓ SLA Met
Active: 19 biz days
🕐 Clock stopped: Invoiced (Nov 7, 2025)
16d
▶ Clock Running
Status: Created
Oct 13 → Nov 4, 2025
16 business days (counted)
Running total: 16 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Nov 4 → Nov 7, 2025
3 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Completed
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 19 of ? biz days used
Created: Oct 13, 2025 Invoiced: Nov 7, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 13 → Nov 4 Created ▶ Running 16 16
Nov 4 → Nov 7 Scheduled ▶ Running 3 19
Nov 7 → Nov 7 Completed ▶ Running 0 19
Dispatch 22.8d
Coordinators 3.2d
Field Work 0.0d
Billing 10.4d
✓ SLA Met
Dispatch
22.8 days
Over SLA
Coordinators
3.2 days
Over SLA
Field Work
0.0 days
Billing
10.4 days
Over SLA
Created: Oct 13, 2025 Due: Nov 8, 2025 Completed: Nov 7, 2025 (1 days early)
📅
18.2 days Total Age
⏱️
16.0d in Entered Longest Stage
🔄
10 transitions Status Changes
⚠️
34.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00535075
GEHC MIC Install WOs 10.13.2025
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Oct 13, 2025
Work Orders from this Case (9)
WO-01309127 Invoiced
Installation • Rick Charles
Created: Oct 13, 2025 • Closed: Dec 5, 2025
WO-01309128 Invoiced
Installation • Jackson Reeves
Created: Oct 13, 2025 • Closed: Nov 21, 2025
WO-01309130 Invoiced
Installation • Paul Mccormish
Created: Oct 13, 2025 • Closed: Nov 19, 2025
WO-01309132 Entered
Installation
Created: Oct 13, 2025
WO-01309135 Invoiced
Installation • Jackson Reeves
Created: Oct 13, 2025 • Closed: Dec 4, 2025
WO-01309137 Entered
Installation
Created: Oct 13, 2025
WO-01309139 (current) Invoiced
Installation • Fanfan Siku
Created: Oct 13, 2025 • Closed: Nov 6, 2025
WO-01309142 Invoiced
Installation • Paul Mccormish
Created: Oct 13, 2025 • Closed: Oct 27, 2025
WO-01309143 Ready to Bill
Installation • Paul Mccormish
Created: Oct 13, 2025 • Closed: Feb 3, 2026
Completed with significant delays
Invoiced • 142 days old
🚨
Primary Delay 16.0 days stuck in "Entered"
⏱️
Total Delay 34.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
16.0d / 0.5d SLA
Scheduled
3.2d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
8.0d / 1.0d SLA
Ready to Bill
7.9d / 1.0d SLA
L2 Screening
6.8d / 1.0d SLA
WO Correction Needed
2.5d
L2 Review
15.9d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/04/2025 DMalloy - Per Fady advised customer that FSE Fanfan would be onsite this week Thursday for the Installation of the one device.  


🔧 Work Performed
PANDA WARNER, Installation
🔍 Technician Findings
PANDA WARNER, Installation successfully completed
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PBW25429369SA Scale serial number(s): P311275L *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
"GEHC MIC Installation- 1 PANDA

Timeline

📞
Case Linked Oct 13, 2:43 PM
Case Number: 00535075
Subject: GEHC MIC Install WOs 10.13.2025
Status: Closed
📋
Work Order Created Oct 13, 3:28 PM
Work Order: WO-01309139
Type: Installation
Priority: PC
🚨 16.0 business days
👷
▶
4 Technician Assigned Nov 4, 9:04 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-11-06T05:00:00.000+0000, 2025-11-06T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 21d 18h
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-11-06T13:00:00.000+0000
⏳ 3.0 business days
⏱️
▶
2 5x Labor Added Nov 6, 8:38 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Fanfan Siku
From: Scheduled
To: Completed
Duration in Previous: 2d 11h
🏁
Status: Closed by Fanfan Siku Nov 6, 8:44 PM
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 4.4 business days
⏱️
▶
2 Labor Added Nov 13, 12:00 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 6d 15h
⚠️ 6.0 business days
🔍
Status: L2 Screening by Timothy Amburgey Nov 20, 12:40 PM
From: Ready to Bill
To: L2 Screening
Duration in Previous: 7d 0h
⚠️ 7.0 business days
✏️
Status: WO Correction Needed by Sean Currie Dec 2, 3:10 PM
From: L2 Screening
To: WO Correction Needed
Duration in Previous: 12d 2h
⏳ 2.7 business days
🏁
Status: Closed by Fanfan Siku Dec 4, 5:35 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 1d 14h
⏳ 4.0 business days
👀
Status: L2 Review by Sean Currie Dec 9, 11:36 AM
From: Closed
To: L2 Review
Duration in Previous: 5d 6h
🚨 16.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 31, 8:25 AM
From: L2 Review
To: Ready to Bill
Duration in Previous: 21d 20h
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Jan 2, 4:47 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250436

Bottlenecks

Entered
Duration: 16.0 business days (threshold: 4.0 business hours)
Exceeded by 15.5 business days
Scheduled
Duration: 3.2 business days (threshold: 2.0 business days)
Exceeded by 1.2 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 5.9 business days (threshold: 1.0 business days)
Exceeded by 4.9 business days
L2 Screening
Duration: 6.8 business days (threshold: 1.0 business days)
Exceeded by 5.8 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00535075
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Fanfan Siku
Scheduled
Nov 6, 8:00 AM
Created
Oct 13, 3:28 PM
Invoice #
SM-250436

Work Details (6)

Name Type Status Qty Amount Date
WL-02999226 Labor Open 1.5 $0.00 Nov 6, 8:38 PM
WL-02999227 Labor Open 2 $180.00 Nov 6, 8:38 PM
WL-02999228 Labor Open 1.5 $100.00 Nov 6, 8:38 PM
WL-02999229 Travel Open 61 $0.00 Nov 6, 8:38 PM
WL-02999230 Travel Open 61 $0.00 Nov 6, 8:38 PM
WL-03006049 Labor Open 0.016666666666667 $38.00 Nov 13, 12:00 PM

Details