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WO-01311848 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 Adventhealth Apopka — 2100 Ocoee Apopka Rd #30, Apopka FL, 32703

Oct 29, 2025 → Jan 18, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (72 biz days early)
Active: 52 biz days
🕐 Clock stopped: Completed (Jan 16, 2026)
▶ Clock Running
Status: Created
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
51d
▶ Clock Running
Status: Ready for Scheduling
Oct 29 → Jan 15, 2026
51 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 15 → Jan 16, 2026
1 business day (counted)
Running total: 52 of ? biz days used
Created: Oct 29, 2025 Completed: Jan 16, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 29 → Oct 29 Created ▶ Running 0 0
Oct 29 → Jan 15 Ready for Scheduling ▶ Running 51 51
Jan 15 → Jan 16 Assigned ▶ Running 1 52
Dispatch 0.0d
Coordinators 54.0d
Field Work 0.7d
Billing 8.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
54.0 days
Over SLA
Field Work
0.7 days
Billing
8.5 days
Over SLA
Created: Oct 29, 2025 Due: Apr 30, 2026 Completed: Jan 18, 2026 (102 days early)
📅
53.0 days Total Age
⏱️
52.0d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
58.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00539207
URGENT!! - GCX WOs
Closed
GCX Advent 5G Nosecone Upgrade
Priority
Critical
Origin
Email
Reason
New Case
Contact
Allison Belyea
Owner
Kimberly Hardison
Created
Oct 29, 2025
Work Orders from this Case (24)
WO-01311841 10-Invoiced
Upgrade • Luis Iser
Created: Oct 29, 2025 • Closed: Oct 31, 2025
WO-01311843 10-Invoiced
Upgrade • Luis Iser
Created: Oct 29, 2025 • Closed: Oct 31, 2025
WO-01311844 Invoiced
Upgrade • Luis Iser
Created: Oct 29, 2025 • Closed: Oct 31, 2025
WO-01311845 Invoiced
Upgrade • Luis Iser
Created: Oct 29, 2025 • Closed: Oct 31, 2025
WO-01311846 Invoiced
Upgrade • Luis Iser
Created: Oct 29, 2025 • Closed: Oct 31, 2025
WO-01311847 10-Invoiced
Upgrade • Luis Iser
Created: Oct 29, 2025 • Closed: Oct 31, 2025
WO-01311848 (current) Invoiced
Upgrade • Derick Velazquez
Created: Oct 29, 2025 • Closed: Jan 18, 2026
WO-01311850 Invoiced
Upgrade • Luis Iser
Created: Oct 29, 2025 • Closed: Oct 31, 2025
WO-01311851 Invoiced
Upgrade • Luis Iser
Created: Oct 29, 2025 • Closed: Oct 31, 2025
WO-01311852 Invoiced
Upgrade • Derick Velazquez
Created: Oct 29, 2025 • Closed: Nov 8, 2025
WO-01311853 Invoiced
Upgrade • Derick Velazquez
Created: Oct 29, 2025 • Closed: Nov 8, 2025
WO-01311854 Invoiced
Upgrade • Konstantin Barskiy
Created: Oct 29, 2025 • Closed: Nov 12, 2025
WO-01311855 Invoiced
Upgrade • Derick Velazquez
Created: Oct 29, 2025 • Closed: Nov 8, 2025
WO-01311856 Invoiced
Upgrade • Derick Velazquez
Created: Oct 29, 2025 • Closed: Nov 8, 2025
WO-01311857 Invoiced
Upgrade • Derick Velazquez
Created: Oct 29, 2025 • Closed: Nov 8, 2025
WO-01311858 Invoiced
Upgrade • Konstantin Barskiy
Created: Oct 29, 2025 • Closed: Nov 12, 2025
WO-01311859 Canceled
Upgrade
Created: Oct 29, 2025
WO-01311860 Invoiced
Upgrade • Konstantin Barskiy
Created: Oct 29, 2025 • Closed: Nov 12, 2025
WO-01311861 Invoiced
Upgrade • Konstantin Barskiy
Created: Oct 29, 2025 • Closed: Nov 12, 2025
WO-01311862 Invoiced
Upgrade • Konstantin Barskiy
Created: Oct 29, 2025 • Closed: Nov 12, 2025
WO-01311863 Invoiced
Upgrade • Konstantin Barskiy
Created: Oct 29, 2025 • Closed: Nov 12, 2025
WO-01311864 Invoiced
Upgrade • Konstantin Barskiy
Created: Oct 29, 2025 • Closed: Nov 12, 2025
WO-01311865 Invoiced
Upgrade • Konstantin Barskiy
Created: Oct 29, 2025 • Closed: Nov 12, 2025
WO-01311866 Canceled
Upgrade
Created: Oct 29, 2025
Completed with significant delays
Invoiced • 126 days old
🚨
Primary Delay 52.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 58.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
52.0d / 1.0d SLA
Assigned
2.0d / 0.5d SLA
Completed
0.7d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Billing Review
8.2d / 2.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
01/15/2026 MNewman - assigning to Derick per Fady
🔧 Work Performed
GCX Advent 5G Nosecone Upgrade
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade 6 of 23
📄 Description
Jaco EVO Series Medical Carts

Timeline

📞
Case Linked Oct 29, 10:35 AM
Case Number: 00539207
Subject: URGENT!! - GCX WOs
Status: Closed
📋
▶
2 Work Order Created Oct 29, 11:03 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 52.0 business days
👷
▶
2 Technician Assigned Jan 15, 11:01 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mandy Newman
From: Ready for Scheduling
To: Assigned
Duration in Previous: 78d 0h
⏳ 2.0 business days
✔️
Status: Completed by Derick Velazquez Jan 16, 1:20 PM
From: Assigned
To: Completed
Duration in Previous: 1d 2h
⏱️
Labor Added Jan 17, 12:31 PM
Type: Labor
Status: Open
Qty: 0.25
⏳ 0.0 business days
🏁
Status: Closed by Derick Velazquez Jan 18, 3:41 PM
From: Completed
To: Closed
Duration in Previous: 2d 2h
⏳ 1.0 business days
💵
Status: Billing Review by Diane Patton Jan 20, 5:14 PM
From: Closed
To: Billing Review
Duration in Previous: 2d 1h
⚠️ 8.8 business days
📄
Status: Ready to Bill by Diane Patton Jan 30, 4:56 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 9d 23h
📨
▶
2 Status: Invoice Pending Jan 31, 1:58 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 10.0 business days
🧾
Invoice Created Feb 16, 11:47 AM
Invoice Number: SM-252733

Bottlenecks

Ready for Scheduling
Duration: 52.0 business days (threshold: 1.0 business days)
Exceeded by 51.0 business days
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Billing Review
Duration: 8.2 business days (threshold: 2.0 business days)
Exceeded by 6.2 business days

🔗 Related Artifacts

📞
Case 00539207
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
N/A
Created
Oct 29, 11:03 AM
Invoice #
SM-252733

Work Details (1)

Name Type Status Qty Amount Date
WL-03069249 Labor Open 0.25 $56.48 Jan 17, 12:31 PM

Details