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← WO Overview

WO-01311866 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 Adventhealth Apopka — 2100 Ocoee Apopka Rd #30, Apopka FL, 32703

Oct 29, 2025 → Oct 29, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 30, 2025
✓ SLA Met (1 biz days early)
Active: 0 biz days
🕐 Clock stopped: Canceled (Oct 29, 2025)
▶ Clock Running
Status: Created
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Oct 29, 2025 Canceled: Oct 29, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 29 → Oct 29 Created ▶ Running 0 0
Oct 29 → Oct 29 Ready for Scheduling ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.1 days
Created: Oct 29, 2025 Due: Oct 30, 2025 Completed: Oct 29, 2025 (1 days early)
📅
0.1 days Total Age
⏱️
0.1d in Ready for Scheduling Longest Stage
🔄
2 transitions Status Changes
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00539207
URGENT!! - GCX WOs
Closed
GCX Advent 5G Nosecone Upgrade
Priority
Critical
Origin
Email
Reason
New Case
Contact
Allison Belyea
Owner
Kimberly Hardison
Created
Oct 29, 2025
Work Orders from this Case (24)
WO-01311841 10-Invoiced
Upgrade • Luis Iser
Created: Oct 29, 2025 • Closed: Oct 31, 2025
WO-01311843 10-Invoiced
Upgrade • Luis Iser
Created: Oct 29, 2025 • Closed: Oct 31, 2025
WO-01311844 Invoiced
Upgrade • Luis Iser
Created: Oct 29, 2025 • Closed: Oct 31, 2025
WO-01311845 Invoiced
Upgrade • Luis Iser
Created: Oct 29, 2025 • Closed: Oct 31, 2025
WO-01311846 Invoiced
Upgrade • Luis Iser
Created: Oct 29, 2025 • Closed: Oct 31, 2025
WO-01311847 10-Invoiced
Upgrade • Luis Iser
Created: Oct 29, 2025 • Closed: Oct 31, 2025
WO-01311848 Invoiced
Upgrade • Derick Velazquez
Created: Oct 29, 2025 • Closed: Jan 18, 2026
WO-01311850 Invoiced
Upgrade • Luis Iser
Created: Oct 29, 2025 • Closed: Oct 31, 2025
WO-01311851 Invoiced
Upgrade • Luis Iser
Created: Oct 29, 2025 • Closed: Oct 31, 2025
WO-01311852 Invoiced
Upgrade • Derick Velazquez
Created: Oct 29, 2025 • Closed: Nov 8, 2025
WO-01311853 Invoiced
Upgrade • Derick Velazquez
Created: Oct 29, 2025 • Closed: Nov 8, 2025
WO-01311854 Invoiced
Upgrade • Konstantin Barskiy
Created: Oct 29, 2025 • Closed: Nov 12, 2025
WO-01311855 Invoiced
Upgrade • Derick Velazquez
Created: Oct 29, 2025 • Closed: Nov 8, 2025
WO-01311856 Invoiced
Upgrade • Derick Velazquez
Created: Oct 29, 2025 • Closed: Nov 8, 2025
WO-01311857 Invoiced
Upgrade • Derick Velazquez
Created: Oct 29, 2025 • Closed: Nov 8, 2025
WO-01311858 Invoiced
Upgrade • Konstantin Barskiy
Created: Oct 29, 2025 • Closed: Nov 12, 2025
WO-01311859 Canceled
Upgrade
Created: Oct 29, 2025
WO-01311860 Invoiced
Upgrade • Konstantin Barskiy
Created: Oct 29, 2025 • Closed: Nov 12, 2025
WO-01311861 Invoiced
Upgrade • Konstantin Barskiy
Created: Oct 29, 2025 • Closed: Nov 12, 2025
WO-01311862 Invoiced
Upgrade • Konstantin Barskiy
Created: Oct 29, 2025 • Closed: Nov 12, 2025
WO-01311863 Invoiced
Upgrade • Konstantin Barskiy
Created: Oct 29, 2025 • Closed: Nov 12, 2025
WO-01311864 Invoiced
Upgrade • Konstantin Barskiy
Created: Oct 29, 2025 • Closed: Nov 12, 2025
WO-01311865 Invoiced
Upgrade • Konstantin Barskiy
Created: Oct 29, 2025 • Closed: Nov 12, 2025
WO-01311866 (current) Canceled
Upgrade
Created: Oct 29, 2025
On Track
Canceled • 126 days old
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/29 KHardison, cancelling duplicate
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade 23 of 23

Timeline

📞
Case Linked Oct 29, 10:35 AM
Case Number: 00539207
Subject: URGENT!! - GCX WOs
Status: Closed
📋
2 Work Order Created Oct 29, 11:09 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚫
Status: Canceled by Kimberly Hardison Oct 29, 11:42 AM
From: Ready for Scheduling
To: Canceled
Duration in Previous: 32m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

📞
Case 00539207
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Oct 29, 11:09 AM
Invoice #
N/A

Details