Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (39 biz days early)
🕐 Clock stopped: Tech Off Site (Nov 1, 2025)
▶ Clock Running
Status: Created
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Oct 29 → Oct 31, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 31 → Oct 31, 2025
0 business days (counted)
Running total: 2 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Oct 31 → Nov 1, 2025
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 1 → Nov 1, 2025
0 business days (counted)
Running total: 2 of ? biz days used
Created: Oct 29, 2025
Tech Off Site: Nov 1, 2025
Show SLA Clock Detail (5 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Oct 29 → Oct 29 |
Created |
▶ Running
|
0 |
0 |
| Oct 29 → Oct 31 |
Ready for Scheduling |
▶ Running
|
2 |
2 |
| Oct 31 → Oct 31 |
Assigned |
▶ Running
|
0 |
2 |
| Oct 31 → Nov 1 |
Scheduled |
▶ Running
|
0 |
2 |
| Nov 1 → Nov 1 |
Tech On Site |
▶ Running
|
0 |
2 |
Coordinators
3.6 days
Over SLA
Field Work
7.2 days
Over SLA
Created: Oct 29, 2025
Due: Dec 31, 2025
Completed: Nov 13, 2025 (48 days early)
⏱️
7.2d in Completed
Longest Stage
🔄
8 transitions
Status Changes
⚠️
11.2d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
AI Analysis
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Case #00539207
URGENT!! - GCX WOs
Closed
GCX Advent 5G Nosecone Upgrade
Work Orders from this Case (24)
WO-01311841
10-Invoiced
Upgrade • Luis Iser
Created: Oct 29, 2025 • Closed: Oct 31, 2025
WO-01311843
10-Invoiced
Upgrade • Luis Iser
Created: Oct 29, 2025 • Closed: Oct 31, 2025
WO-01311844
Invoiced
Upgrade • Luis Iser
Created: Oct 29, 2025 • Closed: Oct 31, 2025
WO-01311845
Invoiced
Upgrade • Luis Iser
Created: Oct 29, 2025 • Closed: Oct 31, 2025
WO-01311846
Invoiced
Upgrade • Luis Iser
Created: Oct 29, 2025 • Closed: Oct 31, 2025
WO-01311847
10-Invoiced
Upgrade • Luis Iser
Created: Oct 29, 2025 • Closed: Oct 31, 2025
WO-01311848
Invoiced
Upgrade • Derick Velazquez
Created: Oct 29, 2025 • Closed: Jan 18, 2026
WO-01311850
Invoiced
Upgrade • Luis Iser
Created: Oct 29, 2025 • Closed: Oct 31, 2025
WO-01311851
Invoiced
Upgrade • Luis Iser
Created: Oct 29, 2025 • Closed: Oct 31, 2025
WO-01311852
Invoiced
Upgrade • Derick Velazquez
Created: Oct 29, 2025 • Closed: Nov 8, 2025
WO-01311853
Invoiced
Upgrade • Derick Velazquez
Created: Oct 29, 2025 • Closed: Nov 8, 2025
WO-01311854
Invoiced
Upgrade • Konstantin Barskiy
Created: Oct 29, 2025 • Closed: Nov 12, 2025
WO-01311855
Invoiced
Upgrade • Derick Velazquez
Created: Oct 29, 2025 • Closed: Nov 8, 2025
WO-01311856
Invoiced
Upgrade • Derick Velazquez
Created: Oct 29, 2025 • Closed: Nov 8, 2025
WO-01311857
Invoiced
Upgrade • Derick Velazquez
Created: Oct 29, 2025 • Closed: Nov 8, 2025
WO-01311858
Invoiced
Upgrade • Konstantin Barskiy
Created: Oct 29, 2025 • Closed: Nov 12, 2025
WO-01311859
Canceled
Upgrade
Created: Oct 29, 2025
WO-01311860
Invoiced
Upgrade • Konstantin Barskiy
Created: Oct 29, 2025 • Closed: Nov 12, 2025
WO-01311861
Invoiced
Upgrade • Konstantin Barskiy
Created: Oct 29, 2025 • Closed: Nov 12, 2025
WO-01311862
Invoiced
Upgrade • Konstantin Barskiy
Created: Oct 29, 2025 • Closed: Nov 12, 2025
WO-01311863
Invoiced
Upgrade • Konstantin Barskiy
Created: Oct 29, 2025 • Closed: Nov 12, 2025
WO-01311864
Invoiced
Upgrade • Konstantin Barskiy
Created: Oct 29, 2025 • Closed: Nov 12, 2025
WO-01311865 (current)
Invoiced
Upgrade • Konstantin Barskiy
Created: Oct 29, 2025 • Closed: Nov 12, 2025
WO-01311866
Canceled
Upgrade
Created: Oct 29, 2025
🚨
Primary Delay
7.2 days stuck in "Completed"
⏱️
Total Delay
11.2 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
3.0d
/ 1.0d SLA
Scheduled
0.6d
/ 2.0d SLA
Tech On Site
0.0d
/ 1.0d SLA
Completed
7.2d
/ 1.0d SLA
Ready to Bill
0.0d
/ 1.0d SLA
💬 Activities, Notes & Communications
🔧
Work Performed
GCX Advent 5G Nosecone Upgrade
🔍
Technician Findings
GCX Advent 5G Nosecone Upgrade needed
⚠️
Problem Description
GCX Advent 5G Nosecone Upgrade
22 of 23
📄
Description
Jaco EVO Series Medical Carts
📅
WO-01311865 - Upgrade - EVO Series Medical Carts - Apopka - Adventhealth Apopka
Oct 31, 2025 8:00am – 5:00pm
Work Order: WO-01311865
Account: GCX Medical
Customer Case Number:
Location: Adventhealth Apopka
Address: 2100 Ocoee Apopka Rd #30, Apopka, FL 32703
Manufacturer: GCX
Model #: EVO Series Medical Carts
Serial #: JC143462
Contact Name: Allison Belyea
Contact Phone: (346) 625-0152
Contact Email: allis
PDF
GCX_EVO_Series_Medical_Carts_Checklist_Output__11/12/2025 8:32 PM.pdf
Nov 12, 2025
Timeline
📞
Case Number:
00539207
Subject:
URGENT!! - GCX WOs
Status:
Closed
📋
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
0m
👷
👷
From:
Ready for Scheduling
To:
Assigned
Duration in Previous:
2d 4h
🗓️
From:
Assigned
To:
Scheduled
Duration in Previous:
1m
📅
Scheduled For:
2025-10-31T12:00:00.000+0000
🔧
⏱️
Type:
Labor
Status:
Open
Qty:
0.75
🚗
From:
Tech On Site, Tech Off Site
To:
Tech Off Site, Completed
Duration in Previous:
1m, 0m
🏁
From:
Completed
To:
Closed
Duration in Previous:
12d 0h
📄
📨
From:
Ready to Bill, Invoice Pending
To:
Invoice Pending, Invoiced
Duration in Previous:
1m, 0m
🧾
Invoice Number:
SM-246911
Bottlenecks
Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Completed
Duration: 7.2 business days (threshold: 1.0 business days)
Exceeded by 6.2 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
ℹ️ Work Order Details
Technician
Konstantin Barskiy
Scheduled
Oct 31, 8:00 AM
Work Details (1)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-02992652 |
Labor |
Open |
0.75 |
$0.00 |
Oct 31, 9:11 PM |