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← WO Overview

WO-01311853 ↗ ServiceMax

GCX Medical • Upgrade • PC

📍 Adventhealth Apopka — 2100 Ocoee Apopka Rd #30, Apopka FL, 32703

Oct 29, 2025 → Nov 8, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (34 biz days early)
Active: 7 biz days
🕐 Clock stopped: Completed (Nov 8, 2025)
▶ Clock Running
Status: Created
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Ready for Scheduling
Oct 29 → Nov 7, 2025
7 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 7 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Nov 7 → Nov 8, 2025
0 business days (counted)
Running total: 7 of ? biz days used
Created: Oct 29, 2025 Completed: Nov 8, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 29 → Oct 29 Created ▶ Running 0 0
Oct 29 → Nov 7 Ready for Scheduling ▶ Running 7 7
Nov 7 → Nov 7 Assigned ▶ Running 0 7
Nov 7 → Nov 8 Scheduled ▶ Running 0 7
Dispatch 0.0d
Coordinators 8.8d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
8.8 days
Over SLA
Billing
0.0 days
Created: Oct 29, 2025 Due: Dec 31, 2025 Completed: Nov 8, 2025 (53 days early)
📅
8.0 days Total Age
⏱️
8.0d in Ready for Scheduling Longest Stage
🔄
6 transitions Status Changes
⚠️
8.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00539207
URGENT!! - GCX WOs
Closed
GCX Advent 5G Nosecone Upgrade
Priority
Critical
Origin
Email
Reason
New Case
Contact
Allison Belyea
Owner
Kimberly Hardison
Created
Oct 29, 2025
Work Orders from this Case (24)
WO-01311841 10-Invoiced
Upgrade • Luis Iser
Created: Oct 29, 2025 • Closed: Oct 31, 2025
WO-01311843 10-Invoiced
Upgrade • Luis Iser
Created: Oct 29, 2025 • Closed: Oct 31, 2025
WO-01311844 Invoiced
Upgrade • Luis Iser
Created: Oct 29, 2025 • Closed: Oct 31, 2025
WO-01311845 Invoiced
Upgrade • Luis Iser
Created: Oct 29, 2025 • Closed: Oct 31, 2025
WO-01311846 Invoiced
Upgrade • Luis Iser
Created: Oct 29, 2025 • Closed: Oct 31, 2025
WO-01311847 10-Invoiced
Upgrade • Luis Iser
Created: Oct 29, 2025 • Closed: Oct 31, 2025
WO-01311848 Invoiced
Upgrade • Derick Velazquez
Created: Oct 29, 2025 • Closed: Jan 18, 2026
WO-01311850 Invoiced
Upgrade • Luis Iser
Created: Oct 29, 2025 • Closed: Oct 31, 2025
WO-01311851 Invoiced
Upgrade • Luis Iser
Created: Oct 29, 2025 • Closed: Oct 31, 2025
WO-01311852 Invoiced
Upgrade • Derick Velazquez
Created: Oct 29, 2025 • Closed: Nov 8, 2025
WO-01311853 (current) Invoiced
Upgrade • Derick Velazquez
Created: Oct 29, 2025 • Closed: Nov 8, 2025
WO-01311854 Invoiced
Upgrade • Konstantin Barskiy
Created: Oct 29, 2025 • Closed: Nov 12, 2025
WO-01311855 Invoiced
Upgrade • Derick Velazquez
Created: Oct 29, 2025 • Closed: Nov 8, 2025
WO-01311856 Invoiced
Upgrade • Derick Velazquez
Created: Oct 29, 2025 • Closed: Nov 8, 2025
WO-01311857 Invoiced
Upgrade • Derick Velazquez
Created: Oct 29, 2025 • Closed: Nov 8, 2025
WO-01311858 Invoiced
Upgrade • Konstantin Barskiy
Created: Oct 29, 2025 • Closed: Nov 12, 2025
WO-01311859 Canceled
Upgrade
Created: Oct 29, 2025
WO-01311860 Invoiced
Upgrade • Konstantin Barskiy
Created: Oct 29, 2025 • Closed: Nov 12, 2025
WO-01311861 Invoiced
Upgrade • Konstantin Barskiy
Created: Oct 29, 2025 • Closed: Nov 12, 2025
WO-01311862 Invoiced
Upgrade • Konstantin Barskiy
Created: Oct 29, 2025 • Closed: Nov 12, 2025
WO-01311863 Invoiced
Upgrade • Konstantin Barskiy
Created: Oct 29, 2025 • Closed: Nov 12, 2025
WO-01311864 Invoiced
Upgrade • Konstantin Barskiy
Created: Oct 29, 2025 • Closed: Nov 12, 2025
WO-01311865 Invoiced
Upgrade • Konstantin Barskiy
Created: Oct 29, 2025 • Closed: Nov 12, 2025
WO-01311866 Canceled
Upgrade
Created: Oct 29, 2025
Completed with minor delays
Invoiced • 126 days old
🚨
Primary Delay 8.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 8.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
8.0d / 1.0d SLA
Scheduled
0.8d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GCX Advent 5G Nosecone Upgrade needed.
🔍 Technician Findings
GCX Advent 5G Nosecone Upgrade needed.
⚠️ Problem Description
GCX Advent 5G Nosecone Upgrade 10 of 23
📄 Description
Jaco EVO Series Medical Carts

Timeline

📞
Case Linked Oct 29, 10:35 AM
Case Number: 00539207
Subject: URGENT!! - GCX WOs
Status: Closed
📋
▶
2 Work Order Created Oct 29, 11:04 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 8.0 business days
👷
▶
3 Technician Assigned Nov 7, 12:38 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 9d 2h, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-11-07T13:00:00.000+0000
⏱️
Labor Added Nov 8, 11:07 AM
Type: Labor
Status: Open
Qty: 0.25
✔️
Status: Completed by Derick Velazquez Nov 8, 11:14 AM
From: Scheduled
To: Completed
Duration in Previous: 22h 36m
🏁
Status: Closed by Derick Velazquez Nov 8, 11:35 AM
From: Completed
To: Closed
Duration in Previous: 20m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Nov 12, 4:56 PM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2m, 0m
🧾
Invoice Created Nov 13, 10:48 AM
Invoice Number: SM-246372

Bottlenecks

Ready for Scheduling
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00539207
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Upgrade
Branch
N/A
Technician
Derick Velazquez
Scheduled
Nov 7, 8:00 AM
Created
Oct 29, 11:04 AM
Invoice #
SM-246372

Work Details (1)

Name Type Status Qty Amount Date
WL-03001153 Labor Open 0.25 $0.00 Nov 8, 11:07 AM

Details