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WO-01324164 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 SOUTH MIAMI HOSPITAL — 6200 SW 73RD ST, SOUTH MIAMI, FL, 33143

Dec 5, 2025 → Dec 26, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (89 biz days early)
Active: 8 biz days
🕐 Clock stopped: Completed (Dec 17, 2025)
▶ Clock Running
Status: Created
Dec 5 → Dec 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Ready for Scheduling
Dec 5 → Dec 17, 2025
8 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 8 of ? biz days used
Created: Dec 5, 2025 Completed: Dec 17, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Dec 5 Created ▶ Running 0 0
Dec 5 → Dec 17 Ready for Scheduling ▶ Running 8 8
Dec 17 → Dec 17 Assigned ▶ Running 0 8
Dec 17 → Dec 17 Scheduled ▶ Running 0 8
Dispatch 0.0d
Coordinators 8.4d
Field Work 6.1d
Billing 4.8d
✓ SLA Met
Dispatch
0.0 days
Coordinators
8.4 days
Over SLA
Field Work
6.1 days
Over SLA
Billing
4.8 days
Over SLA
Created: Dec 5, 2025 Due: Apr 27, 2026 Completed: Dec 26, 2025 (122 days early)
📅
14.3 days Total Age
⏱️
8.3d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
15.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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Case #00549213
GE FMI 32097 - South Miami
Closed
MI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Mark Walters
Owner
Kimberly Hardison
Created
Dec 5, 2025
Work Orders from this Case (43)
WO-01324154 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 26, 2025
WO-01324155 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Jan 30, 2026
WO-01324156 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 10, 2025
WO-01324157 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 29, 2025
WO-01324158 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 11, 2025
WO-01324159 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 11, 2025
WO-01324160 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 11, 2025
WO-01324161 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 18, 2025
WO-01324162 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 18, 2025
WO-01324164 (current) Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 26, 2025
WO-01324165 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 26, 2025
WO-01324166 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 11, 2025
WO-01324167 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 12, 2025
WO-01324168 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 11, 2025
WO-01324169 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 11, 2025
WO-01324170 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 10, 2025
WO-01324171 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Jan 30, 2026
WO-01324172 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 26, 2025
WO-01324173 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 11, 2025
WO-01324174 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 10, 2025
WO-01324175 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 18, 2025
WO-01324176 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 11, 2025
WO-01324178 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Jan 30, 2026
WO-01324179 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 26, 2025
WO-01324181 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 26, 2025
WO-01324182 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 11, 2025
WO-01324183 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 11, 2025
WO-01324184 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 10, 2025
WO-01324186 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Jan 8, 2026
WO-01324187 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 10, 2025
WO-01324188 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 17, 2025
WO-01324189 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 17, 2025
WO-01324190 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Jan 30, 2026
WO-01324191 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 10, 2025
WO-01324193 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Jan 30, 2026
WO-01324194 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 11, 2025
WO-01324195 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 26, 2025
WO-01324196 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Jan 8, 2026
WO-01324197 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 17, 2025
WO-01324198 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 17, 2025
WO-01324199 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 10, 2025
WO-01324200 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 26, 2025
WO-01324201 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 10, 2025
Completed with significant delays
Invoiced • 89 days old
🚨
Primary Delay 8.3 days stuck in "Ready for Scheduling"
⏱️
Total Delay 15.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
8.3d / 1.0d SLA
Scheduled
0.1d / 2.0d SLA
Completed
6.1d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
4.8d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/29/2025 SRobinson- Created follow up WO for the remaining. (WO-01328199)

12/17/2025 MNewman - dispatching to Luis per request

🔧 Work Performed
FMI 32097 Not Completed – Device requires repair prior to FMI completion, escalated to GEHC
🔍 Technician Findings
FMI 32097 Not Completed – Device requires repair prior to FMI completion, escalated to GEHC
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Dec 5, 10:34 AM
Case Number: 00549213
Subject: GE FMI 32097 - South Miami
Status: Closed
📋
▶
2 Work Order Created Dec 5, 4:23 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 9.0 business days
👷
▶
3 Technician Assigned Dec 17, 5:29 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Mandy Newman
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 12d 1h, 0m
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-12-17T13:00:00.000+0000
⏱️
▶
2 2x Labor Added Dec 17, 6:15 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Luis Iser
From: Scheduled
To: Completed
Duration in Previous: 46m
⚠️ 6.7 business days
🏁
Status: Closed by Luis Iser Dec 26, 5:22 PM
From: Completed
To: Closed
Duration in Previous: 8d 23h
⏳ 1.8 business days
⏱️
▶
2 Labor Added Dec 29, 12:26 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 2d 19h
💵
Status: Billing Review by Timothy Amburgey Dec 30, 10:23 AM
From: Ready to Bill
To: Billing Review
Duration in Previous: 21h 53m
📄
Status: Ready to Bill by Timothy Amburgey Dec 30, 10:34 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 10m
⏳ 3.0 business days
📨
▶
2 Status: Invoice Pending Jan 2, 4:28 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Jan 2, 5:24 PM
Invoice Number: SM-250429

Bottlenecks

Ready for Scheduling
Duration: 8.3 business days (threshold: 1.0 business days)
Exceeded by 7.3 business days
Completed
Duration: 6.1 business days (threshold: 1.0 business days)
Exceeded by 5.1 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.6 business hours
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.5 business hours
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00549213
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Luis Iser
Scheduled
Dec 17, 8:00 AM
Created
Dec 5, 4:23 PM
Invoice #
SM-250429

Work Details (3)

Name Type Status Qty Amount Date
WL-03041159 Labor Open 0.5 $0.00 Dec 17, 6:15 PM
WL-03041160 Labor Open 2 $0.00 Dec 17, 6:15 PM
WL-03048929 Labor Open 0.016666666666667 $38.00 Dec 29, 12:26 PM

Details