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← WO Overview

WO-01324171 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 SOUTH MIAMI HOSPITAL — 6200 SW 73RD ST, SOUTH MIAMI, FL, 33143

Dec 5, 2025 → Jan 30, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (60 biz days early)
Active: 30 biz days
Paused: 7 biz days
🕐 Clock stopped: Completed (Jan 30, 2026)
▶ Clock Running
Status: Created
Dec 5 → Dec 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
12d
▶ Clock Running
Status: Ready for Scheduling
Dec 5 → Dec 23, 2025
12 business days (counted)
Running total: 12 of ? biz days used
⏸7d
⏸ Clock Paused
Status: Ready for Release
Dec 23 → Jan 5, 2026
7 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 5 → Jan 5, 2026
0 business days (counted)
Running total: 12 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Jan 5 → Jan 14, 2026
7 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Completed
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 19 of ? biz days used
11d
▶ Clock Running
Status: Reschedule
Jan 14 → Jan 30, 2026
11 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 30 → Jan 30, 2026
0 business days (counted)
Running total: 30 of ? biz days used
Created: Dec 5, 2025 Completed: Jan 30, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Dec 5 Created ▶ Running 0 0
Dec 5 → Dec 23 Ready for Scheduling ▶ Running 12 12
Dec 23 → Jan 5 Ready for Release ⏸ Paused 7 —
Jan 5 → Jan 5 Assigned ▶ Running 0 12
Jan 5 → Jan 14 Scheduled ▶ Running 7 19
Jan 14 → Jan 14 Completed ▶ Running 0 19
Jan 14 → Jan 30 Reschedule ▶ Running 11 30
Jan 30 → Jan 30 Scheduled ▶ Running 0 30
Dispatch 0.0d
Holding 7.4d (excluded)
Coordinators 31.9d
Billing 3.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
7.4 days
Coordinators
31.9 days
Over SLA
Billing
3.0 days
Over SLA
Created: Dec 5, 2025 Due: Apr 27, 2026 Completed: Jan 30, 2026 (87 days early)
📅
37.3 days Total Age
⏱️
12.3d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
28.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Jan 14, 2026
Visit 2 Jan 30, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00549213
GE FMI 32097 - South Miami
Closed
MI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Mark Walters
Owner
Kimberly Hardison
Created
Dec 5, 2025
Work Orders from this Case (43)
WO-01324154 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 26, 2025
WO-01324155 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Jan 30, 2026
WO-01324156 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 10, 2025
WO-01324157 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 29, 2025
WO-01324158 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 11, 2025
WO-01324159 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 11, 2025
WO-01324160 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 11, 2025
WO-01324161 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 18, 2025
WO-01324162 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 18, 2025
WO-01324164 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 26, 2025
WO-01324165 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 26, 2025
WO-01324166 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 11, 2025
WO-01324167 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 12, 2025
WO-01324168 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 11, 2025
WO-01324169 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 11, 2025
WO-01324170 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 10, 2025
WO-01324171 (current) Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Jan 30, 2026
WO-01324172 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 26, 2025
WO-01324173 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 11, 2025
WO-01324174 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 10, 2025
WO-01324175 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 18, 2025
WO-01324176 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 11, 2025
WO-01324178 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Jan 30, 2026
WO-01324179 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 26, 2025
WO-01324181 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 26, 2025
WO-01324182 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 11, 2025
WO-01324183 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 11, 2025
WO-01324184 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 10, 2025
WO-01324186 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Jan 8, 2026
WO-01324187 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 10, 2025
WO-01324188 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 17, 2025
WO-01324189 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 17, 2025
WO-01324190 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Jan 30, 2026
WO-01324191 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 10, 2025
WO-01324193 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Jan 30, 2026
WO-01324194 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 11, 2025
WO-01324195 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 26, 2025
WO-01324196 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Jan 8, 2026
WO-01324197 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 17, 2025
WO-01324198 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 17, 2025
WO-01324199 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 10, 2025
WO-01324200 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 26, 2025
WO-01324201 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 10, 2025
Completed with significant delays
Invoiced • 89 days old
🚨
Primary Delay 12.3 days stuck in "Ready for Scheduling"
⏱️
Total Delay 28.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
12.3d / 1.0d SLA
Ready for Release
7.4d
Scheduled
8.5d / 2.0d SLA
Reschedule
11.1d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
01/05/2026 ALuman - dispatch to Luis Iser to go onsite Tuesday 1/6. Luis has been in contact w/ POC Mark Walters about onsite visit 01/14/2026 LIser- Device was not made available at the time of my visit. Will return once rescheduled.
🔧 Work Performed
FMI 32097 Not Required – Device Location is Unknown
🔍 Technician Findings
FMI 32097 Not Required – Device Location is Unknown
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Dec 5, 10:34 AM
Case Number: 00549213
Subject: GE FMI 32097 - South Miami
Status: Closed
📋
▶
2 Work Order Created Dec 5, 4:26 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 12.9 business days
✅
Status: Ready for Release by Erin Martin Dec 23, 3:28 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 17d 23h
⚠️ 8.0 business days
👷
▶
3 Technician Assigned Jan 5, 11:05 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Ashley Luman
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 12d 19h, 0m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2026-01-06T13:00:00.000+0000
⏳ 4.0 business days
📅
▶
2 Dispatch Scheduled Jan 8, 2:55 PM
Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Luis Iser
Scheduled For: 2026-01-13T13:00:00.000+0000
📅
Dispatch Scheduled by Ashley Luman Jan 9, 11:22 AM
Scheduled For: 2026-01-15T13:00:00.000+0000
📅
Dispatch Scheduled by Ashley Luman Jan 9, 3:06 PM
Scheduled For: 2026-01-14T13:00:00.000+0000
⏳ 4.0 business days
⏱️
▶
2 Labor Added Jan 14, 6:08 PM
Labor Added → Status: Completed
✔️
Status: Completed by Luis Iser
From: Scheduled, Completed
To: Completed, Reschedule
Duration in Previous: 9d 7h, 0m
🚨 11.7 business days
📅
▶
2 Dispatch Scheduled Jan 30, 3:01 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Ashley Luman
From: Reschedule
To: Scheduled
Duration in Previous: 15d 20h
⏱️
▶
2 Labor Added Jan 30, 6:53 PM
Labor Added → Status: Completed
✔️
Status: Completed by Luis Iser
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 3h 54m, 0m
⏳ 1.6 business days
⏱️
Labor Added Feb 2, 9:31 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Feb 2, 9:36 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 14h
⏳ 3.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 4:22 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2d 6h
💰
▶
2 Status: Invoiced Feb 4, 4:44 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-252988

Bottlenecks

Ready for Scheduling
Duration: 12.3 business days (threshold: 1.0 business days)
Exceeded by 11.3 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Reschedule
Duration: 11.1 business days (threshold: 2.0 business days)
Exceeded by 9.1 business days
Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.1 business hours
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00549213
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Luis Iser
Scheduled
Jan 30, 12:00 PM
Created
Dec 5, 4:26 PM
Invoice #
SM-252988

Work Details (3)

Name Type Status Qty Amount Date
WL-03065294 Labor Open 0.75 $0.00 Jan 14, 6:08 PM
WL-03085887 Labor Open 0.25 $100.00 Jan 30, 6:53 PM
WL-03087652 Labor Open 0.016666666666667 $38.00 Feb 2, 9:31 AM

Details