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WO-01324179 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 SOUTH MIAMI HOSPITAL — 6200 SW 73RD ST, SOUTH MIAMI, FL, 33143

Dec 5, 2025 → Dec 26, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (83 biz days early)
Active: 14 biz days
🕐 Clock stopped: Completed (Dec 26, 2025)
▶ Clock Running
Status: Created
Dec 5 → Dec 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Dec 5 → Dec 10, 2025
3 business days (counted)
Running total: 3 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Dec 10 → Dec 19, 2025
7 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Entered
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 10 of ? biz days used
4d
▶ Clock Running
Status: Ready for Scheduling
Dec 19 → Dec 26, 2025
4 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 14 of ? biz days used
Created: Dec 5, 2025 Completed: Dec 26, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 5 → Dec 5 Created ▶ Running 0 0
Dec 5 → Dec 10 Ready for Scheduling ▶ Running 3 3
Dec 10 → Dec 19 Scheduled ▶ Running 7 10
Dec 19 → Dec 19 Entered ▶ Running 0 10
Dec 19 → Dec 26 Ready for Scheduling ▶ Running 4 14
Dec 26 → Dec 26 Assigned ▶ Running 0 14
Dec 26 → Dec 26 Scheduled ▶ Running 0 14
Dispatch 0.0d
Coordinators 15.7d
Billing 3.8d
✓ SLA Met
Dispatch
0.0 days
Coordinators
15.7 days
Over SLA
Billing
3.8 days
Over SLA
Created: Dec 5, 2025 Due: Apr 27, 2026 Completed: Dec 26, 2025 (122 days early)
📅
14.3 days Total Age
⏱️
7.9d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
14.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00549213
GE FMI 32097 - South Miami
Closed
MI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Mark Walters
Owner
Kimberly Hardison
Created
Dec 5, 2025
Work Orders from this Case (43)
WO-01324154 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 26, 2025
WO-01324155 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Jan 30, 2026
WO-01324156 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 10, 2025
WO-01324157 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 29, 2025
WO-01324158 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 11, 2025
WO-01324159 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 11, 2025
WO-01324160 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 11, 2025
WO-01324161 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 18, 2025
WO-01324162 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 18, 2025
WO-01324164 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 26, 2025
WO-01324165 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 26, 2025
WO-01324166 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 11, 2025
WO-01324167 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 12, 2025
WO-01324168 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 11, 2025
WO-01324169 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 11, 2025
WO-01324170 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 10, 2025
WO-01324171 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Jan 30, 2026
WO-01324172 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 26, 2025
WO-01324173 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 11, 2025
WO-01324174 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 10, 2025
WO-01324175 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 18, 2025
WO-01324176 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 11, 2025
WO-01324178 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Jan 30, 2026
WO-01324179 (current) Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 26, 2025
WO-01324181 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 26, 2025
WO-01324182 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 11, 2025
WO-01324183 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 11, 2025
WO-01324184 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 10, 2025
WO-01324186 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Jan 8, 2026
WO-01324187 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 10, 2025
WO-01324188 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 17, 2025
WO-01324189 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 17, 2025
WO-01324190 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Jan 30, 2026
WO-01324191 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 10, 2025
WO-01324193 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Jan 30, 2026
WO-01324194 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 11, 2025
WO-01324195 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 26, 2025
WO-01324196 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Jan 8, 2026
WO-01324197 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 17, 2025
WO-01324198 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 17, 2025
WO-01324199 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 10, 2025
WO-01324200 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 26, 2025
WO-01324201 Invoiced
FCO • Luis Iser
Created: Dec 5, 2025 • Closed: Dec 10, 2025
Completed with significant delays
Invoiced • 89 days old
🚨
Primary Delay 7.9 days stuck in "Scheduled"
⏱️
Total Delay 14.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
7.7d / 1.0d SLA
Scheduled
8.0d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
3.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/19/2025 ALuman - removed from Luis' queue. Unit was unavailable while onsite. Will return early Jan to resume FMI

🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
12/26/2025 LIser- FMI32097 implemented.
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Dec 5, 10:34 AM
Case Number: 00549213
Subject: GE FMI 32097 - South Miami
Status: Closed
📋
▶
2 Work Order Created Dec 5, 4:33 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.9 business days
👷
▶
3 Technician Assigned Dec 10, 12:08 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-12-11T05:00:00.000+0000, 2025-12-11T00:00:00.000+0000, 2025-12-10T13:00:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 4d 19h
⏳ 2.0 business days
📅
Dispatch Scheduled by Luis Iser Dec 11, 5:21 PM
Scheduled For: 2025-12-11T13:00:00.000+0000
⏳ 2.8 business days
📅
Dispatch Scheduled by Luis Iser Dec 15, 8:51 PM
Scheduled For: 2025-12-19T13:00:00.000+0000
⏳ 4.4 business days
🆕
▶
2 Status: Entered Dec 19, 3:45 PM
Status: Entered → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Ashley Luman
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
⚠️ 5.0 business days
👷
▶
4 Technician Assigned Dec 26, 2:03 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Mandy Newman
From: Ready for Scheduling
To: Assigned
Duration in Previous: 6d 22h
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-12-26T13:00:00.000+0000
🗓️
Status: Scheduled by Mandy Newman
From: Assigned
To: Scheduled
Duration in Previous: 1m
⏱️
▶
2 Labor Added Dec 26, 2:53 PM
Labor Added → Status: Completed
✔️
Status: Completed by Luis Iser
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 52m, 0m
⏳ 2.0 business days
⏱️
Labor Added Dec 29, 12:24 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Dec 29, 12:30 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 21h
⏳ 4.0 business days
📨
▶
2 Status: Invoice Pending Jan 2, 4:28 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Jan 2, 5:24 PM
Invoice Number: SM-250429

Bottlenecks

Ready for Scheduling
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days
Scheduled
Duration: 7.9 business days (threshold: 2.0 business days)
Exceeded by 5.9 business days
Ready for Scheduling
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours
Ready to Bill
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days

🔗 Related Artifacts

📞
Case 00549213
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Luis Iser
Scheduled
Dec 26, 8:00 AM
Created
Dec 5, 4:33 PM
Invoice #
SM-250429

Work Details (2)

Name Type Status Qty Amount Date
WL-03048118 Labor Open 1 $100.00 Dec 26, 2:53 PM
WL-03048923 Labor Open 0.016666666666667 $38.00 Dec 29, 12:24 PM

Details