MI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Primary Delay12.3 days stuck in "Ready for Scheduling"
⏱️
Total Delay14.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
12.3d / 1.0d SLA
Ready for Release
2.4d
Assigned
0.0d / 0.5d SLA
Scheduled
0.1d / 2.0d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
3.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
🔍Technician Findings
12/26/2025 LIser- FMI32097 implemented.
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞Call Description
FMI 32097
📅
WO-01324165 - FCO - Giraffe OmniBed Carestation - SOUTH MIAMI, - SOUTH MIAMI HOSPITAL
Dec 26, 2025 8:00am – 5:00pm
Work Order: WO-01324165
Account: GE Healthcare FMI
Customer Case Number: 1-556670064121
Location: SOUTH MIAMI HOSPITAL
Address: 6200 SW 73RD ST, SOUTH MIAMI,, FL 33143
Manufacturer: GE Healthcare
Model #: Giraffe OmniBed Carestation
Serial #: TAB24190030SA
Contact Name: Mark Walters
Contact Phone: D
JPG
TAB24190030SA_Doors
Dec 26, 2025
JPG
TAB24190030SA_Screw
Dec 26, 2025
JPG
TAB24190030SA_Product Label Pic
Dec 26, 2025
Timeline
📞
Case Linked Dec 5, 10:34 AM
Case Number:00549213
Subject:GE FMI 32097 - South Miami
Status:Closed
📋
▶
2
Work Order Created Dec 5, 4:23 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
🚨13.0 business days
✅
Status: Ready for Release by Erin MartinDec 23, 3:28 PM
From:Ready for Scheduling
To:Ready for Release
Duration in Previous:17d 23h
⏳3.0 business days
👷
▶
2
Technician Assigned Dec 26, 2:01 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mandy Newman
From:Ready for Release
To:Assigned
Duration in Previous:2d 22h
🗓️
▶
2
Status: Scheduled Dec 26, 2:06 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Mandy Newman
Scheduled For:2025-12-26T13:00:00.000+0000
⏱️
Labor Added Dec 26, 2:30 PM
Type:Labor
Status:Open
Qty:1
✔️
Status: Completed by Luis IserDec 26, 2:40 PM
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:33m, 0m
⏳2.0 business days
⏱️
▶
2
Labor Added Dec 29, 12:26 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Closed
To:Ready to Bill
Duration in Previous:2d 21h
⏳4.0 business days
📨
▶
2
Status: Invoice Pending Jan 2, 4:28 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created Jan 2, 5:24 PM
Invoice Number:SM-250429
Bottlenecks
Ready for Scheduling
Duration: 12.3 business days (threshold: 1.0 business days)
Exceeded by 11.3 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours
Ready to Bill
Duration: 3.8 business days (threshold: 1.0 business days)