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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324654 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 UNIVERSITY OF VIRGINIA HEALTH SYSTEM — 1215 LEE ST, CHARLOTTESVILLE VA, 22908

Dec 9, 2025 → Feb 7, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (56 biz days early)
Active: 24 biz days
Paused: 15 biz days
🕐 Clock stopped: Completed (Feb 5, 2026)
4d
▶ Clock Running
Status: Created
Dec 9 → Dec 15, 2025
4 business days (counted)
Running total: 4 of ? biz days used
⏸15d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Jan 7, 2026
15 business days (not counted)
8d
▶ Clock Running
Status: Scheduled
Jan 7 → Jan 20, 2026
8 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 20 → Jan 22, 2026
2 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 22 → Jan 26, 2026
2 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Entered
Jan 26 → Jan 27, 2026
1 business day (counted)
Running total: 17 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 27 → Jan 28, 2026
1 business day (counted)
Running total: 18 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Jan 28 → Feb 5, 2026
6 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 5 → Feb 5, 2026
0 business days (counted)
Running total: 24 of ? biz days used
Created: Dec 9, 2025 Completed: Feb 5, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Dec 9 → Dec 15 Created ▶ Running 4 4
Dec 15 → Jan 7 Ready for Release ⏸ Paused 15 —
Jan 7 → Jan 20 Scheduled ▶ Running 8 12
Jan 20 → Jan 22 Ready for Scheduling ▶ Running 2 14
Jan 22 → Jan 26 Scheduled ▶ Running 2 16
Jan 26 → Jan 27 Entered ▶ Running 1 17
Jan 27 → Jan 28 Assigned ▶ Running 1 18
Jan 28 → Feb 5 Scheduled ▶ Running 6 24
Feb 5 → Feb 5 Tech On Site ▶ Running 0 24
Dispatch 5.4d
Holding 15.8d (excluded)
Coordinators 23.2d
Field Work 2.0d
✓ SLA Met
Dispatch
5.4 days
Over SLA
Holding (excluded from total)
15.8 days
Coordinators
23.2 days
Over SLA
Field Work
2.0 days
Over SLA
Created: Dec 9, 2025 Due: Apr 27, 2026 (53 days left)
📅
40.2 days Total Age
⏱️
15.8d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
25.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Ryan Lewis — scheduling delays attributed to technician, not coordinators
Visit 1 Feb 3, 2026
Visit 2 Feb 4, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00550250
GE FMI 32097 - UVA
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Matthew Frank
Owner
Jessica Sells
Created
Dec 9, 2025
Work Orders from this Case (25)
WO-01324654 (current) Ready to Bill
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Feb 7, 2026
WO-01324655 Ready for Scheduling
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324656 Assigned
FCO • Ryan Lewis
Created: Dec 9, 2025
WO-01324657 Invoiced
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Jan 17, 2026
WO-01324659 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324661 Ready to Bill
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Jan 31, 2026
WO-01324662 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324663 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324664 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324665 Ready to Bill
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Feb 7, 2026
WO-01324666 Invoiced
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Jan 17, 2026
WO-01324668 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324669 Assigned
FCO • Ryan Lewis
Created: Dec 9, 2025
WO-01324670 Assigned
FCO • Ryan Lewis
Created: Dec 9, 2025
WO-01324671 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324672 Invoiced
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Jan 31, 2026
WO-01324673 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324674 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324675 Assigned
FCO • Ryan Lewis
Created: Dec 9, 2025
WO-01324676 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324677 Assigned
FCO • Ryan Lewis
Created: Dec 9, 2025
WO-01324678 Ready to Bill
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Feb 7, 2026
WO-01324679 Invoiced
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Jan 17, 2026
WO-01324680 Assigned
FCO • Ryan Lewis
Created: Dec 9, 2025
WO-01324681 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
Behind Schedule - Needs Attention
Ready to Bill • 85 days old
🚨
Primary Delay 15.8 days stuck in "Ready for Release"
⏱️
Total Delay 25.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
5.4d / 0.5d SLA
Ready for Release
15.8d
Scheduled
19.0d / 2.0d SLA
Ready for Scheduling
2.2d / 1.0d SLA
Assigned
2.0d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
2.0d / 1.0d SLA
Closed
5.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes


02/05/2026 RFosbury Ryan L returned this week.

1/07/2026 RFosbury, called Matt Frank. Confirmed FSE onsite Jan 12th,13th, 14th

1/06/2026 RFosbury Called 434-465-0098 started to LVM but call disconnected. Sending FU email to uez6jg@uvahealth.org

🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
FMI STARTED
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Dec 9, 1:49 PM
Case Number: 00550250
Subject: GE FMI 32097 - UVA
Status: Closed
📋
Work Order Created Dec 9, 5:30 PM
Work Order: WO-01324654
Type: FCO
Priority: PC
⏳ 4.8 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:19 PM
From: Entered
To: Ready for Release
Duration in Previous: 5d 18h
🚨 16.0 business days
👷
▶
4 Technician Assigned Jan 7, 9:28 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-01-12T05:00:00.000+0000, 2026-01-12T00:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 22d 21h
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-01-12T13:00:00.000+0000
⏳ 3.0 business days
💵
Expenses Added Jan 9, 12:44 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 7.0 business days
📅
Status: Ready for Scheduling by Rich Fosbury Jan 20, 5:02 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 13d 7h
⏳ 2.9 business days
📅
▶
2 Dispatch Scheduled Jan 22, 11:12 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1d 18h
📅
Dispatch Scheduled by Rich Fosbury Jan 22, 11:20 AM
Scheduled For: 2026-02-09T13:00:00.000+0000
⏳ 3.0 business days
🆕
Status: Entered by Rich Fosbury Jan 26, 5:20 PM
From: Scheduled
To: Entered
Duration in Previous: 4d 6h
👷
▶
2 Technician Assigned Jan 27, 9:15 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rich Fosbury
From: Entered
To: Assigned
Duration in Previous: 15h 54m
⏳ 2.0 business days
📅
▶
2 Dispatch Scheduled Jan 28, 10:44 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Brandi Rodriguez
From: Assigned
To: Scheduled
Duration in Previous: 1d 1h
💵
Expenses Added Jan 28, 12:19 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 5.0 business days
📅
Dispatch Scheduled by Brandi Rodriguez Feb 3, 11:28 AM
Scheduled For: 2026-02-03T14:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Rich Fosbury Feb 5, 8:04 AM
Scheduled For: 2026-02-05T14:00:00.000+0000
🔧
▶
2 Status: Tech On Site Feb 5, 8:42 AM
Status: Tech On Site → 6x Labor Added
⏱️
6x Labor Added
Type: Labor, Expenses
Status: Open
Qty: 7, 0.5, 3, 1.5
✔️
Status: Completed by Ryan Lewis Feb 5, 8:51 AM
From: Tech On Site
To: Completed
Duration in Previous: 8m
🚗
Travel Added Feb 5, 7:22 PM
Type: Travel
Status: Open
Qty: 397
⏳ 1.6 business days
🏁
Status: Closed by Ryan Lewis Feb 7, 7:11 PM
From: Completed
To: Closed
Duration in Previous: 2d 10h
⚠️ 5.0 business days
⏱️
Labor Added Feb 13, 10:24 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Feb 13, 10:31 AM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 15h

Bottlenecks

Entered
Duration: 4.2 business days (threshold: 4.0 business hours)
Exceeded by 3.7 business days
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Ready for Scheduling
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 7.8 business hours
Entered
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.7 business hours
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Completed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

📞
Case 00550250
Closed

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Ryan Lewis
Scheduled
Feb 5, 9:00 AM
Created
Dec 9, 5:30 PM
Invoice #
N/A

Work Details (10)

Name Type Status Qty Amount Date
WL-03059543 Expenses Open 1 $0.00 Jan 9, 12:44 PM
WL-03081523 Expenses Open 1 $0.00 Jan 28, 12:19 PM
WL-03092534 Labor Open 7 $525.00 Feb 5, 8:45 AM
WL-03092535 Labor Open 0.5 $525.00 Feb 5, 8:45 AM
WL-03092536 Labor Open 3 $0.00 Feb 5, 8:45 AM
WL-03092537 Labor Open 1.5 $100.00 Feb 5, 8:45 AM
WL-03092538 Expenses Open 1 $0.00 Feb 5, 8:45 AM
WL-03092539 Expenses Open 1 $0.00 Feb 5, 8:45 AM
WL-03094160 Travel Open 397 $0.00 Feb 5, 7:22 PM
WL-03104757 Labor Open 0.016666666666667 $38.00 Feb 13, 10:24 AM

Details