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WO-01324668 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 UNIVERSITY OF VIRGINIA HEALTH SYSTEM — 1215 LEE ST, CHARLOTTESVILLE VA, 22908

Dec 9, 2025 → Jan 14, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (70 biz days early)
Active: 10 biz days
Paused: 15 biz days
🕐 Clock stopped: Completed (Jan 15, 2026)
4d
▶ Clock Running
Status: Created
Dec 9 → Dec 15, 2025
4 business days (counted)
Running total: 4 of ? biz days used
⏸15d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Jan 7, 2026
15 business days (not counted)
4d
▶ Clock Running
Status: Scheduled
Jan 7 → Jan 13, 2026
4 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 13 → Jan 15, 2026
2 business days (counted)
Running total: 10 of ? biz days used
Created: Dec 9, 2025 Completed: Jan 15, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 9 → Dec 15 Created ▶ Running 4 4
Dec 15 → Jan 7 Ready for Release ⏸ Paused 15 —
Jan 7 → Jan 13 Scheduled ▶ Running 4 8
Jan 13 → Jan 15 Tech On Site ▶ Running 2 10
Dispatch 4.2d
Holding 15.8d (excluded)
Coordinators 4.3d
Field Work 2.2d
Billing 13.0d
✓ SLA Met
Dispatch
4.2 days
Over SLA
Holding (excluded from total)
15.8 days
Coordinators
4.3 days
Over SLA
Field Work
2.2 days
Over SLA
Billing
13.0 days
Over SLA
Created: Dec 9, 2025 Due: Apr 27, 2026 Completed: Jan 15, 2026 (102 days early)
📅
24.3 days Total Age
⏱️
15.8d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
20.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
13 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00550250
GE FMI 32097 - UVA
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Matthew Frank
Owner
Jessica Sells
Created
Dec 9, 2025
Work Orders from this Case (25)
WO-01324654 Ready to Bill
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Feb 7, 2026
WO-01324655 Ready for Scheduling
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324656 Assigned
FCO • Ryan Lewis
Created: Dec 9, 2025
WO-01324657 Invoiced
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Jan 17, 2026
WO-01324659 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324661 Ready to Bill
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Jan 31, 2026
WO-01324662 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324663 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324664 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324665 Ready to Bill
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Feb 7, 2026
WO-01324666 Invoiced
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Jan 17, 2026
WO-01324668 (current) Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324669 Assigned
FCO • Ryan Lewis
Created: Dec 9, 2025
WO-01324670 Assigned
FCO • Ryan Lewis
Created: Dec 9, 2025
WO-01324671 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324672 Invoiced
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Jan 31, 2026
WO-01324673 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324674 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324675 Assigned
FCO • Ryan Lewis
Created: Dec 9, 2025
WO-01324676 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324677 Assigned
FCO • Ryan Lewis
Created: Dec 9, 2025
WO-01324678 Ready to Bill
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Feb 7, 2026
WO-01324679 Invoiced
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Jan 17, 2026
WO-01324680 Assigned
FCO • Ryan Lewis
Created: Dec 9, 2025
WO-01324681 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
Completed with significant delays
Invoiced • 85 days old
🚨
Primary Delay 15.8 days stuck in "Ready for Release"
⏱️
Total Delay 20.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
4.2d / 0.5d SLA
Ready for Release
15.8d
Scheduled
4.3d / 2.0d SLA
Tech On Site
2.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
13.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/07/2026 RFosbury, called Matt Frank. Confirmed FSE onsite Jan 12th,13th, 14th

1/06/2026 RFosbury Called 434-465-0098 started to LVM but call disconnected. Sending FU email to uez6jg@uvahealth.org

🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
INSPECTION OF HEATER DOOR SCREWS
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Dec 9, 1:49 PM
Case Number: 00550250
Subject: GE FMI 32097 - UVA
Status: Closed
📋
Work Order Created Dec 9, 5:44 PM
Work Order: WO-01324668
Type: FCO
Priority: PC
⏳ 4.8 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:19 PM
From: Entered
To: Ready for Release
Duration in Previous: 5d 18h
🚨 16.0 business days
👷
▶
3 Technician Assigned Jan 7, 9:31 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-01-12T05:00:00.000+0000, 2026-01-12T00:00:00.000+0000, 2026-01-12T13:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 22d 21h
⏳ 4.0 business days
🔧
Status: Tech On Site by Jeffrey Coles Jan 12, 9:32 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 12h
⏱️
3x Labor Added Jan 12, 9:50 PM
Type: Labor, Travel
Status: Open
Qty: 4, 235
🚗
Travel Added Jan 13, 12:12 PM
Type: Travel
Status: Open
Qty: 4
⏳ 2.0 business days
💵
6x Expenses Added Jan 14, 4:43 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Jan 14, 5:02 PM
Type: Labor
Status: Open
Qty: 1.5
🚗
▶
2 Travel Added Jan 14, 8:18 PM
Travel Added → Status: Completed
✔️
Status: Completed by Jeffrey Coles
From: Tech On Site
To: Completed
Duration in Previous: 1d 22h
🏁
Status: Closed by Jeffrey Coles Jan 14, 8:28 PM
From: Completed
To: Closed
Duration in Previous: 6m
⏳ 2.4 business days
⏱️
Labor Added Jan 16, 10:22 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Jan 16, 10:27 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 13h
🚨 13.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 4:27 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 19d 6h
🧾
▶
2 Invoice Created Feb 4, 4:44 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 16m

Bottlenecks

Entered
Duration: 4.2 business days (threshold: 4.0 business hours)
Exceeded by 3.7 business days
Scheduled
Duration: 4.3 business days (threshold: 2.0 business days)
Exceeded by 2.3 business days
Tech On Site
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 13.0 business days (threshold: 1.0 business days)
Exceeded by 12.0 business days

🔗 Related Artifacts

📞
Case 00550250
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Jeffrey Coles
Scheduled
Jan 12, 8:00 AM
Created
Dec 9, 5:44 PM
Invoice #
SM-252990

Work Details (13)

Name Type Status Qty Amount Date
WL-03062715 Labor Open 4 $525.00 Jan 12, 9:50 PM
WL-03062718 Travel Open 235 $0.00 Jan 12, 9:50 PM
WL-03062719 Travel Open 3 $0.00 Jan 12, 9:50 PM
WL-03063072 Travel Open 4 $0.00 Jan 13, 12:12 PM
WL-03065135 Expenses Open 1 $115.86 Jan 14, 4:43 PM
WL-03065136 Expenses Open 1 $0.00 Jan 14, 4:43 PM
WL-03065137 Expenses Open 1 $115.86 Jan 14, 4:43 PM
WL-03065138 Expenses Open 1 $0.00 Jan 14, 4:43 PM
WL-03065139 Expenses Open 1 $231.72 Jan 14, 4:43 PM
WL-03065140 Expenses Open 1 $0.00 Jan 14, 4:43 PM
WL-03065177 Labor Open 1.5 $100.00 Jan 14, 5:02 PM
WL-03065523 Travel Open 4 $0.00 Jan 14, 8:18 PM
WL-03067760 Labor Open 0.016666666666667 $38.00 Jan 16, 10:22 AM

Details