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WO-01324678 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 UNIVERSITY OF VIRGINIA HEALTH SYSTEM — 1215 LEE ST, CHARLOTTESVILLE VA, 22908

Dec 9, 2025 → Feb 7, 2026

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (55 biz days early)
Active: 25 biz days
Paused: 15 biz days
🕐 Clock stopped: Completed (Feb 7, 2026)
4d
▶ Clock Running
Status: Created
Dec 9 → Dec 15, 2025
4 business days (counted)
Running total: 4 of ? biz days used
⏸15d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Jan 7, 2026
15 business days (not counted)
8d
▶ Clock Running
Status: Scheduled
Jan 7 → Jan 20, 2026
8 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 20 → Jan 22, 2026
2 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 22 → Jan 26, 2026
2 business days (counted)
Running total: 16 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Jan 26 → Jan 26, 2026
0 business days (not counted)
▶ Clock Running
Status: Entered
Jan 26 → Jan 27, 2026
1 business day (counted)
Running total: 17 of ? biz days used
8d
▶ Clock Running
Status: Assigned
Jan 27 → Feb 6, 2026
8 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 6 → Feb 6, 2026
0 business days (counted)
Running total: 25 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 6 → Feb 7, 2026
0 business days (counted)
Running total: 25 of ? biz days used
Created: Dec 9, 2025 Completed: Feb 7, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Dec 9 → Dec 15 Created ▶ Running 4 4
Dec 15 → Jan 7 Ready for Release ⏸ Paused 15 —
Jan 7 → Jan 20 Scheduled ▶ Running 8 12
Jan 20 → Jan 22 Ready for Scheduling ▶ Running 2 14
Jan 22 → Jan 26 Scheduled ▶ Running 2 16
Jan 26 → Jan 26 Ready for Release ⏸ Paused 0 —
Jan 26 → Jan 27 Entered ▶ Running 1 17
Jan 27 → Feb 6 Assigned ▶ Running 8 25
Feb 6 → Feb 6 Scheduled ▶ Running 0 25
Feb 6 → Feb 7 Tech On Site ▶ Running 0 25
Dispatch 5.3d
Holding 15.8d (excluded)
Coordinators 23.2d
Field Work 1.0d
✓ SLA Met
Dispatch
5.3 days
Over SLA
Holding (excluded from total)
15.8 days
Coordinators
23.2 days
Over SLA
Field Work
1.0 days
Created: Dec 9, 2025 Due: Apr 27, 2026 (53 days left)
📅
40.1 days Total Age
⏱️
15.8d in Ready for Release Longest Stage
🔄
12 transitions Status Changes
⚠️
26.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00550250
GE FMI 32097 - UVA
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Matthew Frank
Owner
Jessica Sells
Created
Dec 9, 2025
Work Orders from this Case (25)
WO-01324654 Ready to Bill
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Feb 7, 2026
WO-01324655 Ready for Scheduling
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324656 Assigned
FCO • Ryan Lewis
Created: Dec 9, 2025
WO-01324657 Invoiced
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Jan 17, 2026
WO-01324659 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324661 Ready to Bill
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Jan 31, 2026
WO-01324662 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324663 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324664 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324665 Ready to Bill
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Feb 7, 2026
WO-01324666 Invoiced
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Jan 17, 2026
WO-01324668 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324669 Assigned
FCO • Ryan Lewis
Created: Dec 9, 2025
WO-01324670 Assigned
FCO • Ryan Lewis
Created: Dec 9, 2025
WO-01324671 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324672 Invoiced
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Jan 31, 2026
WO-01324673 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324674 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324675 Assigned
FCO • Ryan Lewis
Created: Dec 9, 2025
WO-01324676 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324677 Assigned
FCO • Ryan Lewis
Created: Dec 9, 2025
WO-01324678 (current) Ready to Bill
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Feb 7, 2026
WO-01324679 Invoiced
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Jan 17, 2026
WO-01324680 Assigned
FCO • Ryan Lewis
Created: Dec 9, 2025
WO-01324681 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
Behind Schedule - Needs Attention
Ready to Bill • 85 days old
🚨
Primary Delay 15.8 days stuck in "Ready for Release"
⏱️
Total Delay 26.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
5.3d / 0.5d SLA
Ready for Release
15.8d
Scheduled
12.0d / 2.0d SLA
Ready for Scheduling
2.2d / 1.0d SLA
Assigned
9.0d / 0.5d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
5.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes


02/06/2026 RFosbury dispatch to Ryan L

1/07/2026 RFosbury, called Matt Frank. Confirmed FSE onsite Jan 12th,13th, 14th

1/06/2026 RFosbury Called 434-465-0098 started to LVM but call disconnected. Sending FU email to uez6jg@uvahealth.org

🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
FMI STARTED
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Dec 9, 1:49 PM
Case Number: 00550250
Subject: GE FMI 32097 - UVA
Status: Closed
📋
Work Order Created Dec 9, 5:56 PM
Work Order: WO-01324678
Type: FCO
Priority: PC
⏳ 4.8 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:19 PM
From: Entered
To: Ready for Release
Duration in Previous: 5d 18h
🚨 16.0 business days
📅
▶
3 Dispatch Scheduled Jan 7, 10:12 AM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 22d 21h
👷
Technician Assigned by Rich Fosbury
Technician: Jeffrey Coles
⚠️ 9.0 business days
📅
Status: Ready for Scheduling by Rich Fosbury Jan 20, 5:04 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 13d 6h
⏳ 2.9 business days
📅
▶
2 Dispatch Scheduled Jan 22, 11:15 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1d 18h
📅
Dispatch Scheduled by Rich Fosbury Jan 22, 11:21 AM
Scheduled For: 2026-02-09T13:00:00.000+0000
⏳ 3.0 business days
✅
▶
2 Status: Ready for Release Jan 26, 5:18 PM
Status: Ready for Release → Status: Entered
🆕
Status: Entered by Rich Fosbury
From: Ready for Release
To: Entered
Duration in Previous: 3m
👷
▶
2 Technician Assigned Jan 27, 9:16 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rich Fosbury
From: Entered
To: Assigned
Duration in Previous: 15h 54m
⚠️ 9.0 business days
🗓️
▶
3 Status: Scheduled Feb 6, 8:05 AM
Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-06T05:00:00.000+0000, 2026-02-06T00:00:00.000+0000
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-06T13:00:00.000+0000
🔧
Status: Tech On Site by Ryan Lewis Feb 6, 8:21 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 15m
⏱️
▶
2 2x Labor Added Feb 6, 7:29 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Ryan Lewis
From: Tech On Site
To: Completed
Duration in Previous: 11h 8m
🏁
Status: Closed by Ryan Lewis Feb 7, 7:14 PM
From: Completed
To: Closed
Duration in Previous: 23h 45m
⚠️ 5.0 business days
⏱️
▶
2 Labor Added Feb 13, 10:48 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 5d 15h

Bottlenecks

Entered
Duration: 4.1 business days (threshold: 4.0 business hours)
Exceeded by 3.6 business days
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Ready for Scheduling
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 7.7 business hours
Entered
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.6 business hours
Assigned
Duration: 9.0 business days (threshold: 4.0 business hours)
Exceeded by 8.5 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

📞
Case 00550250
Closed

ℹ️ Work Order Details

Status
Ready to Bill
Priority
PC
Type
FCO
Branch
N/A
Technician
Ryan Lewis
Scheduled
Feb 6, 8:00 AM
Created
Dec 9, 5:56 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03096107 Labor Open 1 $525.00 Feb 6, 7:29 PM
WL-03096108 Labor Open 1 $100.00 Feb 6, 7:29 PM
WL-03104801 Labor Open 0.016666666666667 $38.00 Feb 13, 10:48 AM

Details