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WO-01324679 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 UNIVERSITY OF VIRGINIA HEALTH SYSTEM — 1215 LEE ST, CHARLOTTESVILLE VA, 22908

Dec 9, 2025 → Jan 17, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (70 biz days early)
Active: 10 biz days
Paused: 15 biz days
🕐 Clock stopped: Completed (Jan 15, 2026)
4d
▶ Clock Running
Status: Created
Dec 9 → Dec 15, 2025
4 business days (counted)
Running total: 4 of ? biz days used
⏸15d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Jan 7, 2026
15 business days (not counted)
▶ Clock Running
Status: Scheduled
Jan 7 → Jan 9, 2026
2 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Entered
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 6 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Jan 9 → Jan 13, 2026
2 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 13 → Jan 15, 2026
2 business days (counted)
Running total: 10 of ? biz days used
Created: Dec 9, 2025 Completed: Jan 15, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 9 → Dec 15 Created ▶ Running 4 4
Dec 15 → Jan 7 Ready for Release ⏸ Paused 15 —
Jan 7 → Jan 9 Scheduled ▶ Running 2 6
Jan 9 → Jan 9 Entered ▶ Running 0 6
Jan 9 → Jan 13 Scheduled ▶ Running 2 8
Jan 13 → Jan 15 Tech On Site ▶ Running 2 10
Dispatch 4.1d
Holding 15.8d (excluded)
Coordinators 5.9d
Field Work 4.2d
Billing 12.0d
✓ SLA Met
Dispatch
4.1 days
Over SLA
Holding (excluded from total)
15.8 days
Coordinators
5.9 days
Over SLA
Field Work
4.2 days
Over SLA
Billing
12.0 days
Over SLA
Created: Dec 9, 2025 Due: Apr 27, 2026 Completed: Jan 17, 2026 (100 days early)
📅
26.1 days Total Age
⏱️
15.8d in Ready for Release Longest Stage
🔄
10 transitions Status Changes
⚠️
18.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00550250
GE FMI 32097 - UVA
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Matthew Frank
Owner
Jessica Sells
Created
Dec 9, 2025
Work Orders from this Case (25)
WO-01324654 Ready to Bill
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Feb 7, 2026
WO-01324655 Ready for Scheduling
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324656 Assigned
FCO • Ryan Lewis
Created: Dec 9, 2025
WO-01324657 Invoiced
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Jan 17, 2026
WO-01324659 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324661 Ready to Bill
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Jan 31, 2026
WO-01324662 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324663 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324664 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324665 Ready to Bill
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Feb 7, 2026
WO-01324666 Invoiced
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Jan 17, 2026
WO-01324668 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324669 Assigned
FCO • Ryan Lewis
Created: Dec 9, 2025
WO-01324670 Assigned
FCO • Ryan Lewis
Created: Dec 9, 2025
WO-01324671 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324672 Invoiced
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Jan 31, 2026
WO-01324673 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324674 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324675 Assigned
FCO • Ryan Lewis
Created: Dec 9, 2025
WO-01324676 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324677 Assigned
FCO • Ryan Lewis
Created: Dec 9, 2025
WO-01324678 Ready to Bill
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Feb 7, 2026
WO-01324679 (current) Invoiced
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Jan 17, 2026
WO-01324680 Assigned
FCO • Ryan Lewis
Created: Dec 9, 2025
WO-01324681 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
Completed with significant delays
Invoiced • 85 days old
🚨
Primary Delay 15.8 days stuck in "Ready for Release"
⏱️
Total Delay 18.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
4.1d / 0.5d SLA
Ready for Release
15.8d
Scheduled
5.9d / 2.0d SLA
Tech On Site
2.2d / 1.0d SLA
Completed
1.9d / 1.0d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
12.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/07/2026 RFosbury, called Matt Frank. Confirmed FSE onsite Jan 12th,13th, 14th

1/06/2026 RFosbury Called 434-465-0098 started to LVM but call disconnected. Sending FU email to uez6jg@uvahealth.org

🔧 Work Performed
PPD forms for unavailable devices
🔍 Technician Findings
Devices listed on signed PPD not available
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Dec 9, 1:49 PM
Case Number: 00550250
Subject: GE FMI 32097 - UVA
Status: Closed
📋
Work Order Created Dec 9, 5:57 PM
Work Order: WO-01324679
Type: FCO
Priority: PC
⏳ 4.8 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:19 PM
From: Entered
To: Ready for Release
Duration in Previous: 5d 18h
🚨 16.0 business days
📅
▶
4 Dispatch Scheduled Jan 7, 9:50 AM
Dispatch Scheduled → Status: Scheduled → Technician Assigned → Dispatch Scheduled
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 22d 21h
👷
Technician Assigned by Rich Fosbury
Technician: Jeffrey Coles
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-01-12T05:00:00.000+0000, 2026-01-12T00:00:00.000+0000, 2026-01-12T13:00:00.000+0000
⏳ 3.0 business days
🆕
Status: Entered by Brandi Rodriguez Jan 9, 11:48 AM
From: Scheduled
To: Entered
Duration in Previous: 2d 1h
👷
▶
3 Technician Assigned Jan 9, 11:56 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-01-13T06:00:00.000+0000, 2026-01-13T18:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Entered
To: Scheduled
Duration in Previous: 7m
⏳ 3.0 business days
🔧
Status: Tech On Site by Ryan Lewis Jan 13, 5:05 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 5h
⏳ 2.9 business days
✔️
Status: Completed by Ryan Lewis Jan 15, 11:34 AM
From: Tech On Site
To: Completed
Duration in Previous: 1d 18h
⏳ 2.0 business days
🏁
Status: Closed by Ryan Lewis Jan 17, 1:34 PM
From: Completed
To: Closed
Duration in Previous: 2d 2h
⏳ 0.0 business days
⏱️
Labor Added Jan 19, 8:33 AM
Type: Labor
Status: Open
Qty: N/A
📄
Status: Ready to Bill by Timothy Amburgey Jan 19, 8:39 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 19h
🚨 12.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 4:27 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 16d 7h
🧾
▶
2 Invoice Created Feb 4, 4:44 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 16m

Bottlenecks

Entered
Duration: 4.1 business days (threshold: 4.0 business hours)
Exceeded by 3.6 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.1 business hours
Tech On Site
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Completed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.4 business hours
Ready to Bill
Duration: 12.0 business days (threshold: 1.0 business days)
Exceeded by 11.0 business days

🔗 Related Artifacts

📞
Case 00550250
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Ryan Lewis
Scheduled
Jan 13, 1:00 PM
Created
Dec 9, 5:57 PM
Invoice #
SM-252990

Work Details (1)

Name Type Status Qty Amount Date
WL-03070044 Labor Open - $38.00 Jan 19, 8:33 AM

Details