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WO-01324656 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 UNIVERSITY OF VIRGINIA HEALTH SYSTEM — 1215 LEE ST, CHARLOTTESVILLE VA, 22908

Dec 9, 2025 → Present

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
36 biz days remaining
Active: 43 biz days
Paused: 15 biz days
▶ Clock Running
Status: Created
Dec 9 → Dec 15, 2025
4 business days (counted)
Running total: 4 of ? biz days used
⏸15d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Jan 7, 2026
15 business days (not counted)
8d
▶ Clock Running
Status: Scheduled
Jan 7 → Jan 20, 2026
8 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 20 → Jan 22, 2026
2 business days (counted)
Running total: 14 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 22 → Jan 26, 2026
2 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Entered
Jan 26 → Jan 27, 2026
1 business day (counted)
Running total: 17 of ? biz days used
26d
▶ Clock Running
Status: Assigned
Jan 27 → Mar 5, 2026
26 business days (counted)
Running total: 43 of ? biz days used
Created: Dec 9, 2025 Today
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 9 → Dec 15 Created ▶ Running 4 4
Dec 15 → Jan 7 Ready for Release ⏸ Paused 15 —
Jan 7 → Jan 20 Scheduled ▶ Running 8 12
Jan 20 → Jan 22 Ready for Scheduling ▶ Running 2 14
Jan 22 → Jan 26 Scheduled ▶ Running 2 16
Jan 26 → Jan 27 Entered ▶ Running 1 17
Jan 27 → Mar 5 Assigned ▶ Running 26 43
Dispatch 5.4d
Holding 15.8d (excluded)
Coordinators 14.2d
On Track
Dispatch
5.4 days
Over SLA
Holding (excluded from total)
15.8 days
Coordinators
14.2 days
Over SLA
Created: Dec 9, 2025 Due: Apr 27, 2026 (53 days left)
📅
58.2 days Total Age
⏱️
15.8d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
13.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00550250
GE FMI 32097 - UVA
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Matthew Frank
Owner
Jessica Sells
Created
Dec 9, 2025
Work Orders from this Case (25)
WO-01324654 Ready to Bill
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Feb 7, 2026
WO-01324655 Ready for Scheduling
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324656 (current) Assigned
FCO • Ryan Lewis
Created: Dec 9, 2025
WO-01324657 Invoiced
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Jan 17, 2026
WO-01324659 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324661 Ready to Bill
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Jan 31, 2026
WO-01324662 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324663 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324664 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324665 Ready to Bill
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Feb 7, 2026
WO-01324666 Invoiced
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Jan 17, 2026
WO-01324668 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324669 Assigned
FCO • Ryan Lewis
Created: Dec 9, 2025
WO-01324670 Assigned
FCO • Ryan Lewis
Created: Dec 9, 2025
WO-01324671 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324672 Invoiced
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Jan 31, 2026
WO-01324673 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324674 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324675 Assigned
FCO • Ryan Lewis
Created: Dec 9, 2025
WO-01324676 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
WO-01324677 Assigned
FCO • Ryan Lewis
Created: Dec 9, 2025
WO-01324678 Ready to Bill
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Feb 7, 2026
WO-01324679 Invoiced
FCO • Ryan Lewis
Created: Dec 9, 2025 • Closed: Jan 17, 2026
WO-01324680 Assigned
FCO • Ryan Lewis
Created: Dec 9, 2025
WO-01324681 Invoiced
FCO • Jeffrey Coles
Created: Dec 9, 2025 • Closed: Jan 14, 2026
Behind Schedule - Needs Attention
Assigned • 85 days old
🚨
Primary Delay 15.8 days stuck in "Ready for Release"
⏱️
Total Delay 13.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
5.4d / 0.5d SLA
Ready for Release
15.8d
Scheduled
12.0d / 2.0d SLA
Ready for Scheduling
2.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes


1/07/2026 RFosbury, called Matt Frank. Confirmed FSE onsite Jan 12th,13th, 14th

1/06/2026 RFosbury Called 434-465-0098 started to LVM but call disconnected. Sending FU email to uez6jg@uvahealth.org

⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Dec 9, 1:49 PM
Case Number: 00550250
Subject: GE FMI 32097 - UVA
Status: Closed
📋
Work Order Created Dec 9, 5:34 PM
Work Order: WO-01324656
Type: FCO
Priority: PC
⏳ 4.8 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:19 PM
From: Entered
To: Ready for Release
Duration in Previous: 5d 18h
🚨 16.0 business days
📅
▶
3 Dispatch Scheduled Jan 7, 10:13 AM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 22d 21h
👷
Technician Assigned by Rich Fosbury
Technician: Jeffrey Coles
⚠️ 9.0 business days
📅
Status: Ready for Scheduling by Rich Fosbury Jan 20, 5:04 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 13d 6h
⏳ 2.9 business days
📅
▶
2 Dispatch Scheduled Jan 22, 11:16 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1d 18h
📅
Dispatch Scheduled by Rich Fosbury Jan 22, 11:22 AM
Scheduled For: 2026-02-09T13:00:00.000+0000
⏳ 3.0 business days
🆕
Status: Entered by Rich Fosbury Jan 26, 5:19 PM
From: Scheduled
To: Entered
Duration in Previous: 4d 6h
👷
▶
2 Technician Assigned Jan 27, 9:16 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rich Fosbury
From: Entered
To: Assigned
Duration in Previous: 15h 57m

Bottlenecks

Entered
Duration: 4.2 business days (threshold: 4.0 business hours)
Exceeded by 3.7 business days
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Ready for Scheduling
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 7.7 business hours
Entered
Duration: 1.2 business days (threshold: 4.0 business hours)
Exceeded by 5.7 business hours

🔗 Related Artifacts

📞
Case 00550250
Closed

ℹ️ Work Order Details

Status
Assigned
Priority
PC
Type
FCO
Branch
N/A
Technician
Ryan Lewis
Scheduled
N/A
Created
Dec 9, 5:34 PM
Invoice #
N/A

Details