FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
12/29/2025 EMartin rcvd email from Quoc Nguyen
Onsite Point of Contact Name: Quoc Nguyen
Onsite Point of Contact Phone #: 713-873-4308
Credentialing/Policies for Onsite Visit: Please come to Biomedical Engineering shop and check in every day.
sent reply advising FSE onsite 01/19/26 to start devices
12/23/2025 EMartin called 713-873-4372 / Mark Moore mark.moore@harrishealth.org went to cisco unity voice messaging system unable to leave VM called (713) 873-2555 / Mark Moore went straight to VM for biomed left VM sent follow up email for update on devices called 713-873-4308 / Quoc Nguyen left VM sent follow up email for update on devices quoc.nguyen@harrishealth.org 12/19/2025 MHamersley - called 713-873-4308, call went to Quoc Nguyen's VM/LM
🔧Work Performed
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
🔍Technician Findings
FMI implemented.
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞Call Description
FMI 32097
PDF
TAB23260010SA_Doors
Feb 20, 2026
PDF
TAB23260010SA_Product Label Pic
Feb 20, 2026
PDF
TAB23260010SA_Screws
Feb 20, 2026
Timeline
📞
Case Linked Dec 11, 1:59 PM
Case Number:00551027
Subject:GE FMI 32097 - Ben Taub
Status:Closed
📋
▶
2
Work Order Created Dec 11, 2:40 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⚠️7.0 business days
✅
Status: Ready for Release by Mary HamersleyDec 19, 1:08 PM
From:Ready for Scheduling
To:Ready for Release
Duration in Previous:7d 22h
⚠️6.0 business days
👷
▶
2
Technician Assigned Dec 29, 9:56 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Erin Martin
From:Ready for Release
To:Assigned
Duration in Previous:9d 20h
🚨37.0 business days
🔧
Status: Tech On Site by Marvin RivasFeb 20, 3:55 PM
From:Assigned
To:Tech On Site
Duration in Previous:53d 5h
⏱️
Labor Added Feb 20, 9:51 PM
Type:Labor
Status:Open
Qty:0.75
✔️
Status: Completed by Marvin RivasFeb 20, 10:08 PM
From:Tech On Site
To:Completed
Duration in Previous:6h 12m
🏁
Status: Closed by Marvin RivasFeb 20, 10:17 PM
From:Completed
To:Closed
Duration in Previous:8m
⏳2.2 business days
⏱️
Labor Added Feb 24, 9:22 AM
Type:Labor
Status:Open
Qty:0.016666666666667
📄
Status: Ready to Bill by Timothy AmburgeyFeb 24, 9:29 AM
From:Closed
To:Ready to Bill
Duration in Previous:3d 11h
Bottlenecks
Ready for Scheduling
Duration: 6.5 business days (threshold: 1.0 business days)
Exceeded by 5.5 business days
Assigned
Duration: 37.0 business days (threshold: 4.0 business hours)
Exceeded by 36.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)