FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
READ THE GE WOM PROCESS - GE FMI 32097 WOM Process - 3. Shoulder screw Engaged, Canopy door required replacement.
a. Select Repair Code Multi: 1M – Completed FMI 32097
b. Work Performed: (must be copied and pasted verbatim)
12/29/2025 EMartin rcvd email from Quoc Nguyen Onsite Point of Contact Name: Quoc Nguyen Onsite Point of Contact Phone #: 713-873-4308 Credentialing/Policies for Onsite Visit: Please come to Biomedical Engineering shop and check in every day. sent reply advising FSE onsite 01/19/26 to start devices 12/23/2025 EMartin called 713-873-4372 / Mark Moore mark.moore@harrishealth.org went to cisco unity voice messaging system unable to leave VM called (713) 873-2555 / Mark Moore went straight to VM for biomed left VM sent follow up email for update on devices called 713-873-4308 / Quoc Nguyen left VM sent follow up email for update on devices quoc.nguyen@harrishealth.org 12/19/2025 MHamersley - called 713-873-4308, call went to Quoc Nguyen's VM/LM
🔧Work Performed
Template Name: FMI32097_Code 1_part_replace.
Template Description: FMI32097_Code 1_part_replace.
Problem Found: FMI32097_Heater door replacement.
Action Taken: FMI 32097 completed. Inspected the Heater doors. Heater doors found to be damaged. Replaced both heater doors as per Service Manual Addendum (5971733) and screws tightened as per instructions.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
🔍Technician Findings
FMI implemented.
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞Call Description
FMI 32097
PDF
TAB23260016SA_Doors Pre FMI
Jan 24, 2026
PDF
TAB23260016SA_Screws
Jan 24, 2026
PDF
TAB23260016SA_Product Label Pic
Jan 24, 2026
PDF
TAB23260016SA_Screws Pre FMI
Jan 24, 2026
PDF
TAB23260016SA_Doors
Jan 24, 2026
Timeline
📞
Case Linked Dec 11, 1:59 PM
Case Number:00551027
Subject:GE FMI 32097 - Ben Taub
Status:Closed
📋
▶
2
Work Order Created Dec 11, 2:45 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⚠️7.0 business days
✅
Status: Ready for Release by Mary HamersleyDec 19, 1:08 PM
From:Ready for Scheduling
To:Ready for Release
Duration in Previous:7d 22h
⚠️6.0 business days
👷
▶
2
Technician Assigned Dec 29, 9:56 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Erin Martin
From:Ready for Release
To:Assigned
Duration in Previous:9d 20h
🚨18.0 business days
🔧
Status: Tech On Site by Marvin RivasJan 23, 11:34 AM
From:Assigned
To:Tech On Site
Duration in Previous:25d 1h
⏳1.0 business days
⏱️
Labor Added Jan 24, 4:34 PM
Type:Labor
Status:Open
Qty:2
✔️
Status: Completed by Marvin RivasJan 24, 4:50 PM
From:Tech On Site
To:Completed
Duration in Previous:1d 5h
🏁
Status: Closed by Marvin RivasJan 24, 4:57 PM
From:Completed
To:Closed
Duration in Previous:6m
⏳2.0 business days
⏱️
▶
2
Labor Added Jan 27, 3:35 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Closed
To:Ready to Bill
Duration in Previous:2d 22h
⚠️5.0 business days
💵
Status: Billing Review by Timothy AmburgeyFeb 2, 4:24 PM
From:Ready to Bill, Billing Review
To:Billing Review, WO Correction Needed
Duration in Previous:6d 0h, 0m
✔️
Status: Completed by Marvin RivasFeb 3, 1:26 PM
From:WO Correction Needed, Completed
To:Completed, Closed
Duration in Previous:21h 1m, 0m
📄
Status: Ready to Bill by Timothy AmburgeyFeb 4, 7:54 AM
From:Closed
To:Ready to Bill
Duration in Previous:18h 27m
⏳3.0 business days
💵
Status: Billing Review by Timothy AmburgeyFeb 6, 8:46 AM
From:Ready to Bill, Billing Review
To:Billing Review, Ready to Bill
Duration in Previous:2d 0h, 0m
⏳2.0 business days
💵
▶
2
Status: Billing Review Feb 9, 9:29 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Billing Review
To:Ready to Bill
Duration in Previous:3m
⏳2.0 business days
💵
Status: Billing Review by Timothy AmburgeyFeb 10, 11:46 AM
From:Ready to Bill, Billing Review
To:Billing Review, Ready to Bill
Duration in Previous:1d 2h, 0m
💵
Status: Billing Review by Timothy AmburgeyFeb 10, 3:30 PM
From:Ready to Bill, Billing Review
To:Billing Review, Ready to Bill
Duration in Previous:3h 43m, 0m
Bottlenecks
Ready for Scheduling
Duration: 6.5 business days (threshold: 1.0 business days)
Exceeded by 5.5 business days
Assigned
Duration: 18.0 business days (threshold: 4.0 business hours)
Exceeded by 17.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.6 business hours
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)