FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Primary Delay6.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay5.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
6.5d / 1.0d SLA
Ready for Release
5.7d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12/29/2025 EMartin rcvd email from Quoc Nguyen
Onsite Point of Contact Name: Quoc Nguyen
Onsite Point of Contact Phone #: 713-873-4308
Credentialing/Policies for Onsite Visit: Please come to Biomedical Engineering shop and check in every day.
sent reply advising FSE onsite 01/19/26 to start devices
12/23/2025 EMartin called 713-873-4372 / Mark Moore mark.moore@harrishealth.org went to cisco unity voice messaging system unable to leave VM called (713) 873-2555 / Mark Moore went straight to VM for biomed left VM sent follow up email for update on devices called 713-873-4308 / Quoc Nguyen left VM sent follow up email for update on devices quoc.nguyen@harrishealth.org 12/19/2025 MHamersley - called 713-873-4308, call went to Quoc Nguyen's VM/LM
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞Call Description
FMI 32097
Timeline
📞
Case Linked Dec 11, 1:59 PM
Case Number:00551027
Subject:GE FMI 32097 - Ben Taub
Status:Closed
📋
▶
2
Work Order Created Dec 11, 2:51 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⚠️7.0 business days
✅
Status: Ready for Release by Mary HamersleyDec 19, 1:08 PM
From:Ready for Scheduling
To:Ready for Release
Duration in Previous:7d 22h
⚠️6.0 business days
👷
▶
2
Technician Assigned Dec 29, 9:56 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Erin Martin
From:Ready for Release
To:Assigned
Duration in Previous:9d 20h
Bottlenecks
Ready for Scheduling
Duration: 6.5 business days (threshold: 1.0 business days)