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← WO Overview

WO-01327459 ↗ ServiceMax

MIDMARK • Cross-Training • PC

📍 Philip Krogstad Trunk Stock — 302 Ontelaunee Drive, Shoemakersville PA, 19555

Dec 19, 2025 → Jan 24, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 26, 2026
✓ SLA Met (1 biz days early)
Active: 22 biz days
🕐 Clock stopped: Completed (Jan 24, 2026)
▶ Clock Running
Status: Created
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Dec 19 → Dec 23, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 2 of ? biz days used
20d
▶ Clock Running
Status: Scheduled
Dec 23 → Jan 24, 2026
20 business days (counted)
Running total: 22 of ? biz days used
Created: Dec 19, 2025 Completed: Jan 24, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 19 → Dec 19 Created ▶ Running 0 0
Dec 19 → Dec 23 Ready for Scheduling ▶ Running 2 2
Dec 23 → Dec 23 Assigned ▶ Running 0 2
Dec 23 → Jan 24 Scheduled ▶ Running 20 22
Dispatch 0.0d
Coordinators 23.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
23.2 days
Over SLA
Created: Dec 19, 2025 Due: Jan 26, 2026 Completed: Jan 24, 2026 (2 days early)
📅
22.6 days Total Age
⏱️
20.5d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
21.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00553187
New Training Request
Closed
1x for CBTs in EMSAR U Ending 1/10/2026
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Dec 19, 2025
Work Orders from this Case (5)
WO-01327459 (current) Invoiced
Cross-Training • Pero Popovic
Created: Dec 19, 2025 • Closed: Jan 24, 2026
WO-01327486 Invoiced
Cross-Training • Pero Popovic
Created: Dec 19, 2025 • Closed: Jan 9, 2026
WO-01327487 Invoiced
Cross-Training • Pero Popovic
Created: Dec 19, 2025 • Closed: Jan 9, 2026
WO-01327488 Invoiced
Cross-Training • Pero Popovic
Created: Dec 19, 2025 • Closed: Jan 16, 2026
WO-01327489 Invoiced
Cross-Training • Pero Popovic
Created: Dec 19, 2025 • Closed: Jan 30, 2026
Completed with significant delays
Invoiced • 75 days old
🚨
Primary Delay 20.5 days stuck in "Scheduled"
⏱️
Total Delay 21.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.6d / 1.0d SLA
Scheduled
20.5d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Training Midmark
🔍 Technician Findings
training Midmark
⚠️ Problem Description
Course: Midmark Product Technician: Pero Popovic Start Date: 2026-01-27 Mentor: Philip Krogstad Notes: TR submitted based on PAF Q: Service Type (pm, repair, other)?: Q: Make / Model?: Q: Service Performed?: Q: Mentor?:

Timeline

📞
Case Linked Dec 19, 12:38 PM
Case Number: 00553187
Subject: New Training Request
Status: Closed
📋
▶
2 Work Order Created Dec 19, 1:54 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
⏳ 3.0 business days
👷
▶
3 Technician Assigned Dec 23, 2:40 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 4d 0h, 0m
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-01-19T13:00:00.000+0000
🚨 18.0 business days
⏱️
2x Labor Added Jan 20, 8:56 AM
Type: Labor, Travel
Status: Open
Qty: 2, 90
⏱️
3x Labor Added Jan 20, 7:47 PM
Type: Labor, Travel
Status: Open
Qty: 1, 0.58333333333333, 25
⏳ 3.5 business days
✔️
▶
2 Status: Completed Jan 23, 9:04 PM
Status: Completed → 2x Travel Added
🚗
2x Travel Added
Type: Travel
Status: Open
Qty: 70, 72
⏱️
Labor Added Jan 24, 12:05 PM
Type: Labor
Status: Open
Qty: 1.8333333333333
🏁
Status: Closed by Pero Popovic Jan 24, 12:22 PM
From: Completed
To: Closed
Duration in Previous: 15h 17m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Jan 27, 3:07 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-252367

Bottlenecks

Ready for Scheduling
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Scheduled
Duration: 20.5 business days (threshold: 2.0 business days)
Exceeded by 18.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00553187
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Pero Popovic
Scheduled
Jan 19, 8:00 AM
Created
Dec 19, 1:54 PM
Invoice #
SM-252367

Work Details (8)

Name Type Status Qty Amount Date
WL-03071362 Labor Open 2 $0.00 Jan 20, 8:56 AM
WL-03071363 Travel Open 90 $0.00 Jan 20, 8:56 AM
WL-03072538 Labor Open 1 $0.00 Jan 20, 7:47 PM
WL-03072539 Labor Open 0.58333333333333 $0.00 Jan 20, 7:47 PM
WL-03072540 Travel Open 25 $0.00 Jan 20, 7:47 PM
WL-03077543 Travel Open 70 $0.00 Jan 23, 9:08 PM
WL-03077544 Travel Open 72 $0.00 Jan 23, 9:08 PM
WL-03077880 Labor Open 1.8333333333333 $0.00 Jan 24, 12:05 PM

Details