Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327486 ↗ ServiceMax

MIDMARK • Cross-Training • PC

📍 Philip Krogstad Trunk Stock — 302 Ontelaunee Drive, Shoemakersville PA, 19555

Dec 19, 2025 → Jan 9, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 10, 2026
✓ SLA Met
Active: 13 biz days
🕐 Clock stopped: Completed (Jan 9, 2026)
▶ Clock Running
Status: Created
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Dec 19 → Dec 22, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 22 → Dec 22, 2025
0 business days (counted)
Running total: 1 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Dec 22 → Jan 6, 2026
9 business days (counted)
Running total: 10 of ? biz days used
3d
▶ Clock Running
Status: Tech On Site
Jan 6 → Jan 9, 2026
3 business days (counted)
Running total: 13 of ? biz days used
Created: Dec 19, 2025 Completed: Jan 9, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Dec 19 → Dec 19 Created ▶ Running 0 0
Dec 19 → Dec 22 Ready for Scheduling ▶ Running 1 1
Dec 22 → Dec 22 Assigned ▶ Running 0 1
Dec 22 → Jan 6 Scheduled ▶ Running 9 10
Jan 6 → Jan 9 Tech On Site ▶ Running 3 13
Dispatch 0.0d
Coordinators 11.3d
Field Work 4.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
11.3 days
Over SLA
Field Work
4.0 days
Over SLA
Created: Dec 19, 2025 Due: Jan 10, 2026 Completed: Jan 9, 2026 (1 days early)
📅
13.4 days Total Age
⏱️
9.9d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
12.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
13 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Pero Popovic — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 6, 2026
Visit 2 Jan 9, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00553187
New Training Request
Closed
1x for CBTs in EMSAR U Ending 1/10/2026
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Dec 19, 2025
Work Orders from this Case (5)
WO-01327459 Invoiced
Cross-Training • Pero Popovic
Created: Dec 19, 2025 • Closed: Jan 24, 2026
WO-01327486 (current) Invoiced
Cross-Training • Pero Popovic
Created: Dec 19, 2025 • Closed: Jan 9, 2026
WO-01327487 Invoiced
Cross-Training • Pero Popovic
Created: Dec 19, 2025 • Closed: Jan 9, 2026
WO-01327488 Invoiced
Cross-Training • Pero Popovic
Created: Dec 19, 2025 • Closed: Jan 16, 2026
WO-01327489 Invoiced
Cross-Training • Pero Popovic
Created: Dec 19, 2025 • Closed: Jan 30, 2026
Completed with significant delays
Invoiced • 75 days old
🚨
Primary Delay 9.9 days stuck in "Scheduled"
⏱️
Total Delay 12.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.4d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
9.9d / 2.0d SLA
Tech On Site
4.0d / 1.0d SLA
Closed
2.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Midmark cross training
🔍 Technician Findings
Midmark cross training
⚠️ Problem Description
Course: Midmark Product Technician: Pero Popovic Start Date: 2026-01-27 Mentor: Philip Krogstad Notes: TR submitted based on PAF Q: Service Type (pm, repair, other)?: Q: Make / Model?: Q: Service Performed?: Q: Mentor?:

Timeline

📞
Case Linked Dec 19, 12:38 PM
Case Number: 00553187
Subject: New Training Request
Status: Closed
📋
▶
2 Work Order Created Dec 19, 3:39 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
4 Technician Assigned Dec 22, 11:58 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 20h
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-01-26T13:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Melissa Owens Dec 23, 2:37 PM
Scheduled For: 2026-01-05T13:00:00.000+0000
⚠️ 9.0 business days
⏱️
▶
2 2x Labor Added Jan 6, 10:13 AM
2x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Pero Popovic
From: Scheduled
To: Tech On Site
Duration in Previous: 14d 22h
⏱️
Labor Added Jan 6, 11:16 AM
Type: Labor
Status: Open
Qty: 2.5
⏱️
2x Labor Added Jan 6, 2:46 PM
Type: Labor, Travel
Status: Open
Qty: 3, 91
⏳ 4.0 business days
⏱️
▶
3 5x Labor Added Jan 9, 5:22 PM
5x Labor Added → 3x Travel Added → Status: Completed
🚗
3x Travel Added
Type: Travel
Status: Open
Qty: 96, 25, 107
✔️
Status: Completed by Pero Popovic
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3d 7h, 0m
⏳ 2.8 business days
📄
▶
2 Status: Ready to Bill Jan 13, 10:26 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-251054

Bottlenecks

Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours
Scheduled
Duration: 9.9 business days (threshold: 2.0 business days)
Exceeded by 7.9 business days
Tech On Site
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days

🔗 Related Artifacts

📞
Case 00553187
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Pero Popovic
Scheduled
Jan 5, 8:00 AM
Created
Dec 19, 3:39 PM
Invoice #
SM-251054

Work Details (13)

Name Type Status Qty Amount Date
WL-03054592 Labor Open 1.5 $0.00 Jan 6, 10:13 AM
WL-03054593 Travel Open 91 $0.00 Jan 6, 10:13 AM
WL-03054651 Labor Open 2.5 $0.00 Jan 6, 11:16 AM
WL-03055019 Labor Open 3 $0.00 Jan 6, 2:46 PM
WL-03055020 Travel Open 91 $0.00 Jan 6, 2:47 PM
WL-03060172 Labor Open 2 $0.00 Jan 9, 5:22 PM
WL-03060173 Labor Open 1 $0.00 Jan 9, 5:22 PM
WL-03060174 Labor Open 0.75 $0.00 Jan 9, 5:22 PM
WL-03060175 Labor Open 1.25 $0.00 Jan 9, 5:22 PM
WL-03060176 Labor Open 2 $0.00 Jan 9, 5:22 PM
WL-03060184 Travel Open 96 $0.00 Jan 9, 5:24 PM
WL-03060185 Travel Open 25 $0.00 Jan 9, 5:24 PM
WL-03060186 Travel Open 107 $0.00 Jan 9, 5:24 PM

Details