Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327489 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Cross-Training • PC

📍 Pero Popovic Trunk Stock — 321 N Railroad St Unit 1A, Palmyra PA, 17078

Dec 19, 2025 → Jan 30, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met
Active: 27 biz days
🕐 Clock stopped: Completed (Jan 31, 2026)
▶ Clock Running
Status: Created
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Dec 19 → Dec 23, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 2 of ? biz days used
25d
▶ Clock Running
Status: Scheduled
Dec 23 → Jan 31, 2026
25 business days (counted)
Running total: 27 of ? biz days used
Created: Dec 19, 2025 Completed: Jan 31, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 19 → Dec 19 Created ▶ Running 0 0
Dec 19 → Dec 23 Ready for Scheduling ▶ Running 2 2
Dec 23 → Dec 23 Assigned ▶ Running 0 2
Dec 23 → Jan 31 Scheduled ▶ Running 25 27
Dispatch 0.0d
Coordinators 28.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
28.0 days
Over SLA
Billing
0.0 days
Created: Dec 19, 2025 Due: Jan 31, 2026 Completed: Jan 31, 2026 (on time)
📅
27.4 days Total Age
⏱️
25.5d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
26.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00553187
New Training Request
Closed
1x for CBTs in EMSAR U Ending 1/10/2026
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Dec 19, 2025
Work Orders from this Case (5)
WO-01327459 Invoiced
Cross-Training • Pero Popovic
Created: Dec 19, 2025 • Closed: Jan 24, 2026
WO-01327486 Invoiced
Cross-Training • Pero Popovic
Created: Dec 19, 2025 • Closed: Jan 9, 2026
WO-01327487 Invoiced
Cross-Training • Pero Popovic
Created: Dec 19, 2025 • Closed: Jan 9, 2026
WO-01327488 Invoiced
Cross-Training • Pero Popovic
Created: Dec 19, 2025 • Closed: Jan 16, 2026
WO-01327489 (current) Invoiced
Cross-Training • Pero Popovic
Created: Dec 19, 2025 • Closed: Jan 30, 2026
Completed with significant delays
Invoiced • 75 days old
🚨
Primary Delay 25.5 days stuck in "Scheduled"
⏱️
Total Delay 26.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.4d / 1.0d SLA
Scheduled
25.5d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Midmark Training
🔍 Technician Findings
Midmark Training
⚠️ Problem Description
1X Classroom training scheduled for 1/27-1/29

Timeline

📞
Case Linked Dec 19, 12:38 PM
Case Number: 00553187
Subject: New Training Request
Status: Closed
📋
▶
2 Work Order Created Dec 19, 3:44 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
3 Status: Assigned Dec 23, 2:38 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Melissa Owens
Technician: Pero Popovic
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-01-26T13:00:00.000+0000
🚨 26.0 business days
⏱️
3x Labor Added Jan 30, 11:47 AM
Type: Labor, Travel
Status: Open
Qty: 4, 1, 120
✔️
Status: Completed by Pero Popovic Jan 30, 7:06 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 38d 4h, 0m
⏳ 2.6 business days
📄
▶
3 Status: Ready to Bill Feb 3, 12:27 PM
Status: Ready to Bill → Status: Invoice Pending → Invoice Created
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1m, 0m
🧾
Invoice Created
Invoice Number: SM-252900

Bottlenecks

Ready for Scheduling
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Scheduled
Duration: 25.5 business days (threshold: 2.0 business days)
Exceeded by 23.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00553187
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Pero Popovic
Scheduled
Jan 26, 8:00 AM
Created
Dec 19, 3:44 PM
Invoice #
SM-252900

Work Details (3)

Name Type Status Qty Amount Date
WL-03084965 Labor Open 4 $0.00 Jan 30, 11:47 AM
WL-03084966 Labor Open 1 $0.00 Jan 30, 11:47 AM
WL-03084967 Travel Open 120 $0.00 Jan 30, 11:47 AM

Details