Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327487 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Cross-Training • PC

📍 Pero Popovic Trunk Stock — 321 N Railroad St Unit 1A, Palmyra PA, 17078

Dec 19, 2025 → Jan 9, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 10, 2026
✓ SLA Met
Active: 13 biz days
🕐 Clock stopped: Completed (Jan 9, 2026)
▶ Clock Running
Status: Created
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Dec 19 → Dec 22, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 22 → Dec 22, 2025
0 business days (counted)
Running total: 1 of ? biz days used
12d
▶ Clock Running
Status: Scheduled
Dec 22 → Jan 9, 2026
12 business days (counted)
Running total: 13 of ? biz days used
Created: Dec 19, 2025 Completed: Jan 9, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 19 → Dec 19 Created ▶ Running 0 0
Dec 19 → Dec 22 Ready for Scheduling ▶ Running 1 1
Dec 22 → Dec 22 Assigned ▶ Running 0 1
Dec 22 → Jan 9 Scheduled ▶ Running 12 13
Dispatch 0.0d
Coordinators 14.3d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
14.3 days
Over SLA
Billing
0.0 days
Created: Dec 19, 2025 Due: Jan 10, 2026 Completed: Jan 9, 2026 (1 days early)
📅
13.4 days Total Age
⏱️
12.9d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
11.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jan 5, 2026
Visit 2 Jan 6, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00553187
New Training Request
Closed
1x for CBTs in EMSAR U Ending 1/10/2026
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Dec 19, 2025
Work Orders from this Case (5)
WO-01327459 Invoiced
Cross-Training • Pero Popovic
Created: Dec 19, 2025 • Closed: Jan 24, 2026
WO-01327486 Invoiced
Cross-Training • Pero Popovic
Created: Dec 19, 2025 • Closed: Jan 9, 2026
WO-01327487 (current) Invoiced
Cross-Training • Pero Popovic
Created: Dec 19, 2025 • Closed: Jan 9, 2026
WO-01327488 Invoiced
Cross-Training • Pero Popovic
Created: Dec 19, 2025 • Closed: Jan 16, 2026
WO-01327489 Invoiced
Cross-Training • Pero Popovic
Created: Dec 19, 2025 • Closed: Jan 30, 2026
Completed with significant delays
Invoiced • 75 days old
🚨
Primary Delay 12.9 days stuck in "Scheduled"
⏱️
Total Delay 11.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.4d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
12.9d / 2.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Midmark course Training
🔍 Technician Findings
Midmark course Training
⚠️ Problem Description
1x for CBTs in EMSAR U Ending 1/10/2026

Timeline

📞
Case Linked Dec 19, 12:38 PM
Case Number: 00553187
Subject: New Training Request
Status: Closed
📋
▶
2 Work Order Created Dec 19, 3:41 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 2.0 business days
👷
▶
4 Technician Assigned Dec 22, 11:55 AM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 20h
🗓️
Status: Scheduled by Melissa Owens
From: Assigned
To: Scheduled
Duration in Previous: 1m
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-01-05T13:00:00.000+0000
⚠️ 9.0 business days
⏱️
Labor Added Jan 5, 2:40 PM
Type: Labor
Status: Open
Qty: 6.65
⏳ 2.0 business days
⏱️
Labor Added Jan 6, 4:38 PM
Type: Labor
Status: Open
Qty: 1.7
⏳ 3.9 business days
✔️
Status: Completed by Pero Popovic Jan 9, 6:28 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 18d 6h, 0m
⏳ 1.7 business days
📄
▶
3 Status: Ready to Bill Jan 12, 2:06 PM
Status: Ready to Bill → Status: Invoice Pending → Invoice Created
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1m, 0m
🧾
Invoice Created
Invoice Number: SM-251010

Bottlenecks

Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours
Scheduled
Duration: 12.9 business days (threshold: 2.0 business days)
Exceeded by 10.9 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.5 business hours

🔗 Related Artifacts

📞
Case 00553187
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Pero Popovic
Scheduled
Jan 5, 8:00 AM
Created
Dec 19, 3:41 PM
Invoice #
SM-251010

Work Details (2)

Name Type Status Qty Amount Date
WL-03053697 Labor Open 6.65 $0.00 Jan 5, 2:40 PM
WL-03055231 Labor Open 1.7 $0.00 Jan 6, 4:38 PM

Details