Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01327488 ↗ ServiceMax

EMSAR HOUSE ACCOUNT • Cross-Training • PC

📍 Pero Popovic Trunk Stock — 321 N Railroad St Unit 1A, Palmyra PA, 17078

Dec 19, 2025 → Jan 16, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 17, 2026
✓ SLA Met
Active: 18 biz days
🕐 Clock stopped: Completed (Jan 16, 2026)
▶ Clock Running
Status: Created
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Dec 19 → Dec 22, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 22 → Dec 22, 2025
0 business days (counted)
Running total: 1 of ? biz days used
17d
▶ Clock Running
Status: Scheduled
Dec 22 → Jan 16, 2026
17 business days (counted)
Running total: 18 of ? biz days used
Created: Dec 19, 2025 Completed: Jan 16, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 19 → Dec 19 Created ▶ Running 0 0
Dec 19 → Dec 22 Ready for Scheduling ▶ Running 1 1
Dec 22 → Dec 22 Assigned ▶ Running 0 1
Dec 22 → Jan 16 Scheduled ▶ Running 17 18
Dispatch 0.0d
Coordinators 19.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
19.3 days
Over SLA
Created: Dec 19, 2025 Due: Jan 17, 2026 Completed: Jan 16, 2026 (1 days early)
📅
18.4 days Total Age
⏱️
17.9d in Scheduled Longest Stage
🔄
4 transitions Status Changes
⚠️
16.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Jan 12, 2026
Visit 2 Jan 13, 2026
Visit 3 Jan 16, 2026

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00553187
New Training Request
Closed
1x for CBTs in EMSAR U Ending 1/10/2026
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Dec 19, 2025
Work Orders from this Case (5)
WO-01327459 Invoiced
Cross-Training • Pero Popovic
Created: Dec 19, 2025 • Closed: Jan 24, 2026
WO-01327486 Invoiced
Cross-Training • Pero Popovic
Created: Dec 19, 2025 • Closed: Jan 9, 2026
WO-01327487 Invoiced
Cross-Training • Pero Popovic
Created: Dec 19, 2025 • Closed: Jan 9, 2026
WO-01327488 (current) Invoiced
Cross-Training • Pero Popovic
Created: Dec 19, 2025 • Closed: Jan 16, 2026
WO-01327489 Invoiced
Cross-Training • Pero Popovic
Created: Dec 19, 2025 • Closed: Jan 30, 2026
Completed with significant delays
Invoiced • 75 days old
🚨
Primary Delay 17.9 days stuck in "Scheduled"
⏱️
Total Delay 16.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.4d / 1.0d SLA
Scheduled
17.9d / 2.0d SLA
Closed
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Midmark Training
🔍 Technician Findings
Midmark training
⚠️ Problem Description
1x for CBTs in Axiom Ending 1/15/2026

Timeline

📞
Case Linked Dec 19, 12:38 PM
Case Number: 00553187
Subject: New Training Request
Status: Closed
📋
▶
2 Work Order Created Dec 19, 3:43 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
3 Technician Assigned Dec 22, 12:01 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Melissa Owens
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 2d 20h, 0m
📅
Dispatch Scheduled by Melissa Owens
Scheduled For: 2026-01-12T13:00:00.000+0000
🚨 18.0 business days
⏱️
▶
3 Labor Added Jan 16, 4:38 PM
Labor Added → Labor Added → 5x Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 2.5
⏱️
5x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1, 3.5, 40
✔️
Status: Completed by Pero Popovic Jan 16, 4:44 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 25d 4h, 0m
⏳ 0.9 business days
📄
▶
2 Status: Ready to Bill Jan 19, 3:27 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-251652

Bottlenecks

Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours
Scheduled
Duration: 17.9 business days (threshold: 2.0 business days)
Exceeded by 15.9 business days

🔗 Related Artifacts

📞
Case 00553187
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Pero Popovic
Scheduled
Jan 12, 8:00 AM
Created
Dec 19, 3:43 PM
Invoice #
SM-251652

Work Details (7)

Name Type Status Qty Amount Date
WL-03068552 Labor Open 9.5 $0.00 Jan 16, 4:38 PM
WL-03068553 Labor Open 2.5 $0.00 Jan 16, 4:40 PM
WL-03068555 Labor Open 1 $0.00 Jan 16, 4:43 PM
WL-03068556 Labor Open 3.5 $0.00 Jan 16, 4:43 PM
WL-03068557 Labor Open 1 $0.00 Jan 16, 4:43 PM
WL-03068563 Travel Open 40 $0.00 Jan 16, 4:43 PM
WL-03068564 Travel Open 40 $0.00 Jan 16, 4:43 PM

Details