Quantify excess travel cost and identify optimization opportunities across your field service operation
Ranked by total avoidable cost across five dimensions. Focus on the top items in each category for the highest ROI improvements.
Which service verticals generate the most excess travel? Clinical Education stands out with very high per-WO excess.
| # | Vertical | WOs | Avoidable Cost | Impact | Avg Excess | Outliers | Flew | Actual Expense | Techs |
|---|---|---|---|---|---|---|---|---|---|
| 1 | Healthcare Provider | 896 | $38,087 | 46% | 63.4 mi | 197 | ✈ 11 | $232,029 | 18 |
| 2 | Lab/Power | 92 | $21,358 | 25.8% | 346.5 mi | 82 | ✈ 9 | $14,431 | 5 |
| 3 | Kiosk | 285 | $13,344 | 16.1% | 69.9 mi | 25 | — | $20,141 | 18 |
| 4 | EMS | 188 | $6,183 | 7.5% | 49.1 mi | 47 | ✈ 2 | $30,913 | 10 |
| 5 | Animal Health | 57 | $1,792 | 2.2% | 46.9 mi | 16 | ✈ 1 | $12,164 | 8 |
| 6 | Training/Other | 14 | $891 | 1.1% | 95.0 mi | 2 | ✈ 2 | $1,884 | 12 |
| 7 | Bed Services | 110 | $624 | 0.8% | 8.5 mi | 5 | ✈ 1 | $5,220 | 4 |
| 8 | Installation | 3 | $588 | 0.7% | 292.5 mi | 2 | — | $175 | 3 |
States with the highest total avoidable travel cost.
| # | State | WOs | Avoidable Cost | Impact | Avg Excess | Flew |
|---|---|---|---|---|---|---|
| 1 | CO | 61 | $23,880 | 584.3 mi | ✈ 13 | |
| 2 | TX | 774 | $17,780 | 34.3 mi | ✈ 3 | |
| 3 | NM | 73 | $17,218 | 352.0 mi | ✈ 1 | |
| 4 | IL | 81 | $8,847 | 163.0 mi | — | |
| 5 | AZ | 296 | $4,267 | 21.5 mi | ✈ 4 | |
| 6 | KS | 72 | $2,007 | 41.6 mi | ✈ 1 | |
| 7 | MO | 135 | $1,948 | 21.5 mi | ✈ 1 | |
| 8 | OK | 102 | $1,331 | 19.5 mi | — | |
| 9 | NE | 11 | $909 | 123.4 mi | ✈ 1 | |
| 10 | WY | 3 | $735 | 365.5 mi | ✈ 1 | |
| 11 | AR | 4 | $626 | 233.5 mi | — | |
| 12 | LA | 19 | $597 | 46.9 mi | — | |
| 13 | IA | 4 | $523 | 195.2 mi | — | |
| 14 | FL | 3 | $0 | 0.0 mi | — |
Top cities by total avoidable cost. These are your biggest geographic hotspots.
| # | City | State | WOs | Avoidable Cost | Impact | Avg Excess | Flew |
|---|---|---|---|---|---|---|---|
| 1 | Albuquerque | NM | 73 | $17,218 | 352.0 mi | ✈ 1 | |
| 2 | Aurora | CO | 7 | $3,551 | 757.1 mi | ✈ 2 | |
| 3 | Colorado Springs | CO | 6 | $2,446 | 608.3 mi | — | |
| 4 | Parker | CO | 5 | $2,227 | 664.8 mi | ✈ 1 | |
| 5 | El Paso | TX | 8 | $2,104 | 392.7 mi | ✈ 1 | |
| 6 | Coolidge | AZ | 6 | $1,985 | 493.7 mi | ✈ 3 | |
| 7 | Longmont | CO | 3 | $1,929 | 959.7 mi | ✈ 2 | |
| 8 | Golden | CO | 4 | $1,840 | 686.4 mi | ✈ 2 | |
| 9 | Denver | CO | 7 | $1,831 | 390.4 mi | ✈ 1 | |
| 10 | San Antonio | TX | 60 | $1,725 | 42.9 mi | — | |
| 11 | Corpus Christi | TX | 27 | $1,307 | 72.2 mi | — | |
| 12 | Littleton | CO | 5 | $1,160 | 346.4 mi | ✈ 1 | |
| 13 | Austin | TX | 29 | $1,120 | 57.7 mi | — | |
| 14 | Leawood | KS | 6 | $936 | 232.8 mi | — | |
| 15 | Dallas | TX | 56 | $894 | 23.8 mi | — | |
| 16 | Houston | TX | 72 | $844 | 17.5 mi | — | |
| 17 | Laredo | TX | 9 | $779 | 129.1 mi | — | |
| 18 | Phoenix | AZ | 43 | $495 | 17.2 mi | — | |
| 19 | Winnsboro | LA | 7 | $488 | 104.1 mi | — | |
| 20 | Oklahoma City | OK | 22 | $459 | 31.1 mi | — | |
| 21 | Overland Park | KS | 7 | $455 | 96.9 mi | — | |
| 22 | FORT SAM HOUSTON | TX | 5 | $451 | 134.5 mi | — | |
| 23 | WEST DES MOINES, | IA | 3 | $403 | 200.7 mi | — | |
| 24 | FORT WORTH | TX | 5 | $393 | 117.2 mi | — | |
| 25 | Kansas City | MO | 11 | $379 | 51.3 mi | — |
Coordinators whose dispatching decisions result in the most excess travel. High avg excess suggests systematic over-dispatching; high WO count with moderate excess suggests volume-driven impact.
| # | Coordinator | WOs | Avoidable Cost | Impact | Avg Excess | Outliers | Flew | Actual Expense | Techs Used |
|---|---|---|---|---|---|---|---|---|---|
| 1 | Kaitlyn Kelch | 1,645 | $82,868 | 75.2 mi | 376 | ✈ 26 | $316,957 | 27 |
Techs who consistently travel far beyond the closest available option. High states-served count may indicate a roaming/national tech; high avg excess with few states suggests a misplaced home base.
| # | Technician | WOs | Avoidable Cost | Impact | Avg Actual Dist | Avg Excess | Outliers | Flew | States | Actual Expense |
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | Andrew Przybyla | 133 | $19,756 | 251 mi | 221.7 mi | 53 | ✈ 5 | 4 | $32,694 | |
| 2 | Ben Heinz | 83 | $16,974 | 320 mi | 305.2 mi | 71 | ✈ 2 | 4 | $4,277 | |
| 3 | Jason Morris | 15 | $9,464 | 991 mi | 941.7 mi | 15 | ✈ 1 | 2 | $2,699 | |
| 4 | Chane Lacy | 188 | $6,216 | 85 mi | 49.3 mi | 54 | — | 1 | $43,001 | |
| 5 | Curtis Sprague | 47 | $5,766 | 270 mi | 183.1 mi | 21 | ✈ 8 | 5 | $21,411 | |
| 6 | Arturo Diaz | 90 | $3,733 | 92 mi | 61.9 mi | 16 | ✈ 1 | 1 | $15,537 | |
| 7 | Anthony Wirth | 135 | $3,123 | 69 mi | 34.5 mi | 47 | — | 1 | $28,247 | |
| 8 | Christopher Womack | 179 | $2,862 | 74 mi | 23.9 mi | 18 | ✈ 1 | 4 | $33,207 | |
| 9 | Brandon Rodriguez | 8 | $2,738 | 511 mi | 510.7 mi | 6 | ✈ 5 | 3 | $6,125 | |
| 10 | Zachary Stieben | 160 | $2,169 | 54 mi | 20.2 mi | 18 | — | 3 | $18,941 | |
| 11 | Blake Ward | 80 | $1,926 | 82 mi | 35.9 mi | 10 | — | 3 | $23,090 | |
| 12 | Darrell Hendrix | 110 | $1,798 | 95 mi | 24.4 mi | 10 | ✈ 1 | 5 | $24,592 | |
| 13 | Tyler Bollman | 196 | $1,525 | 118 mi | 11.6 mi | 5 | ✈ 1 | 3 | $19,441 | |
| 14 | Thomas J Langenberg Jr | 106 | $1,079 | 61 mi | 15.2 mi | 12 | — | 4 | $18,320 | |
| 15 | Kevin Cox | 93 | $790 | 75 mi | 12.7 mi | 6 | — | 4 | $9,374 |