Quantify excess travel cost and identify optimization opportunities across your field service operation
Ranked by total avoidable cost across five dimensions. Focus on the top items in each category for the highest ROI improvements.
Which service verticals generate the most excess travel? Clinical Education stands out with very high per-WO excess.
| # | Vertical | WOs | Avoidable Cost | Impact | Avg Excess | Outliers | Flew | Actual Expense | Techs |
|---|---|---|---|---|---|---|---|---|---|
| 1 | Bed Services | 996 | $151,430 | 78.1% | 226.9 mi | 352 | ✈ 12 | $43,387 | 14 |
| 2 | FCO | 289 | $19,541 | 10.1% | 100.9 mi | 160 | — | $36,592 | 13 |
| 3 | Kiosk | 105 | $15,082 | 7.8% | 214.4 mi | 97 | ✈ 3 | $10,269 | 2 |
| 4 | EMS | 49 | $3,546 | 1.8% | 108.0 mi | 26 | — | $12,743 | 3 |
| 5 | Healthcare Provider | 54 | $3,497 | 1.8% | 96.7 mi | 39 | — | $17,015 | 3 |
| 6 | Lab/Power | 4 | $803 | 0.4% | 299.7 mi | 3 | — | — | 4 |
| 7 | Training/Other | 8 | $0 | 0% | 0.0 mi | 0 | — | — | 4 |
States with the highest total avoidable travel cost.
| # | State | WOs | Avoidable Cost | Impact | Avg Excess | Flew |
|---|---|---|---|---|---|---|
| 1 | VA | 1,507 | $194,697 | 192.8 mi | ✈ 16 |
Top cities by total avoidable cost. These are your biggest geographic hotspots.
| # | City | State | WOs | Avoidable Cost | Impact | Avg Excess | Flew |
|---|---|---|---|---|---|---|---|
| 1 | Midlothian | VA | 76 | $55,485 | 1,089.6 mi | ✈ 1 | |
| 2 | Richmond | VA | 328 | $25,567 | 116.3 mi | ✈ 1 | |
| 3 | Danville | VA | 63 | $22,124 | 524.1 mi | ✈ 6 | |
| 4 | Petersburg | VA | 128 | $21,719 | 253.3 mi | ✈ 1 | |
| 5 | Franklin | VA | 44 | $7,683 | 260.6 mi | — | |
| 6 | Newport News | VA | 143 | $7,062 | 73.7 mi | ✈ 1 | |
| 7 | CHARLOTTESVILLE | VA | 47 | $6,626 | 210.4 mi | — | |
| 8 | Merchanicsville | VA | 185 | $4,699 | 37.9 mi | ✈ 1 | |
| 9 | Portsmouth | VA | 45 | $3,776 | 125.3 mi | — | |
| 10 | Wytheville | VA | 10 | $3,481 | 519.6 mi | ✈ 1 | |
| 11 | RICHMOND | VA | 41 | $3,313 | 120.6 mi | — | |
| 12 | Galax | VA | 8 | $3,049 | 568.7 mi | — | |
| 13 | RESTON | VA | 11 | $1,922 | 260.7 mi | — | |
| 14 | Charlottesville | VA | 10 | $1,715 | 255.9 mi | ✈ 1 | |
| 15 | Virginia Beach | VA | 19 | $1,697 | 133.3 mi | — | |
| 16 | Alexandria | VA | 9 | $1,298 | 215.3 mi | — | |
| 17 | Arlington | VA | 12 | $1,251 | 155.6 mi | — | |
| 18 | Herndon | VA | 6 | $1,205 | 299.9 mi | ✈ 1 | |
| 19 | Annandale | VA | 5 | $1,024 | 305.6 mi | — | |
| 20 | Norfolk | VA | 8 | $1,007 | 187.9 mi | — | |
| 21 | HENRICO | VA | 12 | $1,001 | 124.5 mi | — | |
| 22 | Manassas | VA | 8 | $797 | 148.7 mi | — | |
| 23 | SALEM | VA | 19 | $732 | 57.5 mi | — | |
| 24 | Leesburg | VA | 7 | $677 | 144.4 mi | ✈ 1 | |
| 25 | Lawrenceville | VA | 8 | $671 | 125.2 mi | — |
Coordinators whose dispatching decisions result in the most excess travel. High avg excess suggests systematic over-dispatching; high WO count with moderate excess suggests volume-driven impact.
| # | Coordinator | WOs | Avoidable Cost | Impact | Avg Excess | Outliers | Flew | Actual Expense | Techs Used |
|---|---|---|---|---|---|---|---|---|---|
| 1 | Laura Hill | 551 | $83,552 | 226.3 mi | 167 | ✈ 2 | $12,806 | 11 | |
| 2 | Melissa Owens | 410 | $43,547 | 158.5 mi | 210 | ✈ 8 | $47,676 | 15 | |
| 3 | Rhea Berry | 89 | $9,800 | 164.3 mi | 30 | ✈ 1 | $5,408 | 10 | |
| 4 | Matthew Bateman | 59 | $8,168 | 206.6 mi | 28 | — | $70 | 6 | |
| 5 | Brandi Alvarez | 19 | $6,369 | 500.3 mi | 18 | — | — | 4 | |
| 6 | Abby Jinerson | 19 | $5,862 | 460.5 mi | 16 | ✈ 2 | $6,456 | 3 | |
| 7 | Jennifer Johnson | 12 | $3,389 | 421.5 mi | 10 | — | $230 | 5 | |
| 8 | Mozammel Sajib | 10 | $1,828 | 272.9 mi | 10 | — | $1,276 | 2 | |
| 9 | Mark Franks | 13 | $1,309 | 150.2 mi | 3 | — | $374 | 4 | |
| 10 | Mandy Newman | 8 | $1,172 | 218.6 mi | 5 | — | $6,868 | 6 | |
| 11 | Cristina Everetts | 22 | $994 | 67.5 mi | 10 | — | $1,610 | 6 | |
| 12 | Rich Fosbury | 7 | $924 | 197.0 mi | 6 | — | $506 | 2 | |
| 13 | Fady Messak | 6 | $853 | 212.1 mi | 5 | — | $1,558 | 4 | |
| 14 | Stephanie Ramen | 7 | $581 | 123.9 mi | 2 | — | $230 | 2 |
Techs who consistently travel far beyond the closest available option. High states-served count may indicate a roaming/national tech; high avg excess with few states suggests a misplaced home base.
| # | Technician | WOs | Avoidable Cost | Impact | Avg Actual Dist | Avg Excess | Outliers | Flew | States | Actual Expense |
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | Fernando Lemos | 33 | $40,609 | 1,843 mi | 1,836.7 mi | 33 | ✈ 1 | 1 | $4,115 | |
| 2 | Yves Dessin | 82 | $36,312 | 672 mi | 660.9 mi | 82 | ✈ 1 | 1 | $6,961 | |
| 3 | Side Kick Technician | 60 | $15,286 | 390 mi | 380.2 mi | 60 | — | 1 | $7,130 | |
| 4 | Praelow Cameron | 104 | $15,011 | 268 mi | 215.4 mi | 96 | ✈ 3 | 1 | $10,269 | |
| 5 | Michael Swingle | 41 | $13,869 | 546 mi | 504.9 mi | 41 | ✈ 1 | 1 | $2,020 | |
| 6 | Christopher Carroll | 31 | $13,300 | 695 mi | 640.3 mi | 31 | ✈ 4 | 1 | $6,627 | |
| 7 | Mark Stelter | 24 | $11,991 | 797 mi | 745.7 mi | 24 | ✈ 2 | 1 | $6,342 | |
| 8 | Ryan Lewis | 76 | $11,732 | 292 mi | 230.4 mi | 76 | — | 1 | $7,226 | |
| 9 | Rozier Cole | 55 | $9,340 | 281 mi | 253.4 mi | 55 | ✈ 1 | 1 | $3,501 | |
| 10 | Kenneth Lancara | 19 | $6,857 | 546 mi | 538.6 mi | 19 | — | 1 | — | |
| 11 | Torre Gifford | 10 | $3,239 | 490 mi | 483.5 mi | 10 | ✈ 1 | 1 | $2,980 | |
| 12 | Todd Fogiel | 57 | $2,320 | 147 mi | 60.7 mi | 25 | ✈ 1 | 1 | $20,357 | |
| 13 | Christopher Morning | 25 | $1,946 | 143 mi | 116.2 mi | 21 | — | 1 | $4,866 | |
| 14 | Jeffrey Coles | 31 | $1,567 | 122 mi | 75.5 mi | 22 | — | 1 | $2,899 | |
| 15 | Allan Klus | 106 | $1,479 | 61 mi | 20.8 mi | 24 | — | 1 | $11,566 | |
| 16 | Fady Messak | 9 | $1,378 | 291 mi | 228.4 mi | 9 | — | 1 | $29 | |
| 17 | Michael Harris | 19 | $1,187 | 124 mi | 93.2 mi | 15 | — | 1 | $6,405 | |
| 18 | Carlos Robles | 225 | $1,002 | 9 mi | 6.6 mi | 0 | — | 1 | $2,197 | |
| 19 | Rick Charles | 5 | $608 | 197 mi | 181.4 mi | 5 | — | 1 | $887 | |
| 20 | Patricia Gordon | 29 | $585 | 154 mi | 30.1 mi | 7 | — | 1 | $5,519 |