Quantify excess travel cost and identify optimization opportunities across your field service operation
Ranked by total avoidable cost across five dimensions. Focus on the top items in each category for the highest ROI improvements.
Which service verticals generate the most excess travel? Clinical Education stands out with very high per-WO excess.
| # | Vertical | WOs | Avoidable Cost | Impact | Avg Excess | Outliers | Flew | Actual Expense | Techs |
|---|---|---|---|---|---|---|---|---|---|
| 1 | Bed Services | 4,438 | $340,361 | 100% | 114.5 mi | 1,502 | ✈ 28 | $136,018 | 37 |
States with the highest total avoidable travel cost.
| # | State | WOs | Avoidable Cost | Impact | Avg Excess | Flew |
|---|---|---|---|---|---|---|
| 1 | VA | 996 | $151,430 | 226.9 mi | ✈ 12 | |
| 2 | SC | 1,150 | $100,986 | 131.1 mi | ✈ 2 | |
| 3 | IN | 164 | $16,789 | 152.8 mi | — | |
| 4 | WI | 19 | $13,714 | 1,077.3 mi | — | |
| 5 | NC | 43 | $13,672 | 474.6 mi | ✈ 3 | |
| 6 | FL | 261 | $9,720 | 55.6 mi | — | |
| 7 | PA | 101 | $8,298 | 122.6 mi | ✈ 1 | |
| 8 | UT | 50 | $6,808 | 203.2 mi | ✈ 2 | |
| 9 | GA | 526 | $5,327 | 15.1 mi | ✈ 2 | |
| 10 | OH | 401 | $4,738 | 17.6 mi | — | |
| 11 | LA | 297 | $4,452 | 22.4 mi | ✈ 3 | |
| 12 | AL | 61 | $1,858 | 45.5 mi | — | |
| 13 | MI | 13 | $1,486 | 170.6 mi | — | |
| 14 | TX | 9 | $624 | 103.5 mi | — | |
| 15 | AZ | 107 | $204 | 2.9 mi | ✈ 1 | |
| 16 | MT | 4 | $169 | 63.1 mi | ✈ 1 | |
| 17 | IL | 15 | $82 | 8.2 mi | — | |
| 18 | NH | 4 | $3 | 1.0 mi | — | |
| 19 | MD | 10 | $0 | 0.0 mi | — | |
| 20 | IA | 129 | $0 | 0.0 mi | — |
Top cities by total avoidable cost. These are your biggest geographic hotspots.
| # | City | State | WOs | Avoidable Cost | Impact | Avg Excess | Flew |
|---|---|---|---|---|---|---|---|
| 1 | Greenville | SC | 456 | $71,412 | 233.7 mi | ✈ 1 | |
| 2 | Midlothian | VA | 70 | $55,107 | 1,175.0 mi | ✈ 1 | |
| 3 | Richmond | VA | 295 | $22,879 | 115.8 mi | ✈ 1 | |
| 4 | Danville | VA | 58 | $21,971 | 565.4 mi | ✈ 6 | |
| 5 | Petersburg | VA | 128 | $21,719 | 253.3 mi | ✈ 1 | |
| 6 | Charleston | SC | 619 | $19,227 | 46.4 mi | — | |
| 7 | Terre Haute | IN | 164 | $16,789 | 152.8 mi | — | |
| 8 | Wauwatosa | WI | 19 | $13,714 | 1,077.3 mi | — | |
| 9 | Rutherfordton | NC | 43 | $13,672 | 474.6 mi | ✈ 3 | |
| 10 | Franklin | VA | 44 | $7,683 | 260.6 mi | — | |
| 11 | Newport News | VA | 143 | $7,062 | 73.7 mi | ✈ 1 | |
| 12 | DRAPER | UT | 50 | $6,808 | 203.2 mi | ✈ 2 | |
| 13 | Summerville | SC | 43 | $6,558 | 227.6 mi | — | |
| 14 | Philadelphia | PA | 81 | $6,300 | 116.1 mi | ✈ 1 | |
| 15 | Pensacola | FL | 188 | $5,424 | 43.1 mi | — | |
| 16 | Merchanicsville | VA | 185 | $4,699 | 37.9 mi | ✈ 1 | |
| 17 | Wilmington | OH | 129 | $4,688 | 54.2 mi | — | |
| 18 | Portsmouth | VA | 45 | $3,776 | 125.3 mi | — | |
| 19 | Jay | FL | 27 | $3,539 | 195.6 mi | — | |
| 20 | Wytheville | VA | 10 | $3,481 | 519.6 mi | ✈ 1 | |
| 21 | Mount Pleasant | SC | 29 | $3,239 | 166.7 mi | — | |
| 22 | Harahan | LA | 15 | $3,061 | 304.6 mi | ✈ 2 | |
| 23 | Galax | VA | 8 | $3,049 | 568.7 mi | — | |
| 24 | Decatur | GA | 112 | $2,366 | 31.5 mi | — | |
| 25 | Langhorne | PA | 20 | $1,998 | 149.1 mi | — |
Coordinators whose dispatching decisions result in the most excess travel. High avg excess suggests systematic over-dispatching; high WO count with moderate excess suggests volume-driven impact.
| # | Coordinator | WOs | Avoidable Cost | Impact | Avg Excess | Outliers | Flew | Actual Expense | Techs Used |
|---|---|---|---|---|---|---|---|---|---|
| 1 | Abby Jinerson | 1,881 | $108,004 | 85.7 mi | 603 | ✈ 7 | $46,786 | 15 | |
| 2 | Laura Hill | 674 | $87,193 | 193.1 mi | 181 | ✈ 3 | $20,949 | 19 | |
| 3 | Melissa Owens | 326 | $42,252 | 193.4 mi | 156 | ✈ 8 | $22,347 | 18 | |
| 4 | Jennifer Johnson | 88 | $25,380 | 430.5 mi | 69 | ✈ 2 | $7,363 | 13 | |
| 5 | Charles Ramen | 666 | $22,499 | 50.4 mi | 297 | — | $7,335 | 5 | |
| 6 | Rhea Berry | 196 | $14,668 | 111.7 mi | 60 | ✈ 1 | $6,745 | 19 | |
| 7 | Michael Burris | 61 | $9,672 | 236.6 mi | 29 | ✈ 4 | $8,700 | 4 | |
| 8 | Brandi Alvarez | 59 | $9,141 | 231.2 mi | 33 | — | $245 | 8 | |
| 9 | Matthew Bateman | 58 | $8,165 | 210.1 mi | 28 | — | $70 | 5 | |
| 10 | Kourtney Smith | 143 | $5,348 | 55.8 mi | 13 | ✈ 1 | $3,832 | 7 | |
| 11 | Mark Franks | 29 | $2,927 | 150.6 mi | 16 | — | $927 | 9 | |
| 12 | Stephanie Ramen | 117 | $829 | 10.6 mi | 4 | — | $689 | 7 | |
| 13 | Kaitlyn Kelch | 110 | $624 | 8.5 mi | 5 | ✈ 1 | $5,220 | 4 |
Techs who consistently travel far beyond the closest available option. High states-served count may indicate a roaming/national tech; high avg excess with few states suggests a misplaced home base.
| # | Technician | WOs | Avoidable Cost | Impact | Avg Actual Dist | Avg Excess | Outliers | Flew | States | Actual Expense |
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | Kevin Cogdill | 310 | $58,207 | 294 mi | 280.2 mi | 310 | — | 3 | $14,554 | |
| 2 | Yves Dessin | 159 | $55,646 | 532 mi | 522.3 mi | 159 | ✈ 1 | 3 | $12,903 | |
| 3 | Fernando Lemos | 65 | $40,779 | 984 mi | 936.4 mi | 35 | ✈ 3 | 3 | $6,756 | |
| 4 | Joe Evans | 286 | $30,951 | 172 mi | 161.5 mi | 275 | ✈ 1 | 1 | $6,271 | |
| 5 | Christopher Carroll | 63 | $25,222 | 641 mi | 597.5 mi | 63 | ✈ 7 | 2 | $12,941 | |
| 6 | Michael Swingle | 65 | $22,226 | 545 mi | 510.4 mi | 65 | ✈ 2 | 3 | $4,283 | |
| 7 | Jim Kingery | 268 | $20,203 | 154 mi | 112.5 mi | 268 | — | 2 | $5,704 | |
| 8 | Side Kick Technician | 60 | $15,286 | 390 mi | 380.2 mi | 60 | — | 1 | $7,130 | |
| 9 | Jennifer Johnson | 19 | $13,714 | 1,094 mi | 1,077.3 mi | 19 | — | 1 | — | |
| 10 | Kenneth Lancara | 494 | $13,692 | 69 mi | 41.4 mi | 43 | ✈ 2 | 6 | $9,999 | |
| 11 | Mark Stelter | 166 | $13,477 | 179 mi | 121.2 mi | 37 | ✈ 2 | 3 | $7,076 | |
| 12 | Rozier Cole | 64 | $10,335 | 263 mi | 241.0 mi | 64 | ✈ 1 | 2 | $2,811 | |
| 13 | Justin Armas | 22 | $6,808 | 517 mi | 461.9 mi | 22 | ✈ 1 | 1 | $2,498 | |
| 14 | Torre Gifford | 163 | $4,161 | 58 mi | 38.1 mi | 30 | ✈ 1 | 2 | $4,743 | |
| 15 | Matthew Sebzda | 146 | $1,680 | 29 mi | 17.2 mi | 7 | ✈ 2 | 2 | $7,194 | |
| 16 | Pete Ramos | 87 | $1,635 | 45 mi | 28.1 mi | 0 | — | 1 | $1,950 | |
| 17 | Xiraiyah Coston | 176 | $1,635 | 41 mi | 13.9 mi | 3 | ✈ 2 | 3 | $9,422 | |
| 18 | Scott R Roberts | 24 | $1,248 | 156 mi | 77.6 mi | 24 | — | 1 | $352 | |
| 19 | Carlos Robles | 222 | $1,002 | 9 mi | 6.7 mi | 0 | — | 1 | $2,197 | |
| 20 | David Hernandez | 72 | $806 | 31 mi | 16.7 mi | 2 | — | 3 | — |