Quantify excess travel cost and identify optimization opportunities across your field service operation
Ranked by total avoidable cost across five dimensions. Focus on the top items in each category for the highest ROI improvements.
Which service verticals generate the most excess travel? Clinical Education stands out with very high per-WO excess.
| # | Vertical | WOs | Avoidable Cost | Impact | Avg Excess | Outliers | Flew | Actual Expense | Techs |
|---|---|---|---|---|---|---|---|---|---|
| 1 | FCO | 7,220 | $748,985 | 100% | 154.8 mi | 2,455 | ✈ 108 | $1,502,313 | 47 |
States with the highest total avoidable travel cost.
| # | State | WOs | Avoidable Cost | Impact | Avg Excess | Flew |
|---|---|---|---|---|---|---|
| 1 | TX | 393 | $154,570 | 587.0 mi | ✈ 7 | |
| 2 | FL | 731 | $110,650 | 225.9 mi | ✈ 11 | |
| 3 | NV | 165 | $64,433 | 582.8 mi | ✈ 16 | |
| 4 | NY | 1,383 | $40,719 | 43.9 mi | ✈ 9 | |
| 5 | NJ | 819 | $36,711 | 66.9 mi | ✈ 2 | |
| 6 | IN | 158 | $33,382 | 315.3 mi | — | |
| 7 | PA | 732 | $28,193 | 57.5 mi | ✈ 2 | |
| 8 | WA | 19 | $26,264 | 2,063.2 mi | ✈ 17 | |
| 9 | TN | 153 | $22,931 | 223.7 mi | ✈ 1 | |
| 10 | GA | 255 | $20,436 | 119.6 mi | ✈ 1 | |
| 11 | VA | 289 | $19,541 | 100.9 mi | — | |
| 12 | UT | 15 | $16,854 | 1,677.0 mi | ✈ 5 | |
| 13 | MO | 30 | $14,333 | 713.1 mi | ✈ 4 | |
| 14 | OH | 325 | $14,050 | 64.5 mi | ✈ 6 | |
| 15 | MS | 50 | $13,159 | 392.8 mi | ✈ 1 | |
| 16 | ID | 19 | $12,526 | 984.0 mi | ✈ 2 | |
| 17 | KY | 98 | $12,489 | 190.2 mi | ✈ 1 | |
| 18 | AL | 107 | $11,731 | 163.6 mi | ✈ 1 | |
| 19 | NC | 183 | $11,476 | 93.6 mi | ✈ 1 | |
| 20 | MA | 216 | $9,503 | 65.7 mi | — |
Top cities by total avoidable cost. These are your biggest geographic hotspots.
| # | City | State | WOs | Avoidable Cost | Impact | Avg Excess | Flew |
|---|---|---|---|---|---|---|---|
| 1 | NOBLESVILLE | IN | 85 | $32,472 | 570.2 mi | — | |
| 2 | Las Vegas | NV | 31 | $31,503 | 1,516.8 mi | ✈ 6 | |
| 3 | Reno | NV | 130 | $30,167 | 346.4 mi | ✈ 8 | |
| 4 | Orlando | FL | 181 | $28,228 | 232.8 mi | ✈ 6 | |
| 5 | SAN ANTONIO | TX | 82 | $26,824 | 488.2 mi | — | |
| 6 | AUSTIN | TX | 30 | $26,444 | 1,315.6 mi | — | |
| 7 | DALLAS | TX | 25 | $19,654 | 1,173.4 mi | ✈ 1 | |
| 8 | EL PASO | TX | 34 | $19,008 | 834.4 mi | ✈ 2 | |
| 9 | Everett | WA | 10 | $15,410 | 2,300.0 mi | ✈ 9 | |
| 10 | Salt Lake City | UT | 10 | $11,681 | 1,743.4 mi | ✈ 4 | |
| 11 | LUBBOCK | TX | 17 | $11,453 | 1,005.6 mi | ✈ 1 | |
| 12 | Exton | PA | 147 | $11,151 | 113.2 mi | ✈ 2 | |
| 13 | Edgewood | KY | 54 | $9,818 | 271.4 mi | — | |
| 14 | NASHVILLE | TN | 40 | $9,265 | 345.7 mi | — | |
| 15 | AUGUSTA | GA | 27 | $8,901 | 492.1 mi | — | |
| 16 | Saint Helens | OR | 7 | $8,560 | 1,825.2 mi | ✈ 1 | |
| 17 | JACKSON | MS | 42 | $8,090 | 287.5 mi | ✈ 1 | |
| 18 | Nashville | TN | 33 | $7,532 | 340.7 mi | — | |
| 19 | HOUSTON | TX | 68 | $7,310 | 160.5 mi | ✈ 1 | |
| 20 | CHARLOTTESVILLE | VA | 47 | $6,626 | 210.4 mi | — | |
| 21 | New York | NY | 200 | $6,207 | 46.3 mi | — | |
| 22 | Vancouver | WA | 5 | $6,029 | 1,799.6 mi | ✈ 4 | |
| 23 | BOSTON | MA | 75 | $5,616 | 111.8 mi | — | |
| 24 | BROOKSVILLE | FL | 10 | $5,599 | 835.6 mi | ✈ 1 | |
| 25 | ROUND ROCK | TX | 6 | $5,417 | 1,347.5 mi | — |
Coordinators whose dispatching decisions result in the most excess travel. High avg excess suggests systematic over-dispatching; high WO count with moderate excess suggests volume-driven impact.
| # | Coordinator | WOs | Avoidable Cost | Impact | Avg Excess | Outliers | Flew | Actual Expense | Techs Used |
|---|---|---|---|---|---|---|---|---|---|
| 1 | Mandy Newman | 318 | $76,470 | 358.9 mi | 214 | ✈ 12 | $93,363 | 37 | |
| 2 | Fady Messak | 97 | $45,671 | 702.7 mi | 86 | — | $4,939 | 15 | |
| 3 | Cristina Everetts | 488 | $43,474 | 133.0 mi | 132 | ✈ 4 | $61,137 | 36 | |
| 4 | Allison Belyea | 123 | $37,495 | 455.0 mi | 122 | — | $48 | 2 | |
| 5 | Ashley Luman | 154 | $25,045 | 242.7 mi | 71 | — | $9,914 | 10 | |
| 6 | Laura Hill | 71 | $19,595 | 411.9 mi | 25 | ✈ 1 | $2,028 | 8 | |
| 7 | Megan Klose | 99 | $13,694 | 206.5 mi | 31 | — | $4,289 | 10 | |
| 8 | Erin Martin | 192 | $10,563 | 82.1 mi | 40 | — | $14,831 | 10 | |
| 9 | Sean Currie | 28 | $9,251 | 493.1 mi | 26 | — | $174 | 4 | |
| 10 | Rich Fosbury | 45 | $4,570 | 151.6 mi | 24 | — | $8,509 | 9 | |
| 11 | Rebecca Arnold | 111 | $4,041 | 54.3 mi | 30 | — | $16,871 | 18 | |
| 12 | Diana Cox | 5 | $2,805 | 837.3 mi | 4 | — | — | 1 | |
| 13 | John Rolston | 5 | $1,363 | 406.9 mi | 3 | — | $92 | 5 | |
| 14 | Brandi Rodriguez | 55 | $440 | 11.9 mi | 0 | — | $2,461 | 6 | |
| 15 | Deon Malloy | 5 | $222 | 66.4 mi | 1 | — | $635 | 3 | |
| 16 | Michael Burris | 6 | $29 | 7.1 mi | 0 | — | $24 | 2 |
Techs who consistently travel far beyond the closest available option. High states-served count may indicate a roaming/national tech; high avg excess with few states suggests a misplaced home base.
| # | Technician | WOs | Avoidable Cost | Impact | Avg Actual Dist | Avg Excess | Outliers | Flew | States | Actual Expense |
|---|---|---|---|---|---|---|---|---|---|---|
| 1 | Fady Messak | 388 | $105,814 | 473 mi | 407.0 mi | 293 | ✈ 7 | 29 | $25,758 | |
| 2 | Philmon Mehari | 256 | $73,252 | 490 mi | 427.1 mi | 115 | ✈ 2 | 14 | $38,733 | |
| 3 | Konstantin Barskiy | 153 | $64,916 | 696 mi | 633.3 mi | 116 | ✈ 6 | 7 | $75,569 | |
| 4 | Nkosi Wilson | 174 | $46,174 | 425 mi | 396.1 mi | 100 | — | 6 | $25,656 | |
| 5 | Ryan Lewis | 195 | $38,756 | 462 mi | 296.6 mi | 173 | ✈ 8 | 10 | $75,929 | |
| 6 | Marvin Rivas | 324 | $35,462 | 444 mi | 163.4 mi | 92 | ✈ 17 | 13 | $64,211 | |
| 7 | Davon Cox | 189 | $31,432 | 307 mi | 248.2 mi | 68 | ✈ 1 | 12 | $55,946 | |
| 8 | Eric Mancerella | 225 | $30,754 | 305 mi | 204.0 mi | 87 | ✈ 2 | 6 | $15,470 | |
| 9 | Luis Iser | 205 | $30,001 | 258 mi | 218.4 mi | 118 | ✈ 1 | 12 | $42,626 | |
| 10 | Fady Khouzam | 135 | $28,506 | 359 mi | 315.2 mi | 64 | ✈ 6 | 12 | $44,817 | |
| 11 | Bennet O Dartey | 144 | $23,534 | 830 mi | 243.9 mi | 127 | ✈ 14 | 15 | $91,612 | |
| 12 | Carlos Puebla | 133 | $20,400 | 543 mi | 228.9 mi | 40 | ✈ 4 | 9 | $60,283 | |
| 13 | Patricia Gordon | 225 | $14,484 | 183 mi | 96.1 mi | 89 | — | 9 | $27,011 | |
| 14 | Jackson Reeves | 159 | $13,690 | 216 mi | 128.5 mi | 60 | ✈ 6 | 8 | $43,466 | |
| 15 | Joseph Nuovo | 318 | $13,575 | 150 mi | 63.7 mi | 53 | ✈ 1 | 11 | $26,563 | |
| 16 | Derick Velazquez | 107 | $13,470 | 219 mi | 187.9 mi | 48 | ✈ 4 | 5 | $47,398 | |
| 17 | Andre Samuda | 326 | $12,833 | 83 mi | 58.8 mi | 28 | — | 10 | $20,771 | |
| 18 | April Nuovo | 223 | $12,676 | 160 mi | 84.8 mi | 41 | ✈ 2 | 12 | $62,787 | |
| 19 | Samuel Biddie | 165 | $12,216 | 192 mi | 110.5 mi | 67 | ✈ 1 | 5 | $27,737 | |
| 20 | Rodney Charles | 147 | $11,801 | 163 mi | 119.8 mi | 42 | ✈ 5 | 9 | $64,532 |