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WO-01298034 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 MEDSTAR WASHINGTON HOSPITAL CENTER — 110 IRVING ST NW, WASHINGTON DC, 20010

Aug 15, 2025 → Sep 14, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2025
✓ SLA Met (11 biz days early)
Active: 20 biz days
🕐 Clock stopped: Completed (Sep 15, 2025)
8d
▶ Clock Running
Status: Created
Aug 15 → Aug 27, 2025
8 business days (counted)
Running total: 8 of ? biz days used
12d
▶ Clock Running
Status: Scheduled
Aug 27 → Sep 15, 2025
12 business days (counted)
Running total: 20 of ? biz days used
Created: Aug 15, 2025 Completed: Sep 15, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Aug 15 → Aug 27 Created ▶ Running 8 8
Aug 27 → Sep 15 Scheduled ▶ Running 12 20
Dispatch 8.3d
Coordinators 12.3d
Field Work 0.0d
Billing 15.1d
✓ SLA Met
Dispatch
8.3 days
Over SLA
Coordinators
12.3 days
Over SLA
Field Work
0.0 days
Billing
15.1 days
Over SLA
Created: Aug 15, 2025 Due: Sep 30, 2025 Completed: Sep 15, 2025 (15 days early)
📅
19.7 days Total Age
⏱️
12.3d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
30.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Sep 8, 2025
Visit 2 Sep 9, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00519491
GE FMI - MIC Installs Multiple Locations 08.15.2025
Closed
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD
Priority
Standard
Origin
Email
Reason
New Case
Contact
Chris Lau
Owner
Jessica Sells
Created
Aug 15, 2025
Work Orders from this Case (6)
WO-01298034 (current) Invoiced
Installation • Dillon Pilgrim
Created: Aug 15, 2025 • Closed: Sep 14, 2025
WO-01298035 Invoiced
Installation • Jeffrey Coles
Created: Aug 15, 2025 • Closed: Dec 20, 2025
WO-01298036 Canceled
Installation
Created: Aug 15, 2025
WO-01298037 Invoiced
Installation • Allan Klus
Created: Aug 15, 2025 • Closed: Oct 7, 2025
WO-01298038 Invoiced
Installation • Allan Klus
Created: Aug 15, 2025 • Closed: Sep 18, 2025
WO-01299881 Invoiced
Installation • Rick Charles
Created: Aug 27, 2025 • Closed: Sep 10, 2025
Completed with significant delays
Invoiced • 201 days old
🚨
Primary Delay 12.3 days stuck in "Scheduled"
⏱️
Total Delay 30.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
8.3d / 0.5d SLA
Scheduled
12.3d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.0d
Ready to Bill
12.5d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
2.6d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification for the following serial number(s): TBD Scale serial number(s): TBD
🔍 Technician Findings
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD
⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
GEHC MIC Installation - 15 PANDA

Timeline

📞
Case Linked Aug 15, 4:01 PM
Case Number: 00519491
Subject: GE FMI - MIC Installs Multiple Locations 08.15.2025
Status: Closed
📋
Work Order Created Aug 15, 5:20 PM
Work Order: WO-01298034
Type: Installation
Priority: PC
⚠️ 8.8 business days
👷
▶
3 Technician Assigned Aug 27, 12:21 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-09-08T11:15:00.000+0000, 2025-09-08T12:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Entered
To: Scheduled
Duration in Previous: 11d 19h
⚠️ 6.0 business days
💵
2x Expenses Added Sep 4, 12:12 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 7.0 business days
⏱️
11x Labor Added Sep 14, 9:17 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 6, 2, 1, 8, 250, 10
✔️
▶
2 Status: Completed Sep 14, 10:42 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Dillon Pilgrim
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Sep 16, 3:47 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 17h
📄
Status: Ready to Bill by Timothy Amburgey Sep 16, 3:55 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 4m
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Sep 18, 12:17 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Allison Belyea
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
🚨 10.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Oct 1, 3:12 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 13d 2h
⏳ 3.0 business days
💰
Status: Invoiced by Yecenia Campos Oct 3, 8:45 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 2d 5h
🚨 43.4 business days
🧾
Invoice Created Dec 9, 9:45 AM
Invoice Number: SM-242564

Bottlenecks

Entered
Duration: 8.3 business days (threshold: 4.0 business hours)
Exceeded by 7.8 business days
Scheduled
Duration: 12.3 business days (threshold: 2.0 business days)
Exceeded by 10.3 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Ready to Bill
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
Invoice Pending
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 4.8 business hours

🔗 Related Artifacts

📞
Case 00519491
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Dillon Pilgrim
Scheduled
Sep 8, 8:00 AM
Created
Aug 15, 5:20 PM
Invoice #
SM-242564

Work Details (14)

Name Type Status Qty Amount Date
WL-02925022 Expenses Open 1 $313.80 Sep 4, 12:12 PM
WL-02925023 Expenses Open 1 $0.00 Sep 4, 12:12 PM
WL-02935502 Labor Open 6 $450.00 Sep 14, 9:17 PM
WL-02935503 Labor Open 2 $180.00 Sep 14, 9:17 PM
WL-02935504 Labor Open 1 $0.00 Sep 14, 9:17 PM
WL-02935505 Labor Open 1 $100.00 Sep 14, 9:17 PM
WL-02935506 Labor Open 8 $720.00 Sep 14, 9:17 PM
WL-02935507 Labor Open 1 $0.00 Sep 14, 9:17 PM
WL-02935508 Expenses Open 1 $0.00 Sep 14, 9:17 PM
WL-02935509 Travel Open 250 $0.00 Sep 14, 9:17 PM
WL-02935510 Travel Open 10 $0.00 Sep 14, 9:17 PM
WL-02935511 Travel Open 10 $0.00 Sep 14, 9:17 PM
WL-02935512 Travel Open 10 $0.00 Sep 14, 9:17 PM
WL-02937491 Labor Open 0.016666666666667 $38.00 Sep 16, 3:47 PM

Details