Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: Sep 13, 2025
✗ SLA Missed (3 biz days late)
🕐 Clock stopped: Canceled (Sep 17, 2025)
7d
▶ Clock Running
Status: Created
Aug 15 → Aug 26, 2025
7 business days (counted)
Running total: 7 of ? biz days used
15d
▶ Clock Running
Status: Scheduled
Aug 26 → Sep 17, 2025
15 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Entered
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 22 of ? biz days used
Created: Aug 15, 2025
Canceled: Sep 17, 2025
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Aug 15 → Aug 26
Created
▶ Running
7
7
Aug 26 → Sep 17
Scheduled
▶ Running
15
22
Sep 17 → Sep 17
Entered
▶ Running
0
22
Dispatch Over SLA
Coordinators Over SLA
Created: Aug 15, 2025
Due: Sep 13, 2025
Completed: Sep 17, 2025 (3 days late)
⏱️
15.7d in Scheduled
Longest Stage
🔄
3 transitions
Status Changes
⚠️
20.5d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
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Case #00519491
GE FMI - MIC Installs Multiple Locations 08.15.2025
Closed
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD
Scale serial number(s): TBD
Work Orders from this Case (6)
WO-01298034
Invoiced
Installation • Dillon Pilgrim
Created: Aug 15, 2025 • Closed: Sep 14, 2025
WO-01298035
Invoiced
Installation • Jeffrey Coles
Created: Aug 15, 2025 • Closed: Dec 20, 2025
WO-01298036 (current)
Canceled
Installation
Created: Aug 15, 2025
WO-01298037
Invoiced
Installation • Allan Klus
Created: Aug 15, 2025 • Closed: Oct 7, 2025
WO-01298038
Invoiced
Installation • Allan Klus
Created: Aug 15, 2025 • Closed: Sep 18, 2025
WO-01299881
Invoiced
Installation • Rick Charles
Created: Aug 27, 2025 • Closed: Sep 10, 2025
🚨
Primary Delay
15.7 days stuck in "Scheduled"
⏱️
Total Delay
20.5 business days over SLA thresholds
SLA vs Actual Time by Status
Scheduled
15.7d
/ 2.0d SLA
💬 Activities, Notes & Communications
📝 WO Notes (4)
🔒
Internal CSA Notes
09/02/2025 RArnold- Updated to 09/10
⚠️
Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PBW24391922SA,PBW24341656SA,PBW25078082SA,PBW24391921SA,PBW24391923SA,PBW24391920SA
Scale serial number(s): P309331L,P309340L,P309341L,P309332L,P309333L,P309339L
📄
Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞
Call Description
GEHC MIC Installation - 6 PANDA
Timeline
📞
Case Number:
00519491
Subject:
GE FMI - MIC Installs Multiple Locations 08.15.2025
Status:
Closed
📋
Work Order:
WO-01298036
Type:
Installation
Priority:
PC
👷
📅
Scheduled For:
2025-09-04T12:15:00.000+0000, 2025-09-04T12:00:00.000+0000
🗓️
From:
Entered
To:
Scheduled
Duration in Previous:
10d 20h
📅
Scheduled For:
2025-09-10T12:00:00.000+0000
🆕
🚫
From:
Entered
To:
Canceled
Duration in Previous:
1m
Bottlenecks
Entered
Duration: 7.3 business days (threshold: 4.0 business hours)
Exceeded by 6.8 business days
Scheduled
Duration: 15.7 business days (threshold: 2.0 business days)
Exceeded by 13.7 business days