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WO-01298038 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 IMAGING DEPARTMENT AT BON SECOURS ST MARYS HOSPITAL — 5801 BREMO RD, RICHMOND VA, 23226

Aug 15, 2025 → Sep 18, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2025
✓ SLA Met (8 biz days early)
Active: 23 biz days
🕐 Clock stopped: Invoiced (Sep 18, 2025)
13d
▶ Clock Running
Status: Created
Aug 15 → Sep 4, 2025
13 business days (counted)
Running total: 13 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Sep 4 → Sep 17, 2025
9 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 17 → Sep 18, 2025
1 business day (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Completed
Sep 18 → Sep 18, 2025
0 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Sep 18 → Sep 18, 2025
0 business days (counted)
Running total: 23 of ? biz days used
Created: Aug 15, 2025 Invoiced: Sep 18, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 15 → Sep 4 Created ▶ Running 13 13
Sep 4 → Sep 17 Scheduled ▶ Running 9 22
Sep 17 → Sep 18 Tech On Site ▶ Running 1 23
Sep 18 → Sep 18 Completed ▶ Running 0 23
Sep 18 → Sep 18 Tech Off Site ▶ Running 0 23
Dispatch 20.1d
Coordinators 10.0d
Field Work 2.4d
Billing 5.2d
✓ SLA Met
Dispatch
20.1 days
Over SLA
Coordinators
10.0 days
Over SLA
Field Work
2.4 days
Over SLA
Billing
5.2 days
Over SLA
Created: Aug 15, 2025 Due: Sep 30, 2025 Completed: Sep 18, 2025 (12 days early)
📅
23.3 days Total Age
⏱️
13.3d in Entered Longest Stage
🔄
10 transitions Status Changes
⚠️
29.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Allan Klus — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 17, 2025
Visit 2 Sep 18, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00519491
GE FMI - MIC Installs Multiple Locations 08.15.2025
Closed
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD
Priority
Standard
Origin
Email
Reason
New Case
Contact
Chris Lau
Owner
Jessica Sells
Created
Aug 15, 2025
Work Orders from this Case (6)
WO-01298034 Invoiced
Installation • Dillon Pilgrim
Created: Aug 15, 2025 • Closed: Sep 14, 2025
WO-01298035 Invoiced
Installation • Jeffrey Coles
Created: Aug 15, 2025 • Closed: Dec 20, 2025
WO-01298036 Canceled
Installation
Created: Aug 15, 2025
WO-01298037 Invoiced
Installation • Allan Klus
Created: Aug 15, 2025 • Closed: Oct 7, 2025
WO-01298038 (current) Invoiced
Installation • Allan Klus
Created: Aug 15, 2025 • Closed: Sep 18, 2025
WO-01299881 Invoiced
Installation • Rick Charles
Created: Aug 27, 2025 • Closed: Sep 10, 2025
Completed with significant delays
Invoiced • 201 days old
🚨
Primary Delay 13.3 days stuck in "Entered"
⏱️
Total Delay 29.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
13.3d / 0.5d SLA
Scheduled
10.0d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Tech Off Site
0.4d / 2.0d SLA
Closed
1.1d / 1.0d SLA
L2 Screening
6.8d / 1.0d SLA
L2 Review
0.0d
Ready to Bill
2.6d / 1.0d SLA
Invoice Pending
2.6d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Installed 9 Corometric 250 Maternal/Fetal monitors and accessories. All required tests passed.
🔍 Technician Findings
N/A
⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD
📄 Description
GE Healthcare Corometrics 250cx (Series) Fetal Monitor (Models: 256cx, 259cx)
📞 Call Description
GEHC MIC Installation - 9 CORO 259

Timeline

📞
Case Linked Aug 15, 4:01 PM
Case Number: 00519491
Subject: GE FMI - MIC Installs Multiple Locations 08.15.2025
Status: Closed
📋
Work Order Created Aug 15, 5:33 PM
Work Order: WO-01298038
Type: Installation
Priority: PC
🚨 13.8 business days
👷
▶
3 Technician Assigned Sep 4, 8:25 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-09-17T12:30:00.000+0000, 2025-09-17T12:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Entered
To: Scheduled
Duration in Previous: 19d 14h
🚨 10.0 business days
🔧
Status: Tech On Site by Allan Klus Sep 17, 9:38 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 13d 1h
⏱️
5x Labor Added Sep 17, 4:26 PM
Type: Labor, Travel
Status: Open
Qty: 2.25, 3.25, 87
⏱️
Labor Added Sep 17, 5:01 PM
Type: Labor
Status: Open
Qty: 1
⏱️
2x Labor Added Sep 18, 8:39 AM
Type: Labor, Travel
Status: Open
Qty: 2.5, 87
⏱️
▶
3 Labor Added Sep 18, 4:03 PM
Labor Added → Status: Completed → Status: Tech Off Site
✔️
Status: Completed by Allan Klus
From: Tech On Site
To: Completed
Duration in Previous: 1d 6h
🚗
Status: Tech Off Site by Allan Klus
From: Completed
To: Tech Off Site
Duration in Previous: 1m
⏱️
2x Labor Added Sep 18, 7:28 PM
Type: Labor, Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Allan Klus Sep 18, 7:34 PM
From: Tech Off Site
To: Closed
Duration in Previous: 3h 28m
🔍
Status: L2 Screening by Timothy Amburgey Sep 19, 1:24 PM
From: Closed
To: L2 Screening
Duration in Previous: 17h 50m
⚠️ 7.0 business days
👀
Status: L2 Review by Douglas Pearce Sep 29, 2:51 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 10d 1h
📄
Status: Ready to Bill by Allison Belyea Sep 29, 2:58 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 7m
⏳ 3.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Oct 1, 3:12 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2d 0h
⏳ 3.0 business days
💰
Status: Invoiced by Yecenia Campos Oct 3, 8:45 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 2d 5h
⏳ 1.4 business days
🧾
Invoice Created Oct 6, 2:23 PM
Invoice Number: SM-242564

Bottlenecks

Entered
Duration: 13.3 business days (threshold: 4.0 business hours)
Exceeded by 12.8 business days
Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.4 business hours
L2 Screening
Duration: 6.8 business days (threshold: 1.0 business days)
Exceeded by 5.8 business days
Ready to Bill
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Invoice Pending
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 4.8 business hours

🔗 Related Artifacts

📞
Case 00519491
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Allan Klus
Scheduled
Sep 17, 8:00 AM
Created
Aug 15, 5:33 PM
Invoice #
SM-242564

Work Details (11)

Name Type Status Qty Amount Date
WL-02939263 Labor Open 2.25 $0.00 Sep 17, 4:26 PM
WL-02939264 Labor Open 3.25 $150.00 Sep 17, 4:26 PM
WL-02939265 Labor Open 2.25 $250.00 Sep 17, 4:26 PM
WL-02939266 Travel Open 87 $0.00 Sep 17, 4:26 PM
WL-02939267 Travel Open 87 $0.00 Sep 17, 4:26 PM
WL-02939355 Labor Open 1 $0.00 Sep 17, 5:01 PM
WL-02940176 Labor Open 2.5 $250.00 Sep 18, 8:39 AM
WL-02940177 Travel Open 87 $0.00 Sep 18, 8:39 AM
WL-02941126 Labor Open 4.25 $525.00 Sep 18, 4:03 PM
WL-02941538 Labor Open 1 $0.00 Sep 18, 7:28 PM
WL-02941539 Expenses Open 1 $0.00 Sep 18, 7:28 PM

Details