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WO-01298037 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 PRINCESS ANNE HOSPITAL — 2025 GLENN MITCHELL DR, VIRGINIA BEACH VA, 23456

Aug 15, 2025 → Oct 7, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 11, 2025
✓ SLA Met (3 biz days early)
Active: 36 biz days
🕐 Clock stopped: Invoiced (Oct 7, 2025)
7d
▶ Clock Running
Status: Created
Aug 15 → Aug 26, 2025
7 business days (counted)
Running total: 7 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Aug 26 → Sep 8, 2025
8 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 8 → Sep 8, 2025
0 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Completed
Sep 8 → Sep 8, 2025
0 business days (counted)
Running total: 15 of ? biz days used
21d
▶ Clock Running
Status: Incomplete
Sep 8 → Oct 7, 2025
21 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Completed
Oct 7 → Oct 7, 2025
0 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Oct 7 → Oct 7, 2025
0 business days (counted)
Running total: 36 of ? biz days used
Created: Aug 15, 2025 Invoiced: Oct 7, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Aug 15 → Aug 26 Created ▶ Running 7 7
Aug 26 → Sep 8 Scheduled ▶ Running 8 15
Sep 8 → Sep 8 Tech On Site ▶ Running 0 15
Sep 8 → Sep 8 Completed ▶ Running 0 15
Sep 8 → Oct 7 Incomplete ▶ Running 21 36
Oct 7 → Oct 7 Completed ▶ Running 0 36
Oct 7 → Oct 7 Tech Off Site ▶ Running 0 36
Dispatch 16.8d
Coordinators 8.7d
Field Work 1.8d
Incomplete 21.1d (excluded)
Billing 0.4d
✓ SLA Met
Dispatch
16.8 days
Over SLA
Coordinators
8.7 days
Over SLA
Field Work
1.8 days
Incomplete (excluded from total)
21.1 days
Billing
0.4 days
Created: Aug 15, 2025 Due: Oct 11, 2025 Completed: Oct 7, 2025 (4 days early)
📅
36.3 days Total Age
⏱️
21.1d in Incomplete Longest Stage
🔄
10 transitions Status Changes
⚠️
31.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Allan Klus — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 8, 2025
Visit 2 Oct 7, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00519491
GE FMI - MIC Installs Multiple Locations 08.15.2025
Closed
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD
Priority
Standard
Origin
Email
Reason
New Case
Contact
Chris Lau
Owner
Jessica Sells
Created
Aug 15, 2025
Work Orders from this Case (6)
WO-01298034 Invoiced
Installation • Dillon Pilgrim
Created: Aug 15, 2025 • Closed: Sep 14, 2025
WO-01298035 Invoiced
Installation • Jeffrey Coles
Created: Aug 15, 2025 • Closed: Dec 20, 2025
WO-01298036 Canceled
Installation
Created: Aug 15, 2025
WO-01298037 (current) Invoiced
Installation • Allan Klus
Created: Aug 15, 2025 • Closed: Oct 7, 2025
WO-01298038 Invoiced
Installation • Allan Klus
Created: Aug 15, 2025 • Closed: Sep 18, 2025
WO-01299881 Invoiced
Installation • Rick Charles
Created: Aug 27, 2025 • Closed: Sep 10, 2025
Completed with significant delays
Invoiced • 201 days old
🚨
Primary Delay 21.1 days stuck in "Incomplete"
⏱️
Total Delay 31.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
7.3d / 0.5d SLA
Scheduled
8.7d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.5d / 1.0d SLA
Incomplete
21.1d
Tech Off Site
0.7d / 2.0d SLA
Closed
10.3d / 1.0d SLA
L2 Screening
9.5d / 1.0d SLA
L2 Review
0.0d
Ready to Bill
0.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/08/2025 AKlus - unable to complete due to the scales and other accessories were not delivered, only the Panda Bedwarmers. Shipper only delivered 2 out of 3 pallets.

🔧 Work Performed
Completed installation of 2 Panda bed warmers and accessories.
🔍 Technician Findings
N/A
⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
GEHC MIC Installation - 2 PANDA

Timeline

📞
Case Linked Aug 15, 4:01 PM
Case Number: 00519491
Subject: GE FMI - MIC Installs Multiple Locations 08.15.2025
Status: Closed
📋
Work Order Created Aug 15, 5:30 PM
Work Order: WO-01298037
Type: Installation
Priority: PC
⚠️ 7.8 business days
👷
▶
4 Technician Assigned Aug 26, 2:12 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-09-08T12:30:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Entered
To: Scheduled
Duration in Previous: 10d 20h
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-09-08T12:00:00.000+0000
⚠️ 9.0 business days
🔧
Status: Tech On Site by Allan Klus Sep 8, 10:49 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 12d 20h
⏱️
2x Labor Added Sep 8, 1:01 PM
Type: Labor
Status: Open
Qty: 4.75, 2.5
✔️
Status: Completed by Allan Klus Sep 8, 3:30 PM
From: Tech On Site
To: Completed
Duration in Previous: 4h 41m
⚠️
Status: Incomplete by Allan Klus Sep 8, 7:24 PM
From: Completed
To: Incomplete
Duration in Previous: 3h 54m
⏱️
2x Labor Added Sep 8, 8:01 PM
Type: Labor, Expenses
Status: Open
Qty: 0.5, 1
🚗
Travel Added Sep 9, 4:34 PM
Type: Travel
Status: Open
Qty: 189
🚨 20.9 business days
⏱️
▶
2 2x Labor Added Oct 7, 11:37 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Incomplete, Completed
To: Completed, Tech Off Site
Duration in Previous: 28d 16h, 0m
💵
2x Expenses Added Oct 7, 5:27 PM
Type: Expenses, Travel
Status: Open
Qty: 1, 114
🏁
Status: Closed by Allan Klus Oct 7, 5:34 PM
From: Tech Off Site
To: Closed
Duration in Previous: 5h 56m
🚨 10.8 business days
🔍
Status: L2 Screening by Timothy Amburgey Oct 22, 4:19 PM
From: Closed
To: L2 Screening
Duration in Previous: 14d 22h
⚠️ 10.0 business days
👀
Status: L2 Review by Douglas Pearce Nov 4, 10:03 AM
From: L2 Screening
To: L2 Review
Duration in Previous: 12d 18h
📄
Status: Ready to Bill by Allison Belyea Nov 4, 10:26 AM
From: L2 Review
To: Ready to Bill
Duration in Previous: 22m
📨
Status: Invoice Pending by Timothy Amburgey Nov 4, 1:22 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2h 56m, 0m
⏳ 3.0 business days
🧾
Invoice Created Nov 6, 12:40 PM
Invoice Number: SM-245567

Bottlenecks

Entered
Duration: 7.3 business days (threshold: 4.0 business hours)
Exceeded by 6.8 business days
Scheduled
Duration: 8.7 business days (threshold: 2.0 business days)
Exceeded by 6.7 business days
Closed
Duration: 10.3 business days (threshold: 1.0 business days)
Exceeded by 9.3 business days
L2 Screening
Duration: 9.5 business days (threshold: 1.0 business days)
Exceeded by 8.5 business days

🔗 Related Artifacts

📞
Case 00519491
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Allan Klus
Scheduled
Sep 8, 8:00 AM
Created
Aug 15, 5:30 PM
Invoice #
SM-245567

Work Details (9)

Name Type Status Qty Amount Date
WL-02928519 Labor Open 4.75 $450.00 Sep 8, 1:01 PM
WL-02928520 Labor Open 2.5 $180.00 Sep 8, 1:01 PM
WL-02929124 Labor Open 0.5 $0.00 Sep 8, 8:01 PM
WL-02929125 Expenses Open 1 $0.00 Sep 8, 8:01 PM
WL-02930091 Travel Open 189 $0.00 Sep 9, 4:34 PM
WL-02961940 Labor Open 3 $450.00 Oct 7, 11:37 AM
WL-02961941 Labor Open 1.25 $360.00 Oct 7, 11:37 AM
WL-02962455 Expenses Open 1 $0.00 Oct 7, 5:27 PM
WL-02962456 Travel Open 114 $0.00 Oct 7, 5:27 PM

Details