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WO-01298035 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 Alexander T. Augusta Military Medical Center — 9300 Dewitt Loop, Fort Belvoir VA, 22060

Aug 15, 2025 → Dec 20, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (7 biz days early)
Active: 83 biz days
Paused: 2 biz days
🕐 Clock stopped: Invoiced (Dec 20, 2025)
16d
▶ Clock Running
Status: Created
Aug 15 → Sep 9, 2025
16 business days (counted)
Running total: 16 of ? biz days used
56d
▶ Clock Running
Status: Assigned
Sep 9 → Dec 2, 2025
56 business days (counted)
Running total: 72 of ? biz days used
11d
▶ Clock Running
Status: Scheduled
Dec 2 → Dec 17, 2025
11 business days (counted)
Running total: 83 of ? biz days used
▶ Clock Running
Status: Entered
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 83 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Dec 17 → Dec 19, 2025
2 business days (not counted)
▶ Clock Running
Status: Assigned
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 83 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 83 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 19 → Dec 20, 2025
0 business days (counted)
Running total: 83 of ? biz days used
▶ Clock Running
Status: Completed
Dec 20 → Dec 20, 2025
0 business days (counted)
Running total: 83 of ? biz days used
Created: Aug 15, 2025 Invoiced: Dec 20, 2025
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Aug 15 → Sep 9 Created ▶ Running 16 16
Sep 9 → Dec 2 Assigned ▶ Running 56 72
Dec 2 → Dec 17 Scheduled ▶ Running 11 83
Dec 17 → Dec 17 Entered ▶ Running 0 83
Dec 17 → Dec 19 Ready for Release ⏸ Paused 2 —
Dec 19 → Dec 19 Assigned ▶ Running 0 83
Dec 19 → Dec 19 Scheduled ▶ Running 0 83
Dec 19 → Dec 20 Tech On Site ▶ Running 0 83
Dec 20 → Dec 20 Completed ▶ Running 0 83
Dispatch 19.3d
Holding 2.3d (excluded)
Coordinators 68.4d
Field Work 1.0d
Incomplete 0.0d (excluded)
Billing 2.0d
✓ SLA Met
Dispatch
19.3 days
Over SLA
Holding (excluded from total)
2.3 days
Coordinators
68.4 days
Over SLA
Field Work
1.0 days
Incomplete (excluded from total)
0.0 days
Billing
2.0 days
Over SLA
Created: Aug 15, 2025 Due: Dec 31, 2025 Completed: Dec 20, 2025 (11 days early)
📅
85.3 days Total Age
⏱️
57.0d in Assigned Longest Stage
🔄
12 transitions Status Changes
⚠️
85.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00519491
GE FMI - MIC Installs Multiple Locations 08.15.2025
Closed
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD
Priority
Standard
Origin
Email
Reason
New Case
Contact
Chris Lau
Owner
Jessica Sells
Created
Aug 15, 2025
Work Orders from this Case (6)
WO-01298034 Invoiced
Installation • Dillon Pilgrim
Created: Aug 15, 2025 • Closed: Sep 14, 2025
WO-01298035 (current) Invoiced
Installation • Jeffrey Coles
Created: Aug 15, 2025 • Closed: Dec 20, 2025
WO-01298036 Canceled
Installation
Created: Aug 15, 2025
WO-01298037 Invoiced
Installation • Allan Klus
Created: Aug 15, 2025 • Closed: Oct 7, 2025
WO-01298038 Invoiced
Installation • Allan Klus
Created: Aug 15, 2025 • Closed: Sep 18, 2025
WO-01299881 Invoiced
Installation • Rick Charles
Created: Aug 27, 2025 • Closed: Sep 10, 2025
Completed with significant delays
Invoiced • 201 days old
🚨
Primary Delay 57.0 days stuck in "Assigned"
⏱️
Total Delay 85.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
16.3d / 0.5d SLA
Assigned
57.0d / 0.5d SLA
Scheduled
11.4d / 2.0d SLA
Ready for Release
2.3d
Tech On Site
1.0d / 1.0d SLA
Closed
2.7d / 1.0d SLA
Incomplete
0.0d
L2 Screening
3.0d / 1.0d SLA
L2 Review
3.9d
Ready to Bill
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/2/2025 RFosbury - dispatch to Jeffrey C. Dec 18th



Onsite contact: Mr. Celso Stirling, Biomed, (808) 754-2203

Site Address:

A.T. Augusta Military Medical Center

9300 Dewitt loop

Fort Belvoir, VA 22060

Medical Maintenance Section, Room: OL.503

The technician who will be arriving must go to the Tulley Gate Visitor Center (address: 9500 Pohick Rd Bldg. 1409, fort Belvoir, 22060) to obtain an installation pass. Once the technician arrives, he/she will contact Mr. Stirling to meet there and act as the sponsor to facilitate access to the installation. A valid Real ID is necessary to obtain the installation pass. If you have any questions, please feel free to call Mr. Stirling

🔧 Work Performed
INSTALLED ONE Panda iRes Warmer
🔍 Technician Findings
INSTALLED ONE Panda iRes Warmer
⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PBW24442168SA PSI Description Order Line Item Number Description Ordered Qty Shipped Qty Serial Number PANDA IRES WARMER BOP 1.1..0 M1112198-01045518 PANDA IRES WARMER 1 1 PBW24442168SA
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
GEHC MIC Installation - 1 PANDA

Timeline

📞
Case Linked Aug 15, 4:01 PM
Case Number: 00519491
Subject: GE FMI - MIC Installs Multiple Locations 08.15.2025
Status: Closed
📋
Work Order Created Aug 15, 5:23 PM
Work Order: WO-01298035
Type: Installation
Priority: PC
🚨 16.8 business days
👷
▶
2 Technician Assigned Sep 9, 10:49 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Cristina Everetts
From: Entered
To: Assigned
Duration in Previous: 24d 17h
🚨 57.0 business days
📅
▶
2 Dispatch Scheduled Dec 2, 4:50 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rich Fosbury
From: Assigned
To: Scheduled
Duration in Previous: 84d 7h
🚨 11.9 business days
📅
▶
2 Dispatch Scheduled Dec 17, 4:51 PM
Dispatch Scheduled → Status: Entered
🆕
Status: Entered by Mandy Newman
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 15d 0h, 0m
⏳ 2.9 business days
👷
▶
4 Technician Assigned Dec 19, 10:09 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Dispatch Scheduled
👷
Status: Assigned by Rich Fosbury
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 1d 17h, 0m
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-12-19T07:45:00.000+0000
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-12-18T13:00:00.000+0000
🔧
Status: Tech On Site by Jeffrey Coles Dec 19, 11:00 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 50m
⏳ 1.0 business days
⏱️
3x Labor Added Dec 20, 11:11 AM
Type: Labor
Status: Open
Qty: 2, 6, 3
🚗
2x Travel Added Dec 20, 11:19 AM
Type: Travel
Status: Open
Qty: 90
✔️
Status: Completed by Jeffrey Coles Dec 20, 12:17 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 1h, 0m
⏳ 1.0 business days
⚠️
▶
2 Status: Incomplete Dec 22, 1:11 PM
Status: Incomplete → Status: Closed
🏁
Status: Closed by Douglas Pearce
From: Incomplete
To: Closed
Duration in Previous: 1m
⏱️
▶
2 Labor Added Dec 23, 9:16 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 20h 4m
⏳ 3.0 business days
👀
Status: L2 Review by Sean Currie Dec 26, 11:30 AM
From: L2 Screening
To: L2 Review
Duration in Previous: 3d 2h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 31, 9:06 AM
From: L2 Review
To: Ready to Bill
Duration in Previous: 4d 21h
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Jan 2, 4:47 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250436

Bottlenecks

Entered
Duration: 16.3 business days (threshold: 4.0 business hours)
Exceeded by 15.8 business days
Assigned
Duration: 57.0 business days (threshold: 4.0 business hours)
Exceeded by 56.5 business days
Scheduled
Duration: 11.3 business days (threshold: 2.0 business days)
Exceeded by 9.3 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.8 business hours
L2 Screening
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00519491
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Jeffrey Coles
Scheduled
Dec 18, 8:00 AM
Created
Aug 15, 5:23 PM
Invoice #
SM-250436

Work Details (6)

Name Type Status Qty Amount Date
WL-03044417 Labor Open 2 $250.00 Dec 20, 11:11 AM
WL-03044418 Labor Open 6 $180.00 Dec 20, 11:11 AM
WL-03044419 Labor Open 3 $0.00 Dec 20, 11:11 AM
WL-03044428 Travel Open 90 $0.00 Dec 20, 11:19 AM
WL-03044429 Travel Open 90 $0.00 Dec 20, 11:19 AM
WL-03046024 Labor Open 0.016666666666667 $38.00 Dec 23, 9:16 AM

Details