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WO-01299881 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 MEDSTAR WASHINGTON HOSPITAL CENTER — 110 IRVING ST NW, WASHINGTON DC, 20010

Aug 27, 2025 → Sep 10, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 30, 2025
✓ SLA Met (14 biz days early)
Active: 9 biz days
🕐 Clock stopped: Invoiced (Sep 10, 2025)
▶ Clock Running
Status: Created
Aug 27 → Aug 27, 2025
0 business days (counted)
Running total: 0 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Aug 27 → Sep 10, 2025
9 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Completed
Sep 10 → Sep 10, 2025
0 business days (counted)
Running total: 9 of ? biz days used
Created: Aug 27, 2025 Invoiced: Sep 10, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Aug 27 → Aug 27 Created ▶ Running 0 0
Aug 27 → Sep 10 Scheduled ▶ Running 9 9
Sep 10 → Sep 10 Completed ▶ Running 0 9
Dispatch 12.9d
Coordinators 10.0d
Billing 5.2d
✓ SLA Met
Dispatch
12.9 days
Over SLA
Coordinators
10.0 days
Over SLA
Billing
5.2 days
Over SLA
Created: Aug 27, 2025 Due: Sep 30, 2025 Completed: Sep 10, 2025 (20 days early)
📅
10.0 days Total Age
⏱️
12.8d in L2 Screening Longest Stage
🔄
7 transitions Status Changes
⚠️
23.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
23 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Sep 8, 2025
Visit 2 Sep 9, 2025
Visit 3 Sep 10, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00519491
GE FMI - MIC Installs Multiple Locations 08.15.2025
Closed
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD
Priority
Standard
Origin
Email
Reason
New Case
Contact
Chris Lau
Owner
Jessica Sells
Created
Aug 15, 2025
Work Orders from this Case (6)
WO-01298034 Invoiced
Installation • Dillon Pilgrim
Created: Aug 15, 2025 • Closed: Sep 14, 2025
WO-01298035 Invoiced
Installation • Jeffrey Coles
Created: Aug 15, 2025 • Closed: Dec 20, 2025
WO-01298036 Canceled
Installation
Created: Aug 15, 2025
WO-01298037 Invoiced
Installation • Allan Klus
Created: Aug 15, 2025 • Closed: Oct 7, 2025
WO-01298038 Invoiced
Installation • Allan Klus
Created: Aug 15, 2025 • Closed: Sep 18, 2025
WO-01299881 (current) Invoiced
Installation • Rick Charles
Created: Aug 27, 2025 • Closed: Sep 10, 2025
Completed with significant delays
Invoiced • 189 days old
🚨
Primary Delay 12.8 days stuck in "L2 Screening"
⏱️
Total Delay 23.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
10.0d / 2.0d SLA
Closed
2.0d / 1.0d SLA
L2 Screening
12.8d / 1.0d SLA
L2 Review
0.0d
Ready to Bill
2.6d / 1.0d SLA
Invoice Pending
2.6d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Installation of 10 Panda Warmers and accessories complete.
🔍 Technician Findings
Good working conditions
⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
GEHC MIC Installation - 15 PANDA

Timeline

📞
Case Linked Aug 15, 4:01 PM
Case Number: 00519491
Subject: GE FMI - MIC Installs Multiple Locations 08.15.2025
Status: Closed
⚠️ 9.0 business days
📋
Work Order Created Aug 27, 12:05 PM
Work Order: WO-01299881
Type: Installation
Priority: PC
👷
▶
3 Technician Assigned Aug 27, 12:17 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-09-08T12:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Entered
To: Scheduled
Duration in Previous: 11m
⚠️ 8.0 business days
💵
2x Expenses Added Sep 8, 11:25 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
11x Labor Added Sep 9, 6:58 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 3.75, 6, 0.75, 7.25, 1, 156
🚗
3x Travel Added Sep 9, 7:04 PM
Type: Travel
Status: Open
Qty: 3.2
💵
2x Expenses Added Sep 9, 7:16 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
4x Labor Added Sep 10, 11:19 AM
Type: Labor, Expenses, Travel
Status: Open
Qty: 3.75, 2, 1, 156
✔️
Status: Completed by Rick Charles Sep 10, 11:36 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 13d 23h, 0m
⏳ 2.0 business days
⏱️
Labor Added Sep 11, 1:15 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
🔍
Status: L2 Screening by Timothy Amburgey Sep 11, 1:21 PM
From: Closed
To: L2 Screening
Duration in Previous: 1d 1h
🚨 13.0 business days
👀
Status: L2 Review by Douglas Pearce Sep 29, 2:55 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 18d 1h
📄
Status: Ready to Bill by Allison Belyea Sep 29, 3:00 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 5m
⏳ 3.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Oct 1, 3:12 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2d 0h
⏳ 3.0 business days
💰
Status: Invoiced by Yecenia Campos Oct 3, 8:45 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 2d 5h
⏳ 1.4 business days
🧾
Invoice Created Oct 6, 2:23 PM
Invoice Number: SM-242564

Bottlenecks

Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
L2 Screening
Duration: 12.8 business days (threshold: 1.0 business days)
Exceeded by 11.8 business days
Ready to Bill
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Invoice Pending
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 4.8 business hours

🔗 Related Artifacts

📞
Case 00519491
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Rick Charles
Scheduled
Sep 8, 8:00 AM
Created
Aug 27, 12:05 PM
Invoice #
SM-242564

Work Details (23)

Name Type Status Qty Amount Date
WL-02928430 Expenses Open 1 $219.56 Sep 8, 11:25 AM
WL-02928431 Expenses Open 1 $0.00 Sep 8, 11:25 AM
WL-02930366 Labor Open 3.75 $450.00 Sep 9, 6:58 PM
WL-02930367 Labor Open 6 $720.00 Sep 9, 6:58 PM
WL-02930368 Labor Open 0.75 $0.00 Sep 9, 6:58 PM
WL-02930369 Labor Open 0.75 $0.00 Sep 9, 6:58 PM
WL-02930370 Labor Open 7.25 $1,080.00 Sep 9, 6:58 PM
WL-02930371 Labor Open 0.75 $100.00 Sep 9, 6:58 PM
WL-02930372 Labor Open 2 $0.00 Sep 9, 6:58 PM
WL-02930373 Expenses Open 1 $0.00 Sep 9, 6:58 PM
WL-02930374 Expenses Open 1 $0.00 Sep 9, 6:58 PM
WL-02930375 Expenses Open 1 $0.00 Sep 9, 6:58 PM
WL-02930376 Travel Open 156 $0.00 Sep 9, 6:58 PM
WL-02930388 Travel Open 3.2 $0.00 Sep 9, 7:04 PM
WL-02930389 Travel Open 3.2 $0.00 Sep 9, 7:04 PM
WL-02930390 Travel Open 3.2 $0.00 Sep 9, 7:04 PM
WL-02930396 Expenses Open 1 $0.00 Sep 9, 7:16 PM
WL-02930397 Expenses Open 1 $0.00 Sep 9, 7:16 PM
WL-02930944 Labor Open 3.75 $0.00 Sep 10, 11:19 AM
WL-02930945 Labor Open 2 $0.00 Sep 10, 11:19 AM
WL-02930946 Expenses Open 1 $196.37 Sep 10, 11:19 AM
WL-02930947 Travel Open 156 $0.00 Sep 10, 11:19 AM
WL-02932497 Labor Open 0.016666666666667 $38.00 Sep 11, 1:15 PM

Details