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WO-01311343 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 Eskenazi Hospital — 725 ST MARGARETS DR, INDIANAPOLIS IN, 46202-5020

Oct 24, 2025 → Dec 26, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (3 biz days early)
Active: 41 biz days
🕐 Clock stopped: Invoiced (Dec 27, 2025)
▶ Clock Running
Status: Created
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
33d
▶ Clock Running
Status: Ready for Scheduling
Oct 24 → Dec 15, 2025
33 business days (counted)
Running total: 33 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Dec 15 → Dec 24, 2025
7 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 24 → Dec 25, 2025
0 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 25 → Dec 25, 2025
0 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 25 → Dec 25, 2025
0 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Completed
Dec 25 → Dec 27, 2025
1 business day (counted)
Running total: 41 of ? biz days used
Created: Oct 24, 2025 Invoiced: Dec 27, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Oct 24 → Oct 24 Created ▶ Running 0 0
Oct 24 → Dec 15 Ready for Scheduling ▶ Running 33 33
Dec 15 → Dec 24 Scheduled ▶ Running 7 40
Dec 24 → Dec 25 Tech On Site ▶ Running 0 40
Dec 25 → Dec 25 Scheduled ▶ Running 0 40
Dec 25 → Dec 25 Tech On Site ▶ Running 0 40
Dec 25 → Dec 27 Completed ▶ Running 1 41
Dispatch 0.8d
Coordinators 40.9d
Field Work 1.1d
Billing 2.3d
✓ SLA Met
Dispatch
0.8 days
Coordinators
40.9 days
Over SLA
Field Work
1.1 days
Billing
2.3 days
Over SLA
Created: Oct 24, 2025 Due: Dec 31, 2025 Completed: Dec 27, 2025 (4 days early)
📅
41.5 days Total Age
⏱️
33.5d in Ready for Scheduling Longest Stage
🔄
10 transitions Status Changes
⚠️
39.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Bennet O Dartey — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 24, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00538289
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Oct 24, 2025
Work Orders from this Case (6)
WO-01311343 (current) Invoiced
Installation • Bennet O Dartey
Created: Oct 24, 2025 • Closed: Dec 26, 2025
WO-01311344 Invoiced
Installation • Bennet O Dartey
Created: Oct 24, 2025 • Closed: Dec 31, 2025
WO-01326620 Invoiced
Installation • Jackson Reeves
Created: Dec 15, 2025 • Closed: Dec 25, 2025
WO-01326621 Canceled
Installation
Created: Dec 15, 2025
WO-01327143 Invoiced
Installation • Bennet O Dartey
Created: Dec 18, 2025 • Closed: Dec 31, 2025
WO-01327145 Invoiced
Installation • James Shoemaker
Created: Dec 18, 2025 • Closed: Jan 8, 2026
Completed with significant delays
Invoiced • 131 days old
🚨
Primary Delay 33.5 days stuck in "Ready for Scheduling"
⏱️
Total Delay 39.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
33.5d / 1.0d SLA
Scheduled
7.4d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
1.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
L2 Screening
0.8d / 1.0d SLA
L2 Review
1.2d
Ready to Bill
2.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/15/2025 DMalloy -Dispatching for FSE Bennet Dartety, Eric Mancerella, and Ryan Lewis to be on site beginning Tuesday, 12/30. 

🔧 Work Performed
Giraffe OmniBed Carestation Installation
🔍 Technician Findings
N/A
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25491060SA,TAB25491061SA,TAB25491062SA,TAB25491063SA,TAB25481022SA,TAB25491010SA,TAB25491012SA,TAB25491017SA,TAB25491020SA,TAB25491023SA,TAB25491024SA,TAB25491030SA,TAB25491034SA,TAB25491037SA,TAB25491039SA,TAB25491040SA,TAB25491045SA,TAB25491046SA,TAB25491050SA,TAB25491051SA,TAB25491052SA,TAB25491053SA,TAB25491054SA,TAB25491055SA,TAB25491057SA,TAB25491058SA,TAB25491059SA Scale serial number(s): G314553M,G314569M,G314151M,G314155M,G314168M,G310994M,G310992M,G310990M,G311915M,G311920M,G311921M,G313060M,G313910M,G313928M,G314567M,G314550M,G314153M,G314154M,G310995M,G310993M,G310991M,G310989M,G311918M,G313927M,G313926M,G310988M,G310987M *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
GEHC MIC Installation - 27 GOB

Timeline

📞
▶
3 Case Linked Oct 24, 3:44 PM
Case Linked → Work Order Created → Status: Ready for Scheduling
📋
Work Order Created
Work Order: WO-01311343
Type: Installation
Priority: PC
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 34.0 business days
📅
▶
3 Dispatch Scheduled Dec 15, 3:41 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Bennet O Dartey
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 52d 0h
⏳ 4.0 business days
📅
Dispatch Scheduled by Deon Malloy Dec 18, 12:06 PM
Scheduled For: 2025-12-29T13:00:00.000+0000
⚠️ 5.0 business days
📅
▶
2 Dispatch Scheduled Dec 24, 6:16 PM
Dispatch Scheduled → Status: Tech On Site
🔧
Status: Tech On Site by Bennet Dartey
From: Scheduled
To: Tech On Site
Duration in Previous: 9d 2h
🗓️
Status: Scheduled by Bennet Dartey Dec 24, 10:09 PM
From: Tech On Site, Scheduled
To: Scheduled, Tech On Site
Duration in Previous: 3h 52m, 0m
⏱️
▶
2 Labor Added Dec 24, 10:17 PM
Labor Added → 2x Travel Added
🚗
2x Travel Added
Type: Travel
Status: Open
Qty: 225, 180
✔️
Status: Completed by Bennet Dartey Dec 24, 10:25 PM
From: Tech On Site
To: Completed
Duration in Previous: 14m
⏳ 1.2 business days
⏱️
3x Labor Added Dec 26, 9:19 PM
Type: Labor
Status: Open
Qty: 1, 4, 3
🏁
Status: Closed by Bennet Dartey Dec 26, 10:18 PM
From: Completed
To: Closed
Duration in Previous: 1d 23h
⏳ 1.2 business days
⏱️
▶
2 Labor Added Dec 29, 11:06 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 2d 12h
👀
Status: L2 Review by Sean Currie Dec 29, 5:10 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 6h 1m
📄
Status: Ready to Bill by Timothy Amburgey Dec 30, 4:38 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 23h 27m
⏳ 2.9 business days
📨
▶
2 Status: Invoice Pending Jan 2, 4:47 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250436

Bottlenecks

Ready for Scheduling
Duration: 33.5 business days (threshold: 1.0 business days)
Exceeded by 32.5 business days
Scheduled
Duration: 7.4 business days (threshold: 2.0 business days)
Exceeded by 5.4 business days
Ready to Bill
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

📞
Case 00538289
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Bennet O Dartey
Scheduled
Dec 24, 8:00 AM
Created
Oct 24, 3:45 PM
Invoice #
SM-250436

Work Details (7)

Name Type Status Qty Amount Date
WL-03047709 Labor Open 3 $450.00 Dec 24, 10:17 PM
WL-03047712 Travel Open 225 $0.00 Dec 24, 10:19 PM
WL-03047713 Travel Open 180 $0.00 Dec 24, 10:19 PM
WL-03048417 Labor Open 1 $0.00 Dec 26, 9:19 PM
WL-03048418 Labor Open 4 $190.00 Dec 26, 9:19 PM
WL-03048419 Labor Open 3 $0.00 Dec 26, 9:19 PM
WL-03048829 Labor Open 0.016666666666667 $38.00 Dec 29, 11:06 AM

Details