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WO-01326621 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 Eskenazi Hospital — 725 ST MARGARETS DR, INDIANAPOLIS IN, 46202-5020

Dec 15, 2025 → Jan 8, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 31, 2026
✓ SLA Met (15 biz days early)
Active: 16 biz days
🕐 Clock stopped: Canceled (Jan 8, 2026)
2d
▶ Clock Running
Status: Created
Dec 15 → Dec 17, 2025
2 business days (counted)
Running total: 2 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Dec 17 → Dec 26, 2025
6 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Entered
Dec 26 → Dec 26, 2025
0 business days (counted)
Running total: 8 of ? biz days used
8d
▶ Clock Running
Status: Ready for Scheduling
Dec 26 → Jan 8, 2026
8 business days (counted)
Running total: 16 of ? biz days used
Created: Dec 15, 2025 Canceled: Jan 8, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 15 → Dec 17 Created ▶ Running 2 2
Dec 17 → Dec 26 Scheduled ▶ Running 6 8
Dec 26 → Dec 26 Entered ▶ Running 0 8
Dec 26 → Jan 8 Ready for Scheduling ▶ Running 8 16
Dispatch 2.6d
Coordinators 15.3d
✓ SLA Met
Dispatch
2.6 days
Over SLA
Coordinators
15.3 days
Over SLA
Created: Dec 15, 2025 Due: Jan 31, 2026 Completed: Jan 8, 2026 (23 days early)
📅
16.6 days Total Age
⏱️
9.0d in Ready for Scheduling Longest Stage
🔄
3 transitions Status Changes
⚠️
14.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00538289
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Oct 24, 2025
Work Orders from this Case (6)
WO-01311343 Invoiced
Installation • Bennet O Dartey
Created: Oct 24, 2025 • Closed: Dec 26, 2025
WO-01311344 Invoiced
Installation • Bennet O Dartey
Created: Oct 24, 2025 • Closed: Dec 31, 2025
WO-01326620 Invoiced
Installation • Jackson Reeves
Created: Dec 15, 2025 • Closed: Dec 25, 2025
WO-01326621 (current) Canceled
Installation
Created: Dec 15, 2025
WO-01327143 Invoiced
Installation • Bennet O Dartey
Created: Dec 18, 2025 • Closed: Dec 31, 2025
WO-01327145 Invoiced
Installation • James Shoemaker
Created: Dec 18, 2025 • Closed: Jan 8, 2026
Behind Schedule - Needs Attention
Canceled • 79 days old
🚨
Primary Delay 9.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 14.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.6d / 0.5d SLA
Scheduled
6.3d / 2.0d SLA
Ready for Scheduling
9.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/08/2026 ABelyea - duplicate WO

12/15/2025 DMalloy -Dispatching for FSE Bennet Dartety, Eric Mancerella, and Ryan Lewis to be on site beginning Tuesday, 12/30. 

⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): GSH25461106SA,GSH25461107SA Scale serial number(s): N/A *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe Shuttle
📞 Call Description
GEHC MIC Installation - 2 SHUTTLE - 2 STAR

Timeline

📞
Case Linked Oct 24, 3:44 PM
Case Number: 00538289
Subject:
Status: Closed
🚨 34.0 business days
📋
Work Order Created Dec 15, 2:20 PM
Work Order: WO-01326621
Type: Installation
Priority: PC
⏳ 3.0 business days
👷
▶
3 Technician Assigned Dec 17, 4:26 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-12-22T05:00:00.000+0000, 2025-12-22T00:00:00.000+0000, 2025-12-22T13:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 2d 2h
⚠️ 6.9 business days
🆕
Status: Entered by Deon Malloy Dec 26, 10:07 AM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 8d 17h, 0m
⚠️ 9.0 business days
🚫
Status: Canceled by Allison Belyea Jan 8, 11:35 AM
From: Ready for Scheduling
To: Canceled
Duration in Previous: 13d 1h

Bottlenecks

Entered
Duration: 2.6 business days (threshold: 4.0 business hours)
Exceeded by 2.1 business days
Scheduled
Duration: 6.3 business days (threshold: 2.0 business days)
Exceeded by 4.3 business days
Ready for Scheduling
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days

🔗 Related Artifacts

📞
Case 00538289
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Installation
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Dec 15, 2:20 PM
Invoice #
N/A

Details