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WO-01327143 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 Eskenazi Hospital — 725 ST MARGARETS DR, INDIANAPOLIS IN, 46202-5020

Dec 18, 2025 → Dec 31, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✗ SLA Missed
Active: 8 biz days
🕐 Clock stopped: Invoiced (Jan 1, 2026)
▶ Clock Running
Status: Created
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Entered
Dec 18 → Dec 31, 2025
8 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 31 → Dec 31, 2025
0 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 31 → Jan 1, 2026
0 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Completed
Jan 1 → Jan 1, 2026
0 business days (counted)
Running total: 8 of ? biz days used
Created: Dec 18, 2025 Invoiced: Jan 1, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 18 → Dec 18 Created ▶ Running 0 0
Dec 18 → Dec 18 Scheduled ▶ Running 0 0
Dec 18 → Dec 31 Entered ▶ Running 8 8
Dec 31 → Dec 31 Scheduled ▶ Running 0 8
Dec 31 → Jan 1 Tech On Site ▶ Running 0 8
Jan 1 → Jan 1 Completed ▶ Running 0 8
Dispatch 11.0d
Coordinators 0.8d
Field Work 0.5d
Billing 18.9d
✗ SLA Missed
Dispatch
11.0 days
Over SLA
Coordinators
0.8 days
Field Work
0.5 days
Billing
18.9 days
Over SLA
Created: Dec 18, 2025 Due: Dec 31, 2025 Completed: Jan 1, 2026 (on time)
📅
9.0 days Total Age
⏱️
18.9d in Ready to Bill Longest Stage
🔄
9 transitions Status Changes
⚠️
27.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
15 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Bennet O Dartey — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 29, 2025
Visit 2 Dec 30, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00538289
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Oct 24, 2025
Work Orders from this Case (6)
WO-01311343 Invoiced
Installation • Bennet O Dartey
Created: Oct 24, 2025 • Closed: Dec 26, 2025
WO-01311344 Invoiced
Installation • Bennet O Dartey
Created: Oct 24, 2025 • Closed: Dec 31, 2025
WO-01326620 Invoiced
Installation • Jackson Reeves
Created: Dec 15, 2025 • Closed: Dec 25, 2025
WO-01326621 Canceled
Installation
Created: Dec 15, 2025
WO-01327143 (current) Invoiced
Installation • Bennet O Dartey
Created: Dec 18, 2025 • Closed: Dec 31, 2025
WO-01327145 Invoiced
Installation • James Shoemaker
Created: Dec 18, 2025 • Closed: Jan 8, 2026
Completed with significant delays
Invoiced • 77 days old
🚨
Primary Delay 18.9 days stuck in "Ready to Bill"
⏱️
Total Delay 27.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
9.0d / 0.5d SLA
Scheduled
0.8d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
L2 Screening
2.0d / 1.0d SLA
L2 Review
3.3d
Ready to Bill
18.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/31/2025 DMalloy - Dispatching to FSE Bennet to be onsite with FSE James 


12/15/2025 DMalloy -Dispatching for FSE Bennet Dartety, Eric Mancerella, and Ryan Lewis to be on site beginning Tuesday, 12/30. 

🔧 Work Performed
Giraffe OmniBed Carestation Installation
🔍 Technician Findings
N/A
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25491060SA,TAB25491061SA,TAB25491062SA,TAB25491063SA,TAB25481022SA,TAB25491010SA,TAB25491012SA,TAB25491017SA,TAB25491020SA,TAB25491023SA,TAB25491024SA,TAB25491030SA,TAB25491034SA,TAB25491037SA,TAB25491039SA,TAB25491040SA,TAB25491045SA,TAB25491046SA,TAB25491050SA,TAB25491051SA,TAB25491052SA,TAB25491053SA,TAB25491054SA,TAB25491055SA,TAB25491057SA,TAB25491058SA,TAB25491059SA Scale serial number(s): G314553M,G314569M,G314151M,G314155M,G314168M,G310994M,G310992M,G310990M,G311915M,G311920M,G311921M,G313060M,G313910M,G313928M,G314567M,G314550M,G314153M,G314154M,G310995M,G310993M,G310991M,G310989M,G311918M,G313927M,G313926M,G310988M,G310987M *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
GEHC MIC Installation - 27 GOB

Timeline

📞
Case Linked Oct 24, 3:44 PM
Case Number: 00538289
Subject:
Status: Closed
🚨 37.0 business days
📋
▶
2 Work Order Created Dec 18, 9:57 AM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Shelby Robinson
From: Entered, Scheduled
To: Scheduled, Entered
Duration in Previous: 0m
⚠️ 9.0 business days
🗓️
▶
3 Status: Scheduled Dec 31, 8:38 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Bennet O Dartey
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-12-31T05:00:00.000+0000, 2025-12-31T00:00:00.000+0000, 2025-12-29T13:00:00.000+0000
🔧
Status: Tech On Site by Bennet Dartey Dec 31, 2:54 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 6h 15m
⏱️
9x Labor Added Dec 31, 8:03 PM
Type: Labor, Travel
Status: Open
Qty: 4, 1, 0.5, 7, 180
💵
5x Expenses Added Dec 31, 10:41 PM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Bennet Dartey Dec 31, 10:48 PM
From: Tech On Site
To: Completed
Duration in Previous: 7h 54m
🏁
Status: Closed by Bennet Dartey Dec 31, 10:55 PM
From: Completed
To: Closed
Duration in Previous: 6m
⏳ 1.1 business days
⏱️
▶
2 Labor Added Jan 2, 8:42 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 1d 9h
⏳ 2.0 business days
👀
Status: L2 Review by Sean Currie Jan 5, 4:31 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 3d 7h
⏳ 3.9 business days
📄
Status: Ready to Bill by Allison Belyea Jan 8, 11:58 AM
From: L2 Review
To: Ready to Bill
Duration in Previous: 2d 19h
🚨 19.0 business days
📨
▶
2 Status: Invoice Pending Feb 4, 5:00 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253000

Bottlenecks

Entered
Duration: 9.0 business days (threshold: 4.0 business hours)
Exceeded by 8.5 business days
L2 Screening
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 18.9 business days (threshold: 1.0 business days)
Exceeded by 17.9 business days

🔗 Related Artifacts

📞
Case 00538289
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Bennet O Dartey
Scheduled
Dec 29, 8:00 AM
Created
Dec 18, 9:57 AM
Invoice #
SM-253000

Work Details (15)

Name Type Status Qty Amount Date
WL-03052007 Labor Open 4 $450.00 Dec 31, 8:03 PM
WL-03052008 Labor Open 1 $0.00 Dec 31, 8:03 PM
WL-03052009 Labor Open 4 $570.00 Dec 31, 8:03 PM
WL-03052010 Labor Open 0.5 $0.00 Dec 31, 8:03 PM
WL-03052011 Labor Open 0.5 $100.00 Dec 31, 8:03 PM
WL-03052012 Labor Open 7 $1,140.00 Dec 31, 8:03 PM
WL-03052013 Labor Open 0.5 $0.00 Dec 31, 8:03 PM
WL-03052014 Travel Open 180 $0.00 Dec 31, 8:03 PM
WL-03052015 Travel Open 180 $0.00 Dec 31, 8:03 PM
WL-03052138 Expenses Open 1 $115.60 Dec 31, 10:41 PM
WL-03052139 Expenses Open 1 $0.00 Dec 31, 10:41 PM
WL-03052140 Expenses Open 1 $121.16 Dec 31, 10:41 PM
WL-03052141 Expenses Open 1 $0.00 Dec 31, 10:41 PM
WL-03052142 Expenses Open 1 $0.00 Dec 31, 10:41 PM
WL-03052249 Labor Open 0.016666666666667 $38.00 Jan 2, 8:42 AM

Details