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WO-01327145 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 Eskenazi Hospital — 725 ST MARGARETS DR, INDIANAPOLIS IN, 46202-5020

Dec 18, 2025 → Jan 8, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✗ SLA Missed (5 biz days late)
Active: 13 biz days
🕐 Clock stopped: Invoiced (Jan 8, 2026)
▶ Clock Running
Status: Created
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 18 → Dec 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Entered
Dec 18 → Dec 23, 2025
3 business days (counted)
Running total: 3 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Dec 23 → Dec 29, 2025
3 business days (counted)
Running total: 6 of ? biz days used
3d
▶ Clock Running
Status: Tech On Site
Dec 29 → Jan 3, 2026
3 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Completed
Jan 3 → Jan 3, 2026
0 business days (counted)
Running total: 9 of ? biz days used
4d
▶ Clock Running
Status: Closed
Jan 3 → Jan 8, 2026
4 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Incomplete
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Closed
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Incomplete
Jan 8 → Jan 8, 2026
0 business days (counted)
Running total: 13 of ? biz days used
Created: Dec 18, 2025 Invoiced: Jan 8, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Dec 18 → Dec 18 Created ▶ Running 0 0
Dec 18 → Dec 18 Scheduled ▶ Running 0 0
Dec 18 → Dec 23 Entered ▶ Running 3 3
Dec 23 → Dec 29 Scheduled ▶ Running 3 6
Dec 29 → Jan 3 Tech On Site ▶ Running 3 9
Jan 3 → Jan 3 Completed ▶ Running 0 9
Jan 3 → Jan 8 Closed ▶ Running 4 13
Jan 8 → Jan 8 Incomplete ▶ Running 0 13
Jan 8 → Jan 8 Closed ▶ Running 0 13
Jan 8 → Jan 8 Incomplete ▶ Running 0 13
Dispatch 6.0d
Coordinators 4.0d
Field Work 4.0d
Incomplete 0.0d (excluded)
Billing 1.5d
✗ SLA Missed
Dispatch
6.0 days
Over SLA
Coordinators
4.0 days
Over SLA
Field Work
4.0 days
Over SLA
Incomplete (excluded from total)
0.0 days
Billing
1.5 days
Over SLA
Created: Dec 18, 2025 Due: Dec 31, 2025 Completed: Jan 8, 2026 (7 days late)
📅
14.0 days Total Age
⏱️
16.0d in Closed Longest Stage
🔄
12 transitions Status Changes
⚠️
28.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
30 lines Work Details
🚩
4 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
👤 Self-scheduled by James Shoemaker — scheduling delays attributed to technician, not coordinators
Visit 1 Dec 28, 2025
Visit 2 Dec 29, 2025
Visit 3 Dec 30, 2025
Visit 4 Dec 31, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00538289
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Oct 24, 2025
Work Orders from this Case (6)
WO-01311343 Invoiced
Installation • Bennet O Dartey
Created: Oct 24, 2025 • Closed: Dec 26, 2025
WO-01311344 Invoiced
Installation • Bennet O Dartey
Created: Oct 24, 2025 • Closed: Dec 31, 2025
WO-01326620 Invoiced
Installation • Jackson Reeves
Created: Dec 15, 2025 • Closed: Dec 25, 2025
WO-01326621 Canceled
Installation
Created: Dec 15, 2025
WO-01327143 Invoiced
Installation • Bennet O Dartey
Created: Dec 18, 2025 • Closed: Dec 31, 2025
WO-01327145 (current) Invoiced
Installation • James Shoemaker
Created: Dec 18, 2025 • Closed: Jan 8, 2026
Completed with significant delays
Invoiced • 77 days old
🚨
Primary Delay 16.0 days stuck in "Closed"
⏱️
Total Delay 28.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
4.0d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Tech On Site
4.0d / 1.0d SLA
Closed
20.0d / 1.0d SLA
Incomplete
0.0d
L2 Screening
2.0d / 1.0d SLA
L2 Review
1.3d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/15/2025 DMalloy -Dispatching for FSE Bennet Dartety, Eric Mancerella, and Ryan Lewis to be on site beginning Tuesday, 12/30. 

🔧 Work Performed
Installation of 5 Giraffe Omnibeds and accessories complete.
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25491060SA,TAB25491061SA,TAB25491062SA,TAB25491063SA,TAB25481022SA,TAB25491010SA,TAB25491012SA,TAB25491017SA,TAB25491020SA,TAB25491023SA,TAB25491024SA,TAB25491030SA,TAB25491034SA,TAB25491037SA,TAB25491039SA,TAB25491040SA,TAB25491045SA,TAB25491046SA,TAB25491050SA,TAB25491051SA,TAB25491052SA,TAB25491053SA,TAB25491054SA,TAB25491055SA,TAB25491057SA,TAB25491058SA,TAB25491059SA Scale serial number(s): G314553M,G314569M,G314151M,G314155M,G314168M,G310994M,G310992M,G310990M,G311915M,G311920M,G311921M,G313060M,G313910M,G313928M,G314567M,G314550M,G314153M,G314154M,G310995M,G310993M,G310991M,G310989M,G311918M,G313927M,G313926M,G310988M,G310987M *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
GEHC MIC Installation - 27 GOB

Timeline

📞
Case Linked Oct 24, 3:44 PM
Case Number: 00538289
Subject:
Status: Closed
🚨 37.0 business days
📋
▶
2 Work Order Created Dec 18, 9:59 AM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Shelby Robinson
From: Entered, Scheduled
To: Scheduled, Entered
Duration in Previous: 0m
⏳ 4.0 business days
👷
▶
3 Technician Assigned Dec 23, 9:43 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-12-28T05:00:00.000+0000, 2025-12-28T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 4d 23h
📅
Dispatch Scheduled by Deon Malloy Dec 23, 10:15 AM
Scheduled For: 2025-12-28T13:00:00.000+0000
⏳ 3.0 business days
💵
2x Expenses Added Dec 26, 2:31 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
🔧
Status: Tech On Site by James Shoemaker Dec 29, 8:54 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 23h
⏱️
7x Labor Added Dec 29, 9:15 AM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1, 2, 345
⏱️
Labor Added Dec 29, 4:25 PM
Type: Labor
Status: Open
Qty: 9
⏱️
4x Labor Added Dec 29, 4:35 PM
Type: Labor, Travel
Status: Open
Qty: 3, 6, 1
⏳ 2.9 business days
⏱️
▶
2 12x Labor Added Dec 31, 10:50 AM
12x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 2
⏳ 2.0 business days
✔️
Status: Completed by Fady Messak Jan 3, 5:49 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5d 8h, 0m
⏳ 4.0 business days
⚠️
▶
2 Status: Incomplete Jan 8, 8:32 AM
Status: Incomplete → Status: Closed
🏁
Status: Closed by Sean Currie
From: Incomplete
To: Closed
Duration in Previous: 2m
⚠️
▶
3 Status: Incomplete Jan 8, 8:37 AM
Status: Incomplete → 2x Expenses Added → Status: Closed
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
🏁
Status: Closed by Sean Currie
From: Incomplete
To: Closed
Duration in Previous: 4m
🚨 16.0 business days
⏱️
▶
2 Labor Added Jan 30, 8:53 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 22d 0h
⏳ 2.0 business days
👀
Status: L2 Review by Sean Currie Feb 2, 4:36 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 3d 7h
📄
Status: Ready to Bill by Timothy Amburgey Feb 3, 3:13 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 22h 37m
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Feb 4, 5:00 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253000

Bottlenecks

Entered
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Tech On Site
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 16.0 business days (threshold: 1.0 business days)
Exceeded by 15.0 business days
L2 Screening
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

📞
Case 00538289
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
James Shoemaker
Scheduled
Dec 28, 8:00 AM
Created
Dec 18, 9:59 AM
Invoice #
SM-253000

Work Details (30)

Name Type Status Qty Amount Date
WL-03048095 Expenses Open 1 $0.00 Dec 26, 2:31 PM
WL-03048096 Expenses Open 1 $127.53 Dec 26, 2:31 PM
WL-03048679 Labor Open 1 $100.00 Dec 29, 9:15 AM
WL-03048680 Labor Open 1 $0.00 Dec 29, 9:15 AM
WL-03048681 Labor Open 2 $190.00 Dec 29, 9:15 AM
WL-03048682 Expenses Open 1 $0.00 Dec 29, 9:15 AM
WL-03048683 Expenses Open 1 $0.00 Dec 29, 9:15 AM
WL-03048684 Travel Open 345 $0.00 Dec 29, 9:15 AM
WL-03048685 Travel Open 3 $0.00 Dec 29, 9:15 AM
WL-03049218 Labor Open 9 $525.00 Dec 29, 4:25 PM
WL-03049222 Labor Open 3 $0.00 Dec 29, 4:35 PM
WL-03049223 Labor Open 6 $570.00 Dec 29, 4:35 PM
WL-03049224 Labor Open 1 $0.00 Dec 29, 4:35 PM
WL-03049225 Travel Open 3 $0.00 Dec 29, 4:35 PM
WL-03051434 Labor Open 1 $100.00 Dec 31, 10:50 AM
WL-03051435 Labor Open 3 $0.00 Dec 31, 10:50 AM
WL-03051436 Labor Open 2 $190.00 Dec 31, 10:50 AM
WL-03051437 Labor Open 1 $0.00 Dec 31, 10:50 AM
WL-03051438 Labor Open 8 $525.00 Dec 31, 10:50 AM
WL-03051439 Expenses Open 1 $0.00 Dec 31, 10:50 AM
WL-03051440 Expenses Open 1 $0.00 Dec 31, 10:50 AM
WL-03051442 Expenses Open 1 $0.00 Dec 31, 10:50 AM
WL-03051443 Expenses Open 1 $0.00 Dec 31, 10:50 AM
WL-03051444 Travel Open 3 $0.00 Dec 31, 10:50 AM
WL-03051445 Travel Open 3 $0.00 Dec 31, 10:50 AM
WL-03051446 Travel Open 345 $0.00 Dec 31, 10:50 AM
WL-03051447 Labor Open 2 $0.00 Dec 31, 10:52 AM
WL-03057282 Expenses Open 1 $118.38 Jan 8, 8:40 AM
WL-03057283 Expenses Open 1 $118.38 Jan 8, 8:40 AM
WL-03084614 Labor Open 0.016666666666667 $38.00 Jan 30, 8:53 AM

Details