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WO-01326620 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 Eskenazi Hospital — 725 ST MARGARETS DR, INDIANAPOLIS IN, 46202-5020

Dec 15, 2025 → Dec 25, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (4 biz days early)
Active: 7 biz days
🕐 Clock stopped: Invoiced (Dec 25, 2025)
2d
▶ Clock Running
Status: Created
Dec 15 → Dec 17, 2025
2 business days (counted)
Running total: 2 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Dec 17 → Dec 25, 2025
5 business days (counted)
Running total: 7 of ? biz days used
Created: Dec 15, 2025 Invoiced: Dec 25, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 15 → Dec 17 Created ▶ Running 2 2
Dec 17 → Dec 25 Scheduled ▶ Running 5 7
Dispatch 3.3d
Coordinators 5.3d
Billing 21.1d
✓ SLA Met
Dispatch
3.3 days
Over SLA
Coordinators
5.3 days
Over SLA
Billing
21.1 days
Over SLA
Created: Dec 15, 2025 Due: Dec 31, 2025 Completed: Dec 25, 2025 (6 days early)
📅
7.6 days Total Age
⏱️
18.9d in Ready to Bill Longest Stage
🔄
8 transitions Status Changes
⚠️
26.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Dec 22, 2025
Visit 2 Dec 23, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00538289
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Oct 24, 2025
Work Orders from this Case (6)
WO-01311343 Invoiced
Installation • Bennet O Dartey
Created: Oct 24, 2025 • Closed: Dec 26, 2025
WO-01311344 Invoiced
Installation • Bennet O Dartey
Created: Oct 24, 2025 • Closed: Dec 31, 2025
WO-01326620 (current) Invoiced
Installation • Jackson Reeves
Created: Dec 15, 2025 • Closed: Dec 25, 2025
WO-01326621 Canceled
Installation
Created: Dec 15, 2025
WO-01327143 Invoiced
Installation • Bennet O Dartey
Created: Dec 18, 2025 • Closed: Dec 31, 2025
WO-01327145 Invoiced
Installation • James Shoemaker
Created: Dec 18, 2025 • Closed: Jan 8, 2026
Completed with significant delays
Invoiced • 79 days old
🚨
Primary Delay 18.9 days stuck in "Ready to Bill"
⏱️
Total Delay 26.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.6d / 0.5d SLA
Scheduled
5.3d / 2.0d SLA
Closed
5.0d / 1.0d SLA
L2 Screening
0.8d / 1.0d SLA
WO Correction Needed
2.2d
L2 Review
3.3d
Ready to Bill
18.9d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/15/2025 DMalloy -Dispatching for FSE Bennet Dartety, Eric Mancerella, and Ryan Lewis to be on site beginning Tuesday, 12/30. 

🔧 Work Performed
GE Omnibed Serial Number: TAB25491062SA Scale Serial Number: G314151M GE Omnibed Serial Number: TAB25491061SA Scale Serial Number: G314155M GE Omnibed Serial Number: TAB25491050SA Scale Serial Number: G314153M GE Omnibed Serial Number: TAB25491058SA Scale Serial Number: G314154M GE Omnibed Serial Number: TAB25491034SA Scale Serial Number: G310995M GE Omnibed Serial Number: TAB25491020SA Scale Serial Number: G310993M GE Omnibed Serial Number: TAB25491045SA Scale Serial Number: G314168M GE Omnibed Serial Number: TAB25491052SA Scale Serial Number: G310994M GE Omnibed Serial Number: TAB25491040SA Scale Serial Number: G310991M
🔍 Technician Findings
Device serviced.
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25491060SA,TAB25491061SA,TAB25491062SA,TAB25491063SA,TAB25481022SA,TAB25491010SA,TAB25491012SA,TAB25491017SA,TAB25491020SA,TAB25491023SA,TAB25491024SA,TAB25491030SA,TAB25491034SA,TAB25491037SA,TAB25491039SA,TAB25491040SA,TAB25491045SA,TAB25491046SA,TAB25491050SA,TAB25491051SA,TAB25491052SA,TAB25491053SA,TAB25491054SA,TAB25491055SA,TAB25491057SA,TAB25491058SA,TAB25491059SA Scale serial number(s): G314553M,G314569M,G314151M,G314155M,G314168M,G310994M,G310992M,G310990M,G311915M,G311920M,G311921M,G313060M,G313910M,G313928M,G314567M,G314550M,G314153M,G314154M,G310995M,G310993M,G310991M,G310989M,G311918M,G313927M,G313926M,G310988M,G310987M *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
GEHC MIC Installation - 27 GOB

Timeline

📞
Case Linked Oct 24, 3:44 PM
Case Number: 00538289
Subject:
Status: Closed
🚨 34.0 business days
📋
Work Order Created Dec 15, 2:20 PM
Work Order: WO-01326620
Type: Installation
Priority: PC
⏳ 3.0 business days
👷
▶
3 Technician Assigned Dec 17, 4:23 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-12-22T05:00:00.000+0000, 2025-12-22T00:00:00.000+0000, 2025-12-22T13:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 2d 2h
⏳ 5.0 business days
⏱️
13x Labor Added Dec 23, 9:37 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1.25, 2.75, 1.5, 6.5, 60
⏳ 1.3 business days
✔️
Status: Completed by Jackson Reeves Dec 25, 1:16 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 7d 20h, 0m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Dec 29, 11:06 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 3d 21h
✏️
Status: WO Correction Needed by Sean Currie Dec 29, 5:11 PM
From: L2 Screening
To: WO Correction Needed
Duration in Previous: 6h 3m
⏳ 2.9 business days
🏁
Status: Closed by Jackson Reeves Dec 31, 11:03 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 1d 17h
⏳ 3.0 business days
👀
Status: L2 Review by Sean Currie Jan 5, 4:37 PM
From: Closed
To: L2 Review
Duration in Previous: 5d 5h
⏳ 3.9 business days
📄
Status: Ready to Bill by Allison Belyea Jan 8, 11:58 AM
From: L2 Review
To: Ready to Bill
Duration in Previous: 2d 19h
🚨 19.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:00 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 27d 5h, 0m
🧾
Invoice Created Feb 5, 4:59 PM
Invoice Number: SM-253000

Bottlenecks

Entered
Duration: 2.6 business days (threshold: 4.0 business hours)
Exceeded by 2.1 business days
Scheduled
Duration: 5.3 business days (threshold: 2.0 business days)
Exceeded by 3.3 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 18.9 business days (threshold: 1.0 business days)
Exceeded by 17.9 business days

🔗 Related Artifacts

📞
Case 00538289
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Jackson Reeves
Scheduled
Dec 22, 8:00 AM
Created
Dec 15, 2:20 PM
Invoice #
SM-253000

Work Details (14)

Name Type Status Qty Amount Date
WL-03046874 Labor Open 1.25 $0.00 Dec 23, 9:37 PM
WL-03046875 Labor Open 2.75 $0.00 Dec 23, 9:37 PM
WL-03046876 Labor Open 5 $380.00 Dec 23, 9:37 PM
WL-03046877 Labor Open 1.5 $250.00 Dec 23, 9:37 PM
WL-03046878 Labor Open 1.25 $0.00 Dec 23, 9:37 PM
WL-03046879 Labor Open 2.75 $380.00 Dec 23, 9:37 PM
WL-03046880 Labor Open 6.5 $1,520.00 Dec 23, 9:37 PM
WL-03046881 Labor Open 1.5 $250.00 Dec 23, 9:37 PM
WL-03046882 Expenses Open 1 $0.00 Dec 23, 9:37 PM
WL-03046883 Travel Open 60 $0.00 Dec 23, 9:37 PM
WL-03046884 Travel Open 60 $0.00 Dec 23, 9:37 PM
WL-03046885 Travel Open 60 $0.00 Dec 23, 9:37 PM
WL-03046886 Travel Open 60 $0.00 Dec 23, 9:37 PM
WL-03048828 Labor Open 0.016666666666667 $38.00 Dec 29, 11:06 AM

Details